Source-backed analysis9
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
9 reference sourcesInformation updated Nov 10, 2026
How we review
Ticketbox Review
Vietnamese event-ticketing platform for concerts, theatre, workshops and e-tickets
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
Ticketbox suits audiences in Vietnam who want concert, theatre, workshop and sports tickets in one place, since many large events sell through it. The trade-offs: the app rates only 2.9/5 on both the App Store and Google Play, and Backstage News reported site overload during big on-sales in 2024.
Best for: Audiences buying concert, theatre, workshop or exhibition tickets in Vietnam
Skip it if: Buyers who need a firm refund guarantee, as refunds are decided by each organiser
Pros
- Wide range on one site: live music, theatre, sports, workshops and attractions
- E-tickets by email and in-app with barcode check-in, no printing
- In-app resale: the old ticket is voided, the buyer gets a new QR code, and prices stay within the organiser's min-max range
Cons
- Low app ratings: 2.9/5 on the App Store (1,588 ratings) and Google Play (about 1.65K reviews); some reviewers object to having to install the app to buy
- In 2024 the site buckled under load at some big concerts; Backstage News cited complaints of refunds after successful purchases and hacked accounts
All pros and cons · Who is it for?
Pros
- Hotline 1900.6408 (08:00-23:00 daily) and a support email
- Vietnamese and English interfaces
Cons
- Refunds depend on the organiser; resale tickets cannot be refunded, cancelled or invoiced
- No buyer-side service-fee schedule on the pages opened
Best for
- Organisers who want e-ticket sales and barcode check-in, with a dedicated check-in app
- People who want to resell a ticket inside the app rather than through Facebook groups
Skip it if
- Anyone looking for overseas events, since listings are mainly domestic
Problems it solves
Experience & key features
What is Ticketbox?
Ticketbox is a Vietnamese online event-ticketing platform based in Ho Chi Minh City. Brands Vietnam says it grew out of Keewi, a startup founded in 2011 and renamed Ticketbox in October 2013. In August 2019 Tiki announced it had acquired Ticketbox (KrASIA, Brands Vietnam). The operating entity named in the footer is Công ty TNHH Ticketbox, first registered on 7 January 2016.
How it works
Buyers browse by group (live music, theatre and arts, sports, seminars and workshops, attractions), book, and receive an e-ticket by email, under My Ticket or in the app; at the venue they just show the code. Some large events issue paper tickets, in which case buyers pay an extra third-party delivery fee. A blog post dated 13 May 2026 describes resale: prices stay within the organiser's minimum and maximum, funds are held and paid to the seller 7-10 working days after the event, and first-time sellers must verify a national ID.
Pricing and refunds
The app and account are free; you pay only the ticket price set by the organiser. The pages opened publish no buyer service-fee schedule, so the final amount has to be checked at each event's checkout. The returns policy states that the organiser decides on refunds, including when an event is postponed or cancelled.
More analysis
Compared with alternatives
Eventbrite, Luma and Peatix serve mainly international markets, whereas Ticketbox focuses on domestic events with a Vietnamese interface. Its strength is coverage of large shows; its weakness is low app ratings and reported overload and refund problems during high-demand on-sales.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Người mua vé
PersonalFree
The app and account are free; ticket prices are set by each event's organiser, and the homepage shows a "from" price per event. Paper tickets, where offered, carry an extra third-party delivery fee.
- Free plan limits
- The official pages publish no buyer-side service-fee schedule. Per Ticketbox's blog, resellers pay 5% VAT, 2% personal income tax and a platform fee.
- Free trial
- No free trial
Cancellation & refunds
Per Ticketbox's returns policy, each event's organiser sets its own return and refund rules. If an event is postponed or cancelled for reasons on the organiser's side, buyers may request a refund, but the organiser decides. Tickets bought through resale cannot be refunded or cancelled.
Privacy
The footer lists an information-privacy policy and a payment-privacy policy, but they could not be accessed at the time of checking, so details are unverified. On Google Play the developer declares no data shared with third parties, possible collection of personal info and app activity, encryption in transit, and the option to request deletion. E-tickets are emailed and shown under My Ticket or in the app. First-time resellers must verify identity with a national ID card. Backstage News (25 Dec 2024) cited audience complaints about hacked accounts and lost tickets, without establishing the cause.
Ticketbox alternatives
Frequently asked questions
Does Ticketbox charge to use the app?
No, the app and account are free; you pay the organiser's ticket price. The pages opened publish no buyer service-fee schedule.
Can I get a refund on Ticketbox?
It depends on the event. Ticketbox's policy says the organiser sets and decides refunds; tickets bought via resale cannot be refunded or cancelled.
How do I resell a ticket I bought?
List it in the Ticketbox app if it is an e-ticket and the organiser has enabled resale. First use needs ID verification; 5% VAT, 2% personal income tax and a platform fee apply.
How do I contact Ticketbox support?
Hotline 1900.6408 (08:00-23:00 daily) or [email protected], per the site footer.
Review evidence & sources9
Scores
- Ease of use
- 6.2
- Features
- 7.5
- Value for money
- 6.8
- Performance
- 5.4
- Support
- 6.5
- Privacy & security
- 6.0
Why this score
A short flow (search, book, receive e-ticket), but the app rates only 2.9/5 on both stores and some Google Play reviewers complain about being forced to install it to buy.
Why this score
E-tickets, barcode check-in, identity-verified resale, voting, TicketStars pages, an organiser check-in app and two languages. No public information on an API or integrations, where it trails Eventbrite.
Why this score
The account and app are free, but there is no public buyer fee schedule and resale adds taxes plus a platform fee.
Why this score
Backstage News reported the site crashing under load at major 2024 on-sales plus refund glitches, and app ratings are 2.9/5. Marked down heavily, though these were extreme-demand events.
Why this score
A daily 08:00-23:00 hotline, email, policy pages and a how-to blog, but no live chat; one Google Play reviewer says they had to call the hotline to learn a mistaken booking could not be changed or cancelled.
Why this score
Google Play declares no third-party sharing, encryption in transit and data-deletion requests. Marked down because the privacy policies could not be opened to cross-check and the press cited hacked-account complaints.
What users say
- App Store (Vietnam)2.9/5 · 1,588
- Google Play2.9/5 · 1,650
Sources
- Vendor-providedTicketbox homepageNov 10, 2026
- Vendor-providedTicketbox payment-methods page (footer: company details)Nov 10, 2026
- Vendor-providedTicketbox returns, refund and inspection policy (PDF, 2023)Nov 10, 2026
- Vendor-providedTicketbox Blog: ticket resale (13 May 2026)Nov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- pressKrASIA (2019-08-20): Tiki acquires TicketboxNov 10, 2026
- pressBrands Vietnam (2023-07-06): Chân dung TicketboxNov 10, 2026
- pressBackstage News (2024-12-25): Phân phối vé - vấn đề nan giảiNov 10, 2026
Specs & compatibility
- Developer
- Công ty TNHH Ticketbox
- Headquarters
- Vietnam
- Launched
- 2013
- Category
- Community
Capabilities
- Mobile app
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
- English
Support
- Phone
- Help center
Change history
- Feature.Ticketbox's blog (13 May 2026) describes the in-app ticket resale feature.
- Update.Backstage News (25 Dec 2024) reports site overload at major 2024 concerts and audience complaints about refunds and hacked accounts.
- Company.Tiki announces its acquisition of Ticketbox, its first-ever acquisition.
Full change history (5)
- Company.Công ty TNHH Ticketbox receives its first business registration certificate (per the site footer).
- Company.Keewi (founded 2011) is renamed Ticketbox, which Brands Vietnam calls Vietnam's first online event-ticket distribution platform.
About the author
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