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Eventbrite vs Ticketbox: ticketing and event markets?

By Official AppDuo editorial team · Updated

Eventbrite logoEventbrite7.5/10Freemium · FreeTicketbox logoTicketbox6.4/10Free · Free

Quick verdict

Eventbrite vs Ticketbox: ticketing and event markets.

Eventbrite: Small and mid-size organisers who need event pages, ticketing, app check-in and automated reminders.

Ticketbox: Audiences buying concert, theatre, workshop or exhibition tickets in Vietnam.

Choose for your main task, existing devices and plan limits; the overall score cannot replace your requirements.

Head-to-head

Eventbrite leads on 2, Ticketbox on 1, 6 even

FeatureEventbriteTicketbox
Fees on paid tickets[1],[2],[10]3.7% + $1.79 service fee per ticket plus 2.9% payment processing (US); fees vary by countryNo public information found on a buyer-side fee schedule; paper tickets add a third-party delivery fee
→ Eventbrite publishes its fees while Ticketbox does not, so costs cannot be compared directly.
Free-ticket events[1]Unlimited free-ticket events; neither organisers nor buyers pay ticketing feesNo public information found
→ Free-event hosts know Eventbrite costs nothing, while Ticketbox would need to be asked directly.
App ratings[5],[14],[15]App Store 4.9/5 (1,840,740 ratings), Google Play 4.8/5, Trustpilot 4.3/5App Store 2.9/5 (1,588 ratings), Google Play 2.9/5 (1,650 reviews)
→ Ticketbox's low scores signal that many users have had a poor app experience.
Interface languages[10]5 languages: English, French, German, Portuguese, SpanishVietnamese and English
→ Ticketbox's Vietnamese and English interface matches its Vietnam event listings; Eventbrite covers more languages, but not Vietnamese.
Support channels[1],[10]Email, help centre, 24/7 chat only for paid eventsHotline 1900.6408 (08:00-23:00 daily), email, docs; no live chat
→ Phone users will prefer Ticketbox, while those wanting 24/7 chat for paid events suit Eventbrite.
Refunds[3],[12],[13]Organisers decide; Eventbrite offers a refund form if cancelled within 45 days or postponed 90+ daysOrganisers decide; resale tickets cannot be refunded or cancelled
→ Eventbrite gives buyers a fallback refund route when events are cancelled or long postponed.
In-app ticket resale[13]No public information foundYes; old ticket voided, buyer gets a new QR code, price within organiser's min-max range
→ People needing to resell have an official route on Ticketbox instead of Facebook groups.
API and integrations[1],[8]Developer API; integrations with Facebook, Instagram, TikTokNo public information found
→ Organisers needing system connections or social promotion know Eventbrite supports them.
Stability during big on-sales[18]No public information found on uptime or speedIn 2024 the site buckled at some big concerts, with hacked-account complaints
→ Buyers chasing hot concert tickets should be prepared, as Ticketbox has been overloaded before.

Choose Eventbrite if…

  • Small and mid-size organisers who need event pages, ticketing, app check-in and automated reminders
  • Hosts of free events, since free-ticket events carry no platform fees
  • People looking for local events and buying tickets in-app

Choose Ticketbox if…

  • Audiences buying concert, theatre, workshop or exhibition tickets in Vietnam
  • Organisers who want e-ticket sales and barcode check-in, with a dedicated check-in app
  • People who want to resell a ticket inside the app rather than through Facebook groups

How the products differ

Eventbrite: Eventbrite suits organisers of workshops, gigs and community events who want to sell tickets or take registrations without a fixed fee; the app rates 4.9/5 on the App Store and 4.8/5 on Google Play. The trade-offs: paid tickets carry a service fee plus payment processing, and the new owner, Bending Spoons, cut a large part of the staff after the 2026 acquisition.

Ticketbox: Ticketbox suits audiences in Vietnam who want concert, theatre, workshop and sports tickets in one place, since many large events sell through it. The trade-offs: the app rates only 2.9/5 on both the App Store and Google Play, and Backstage News reported site overload during big on-sales in 2024.

Choose around your use case

Eventbrite: Fits Small and mid-size organisers who need event pages, ticketing, app check-in and automated reminders; Hosts of free events, since free-ticket events carry no platform fees. Strengths: Free for free-ticket events; the pricing page lists no monthly fee for paid events; Full toolset: event pages, multiple ticket types, registration forms, promo codes, ads, ticket scanning and an organiser app.

Ticketbox: Fits Audiences buying concert, theatre, workshop or exhibition tickets in Vietnam; Organisers who want e-ticket sales and barcode check-in, with a dedicated check-in app. Strengths: Wide range on one site: live music, theatre, sports, workshops and attractions; E-tickets by email and in-app with barcode check-in, no printing.

Costs and limits to check

Eventbrite: Paid prices depend on plan and purchase channel; see the product review. Trade-off: Paid tickets bear a service fee and payment processing, which vary by country.

Ticketbox: Free according to the researched profile; no paid plan is recorded. Trade-off: Low app ratings: 2.9/5 on the App Store (1,588 ratings) and Google Play (about 1.65K reviews); some reviewers object to having to install the app to buy. Prices retain the currency and billing units recorded in the source profiles; no currency conversion or plan equivalence is assumed. Check official prices, limits and terms before payment.

When to consider another option

Eventbrite is not aimed at: Organisers seeking the lowest per-ticket cost, since US paid tickets bear a per-ticket service fee plus 2.9% processing; Buyers who expect Eventbrite itself to refund, since organisers decide most refunds.

Consider alternatives to Ticketbox if you are: Buyers who need a firm refund guarantee, as refunds are decided by each organiser; Anyone looking for overseas events, since listings are mainly domestic. Read these limitations alongside the feature table before deciding; a single strength cannot compensate for a missing requirement.

Frequently asked questions

Should I choose Eventbrite or Ticketbox?

Eventbrite vs Ticketbox: ticketing and event markets. Eventbrite: Small and mid-size organisers who need event pages, ticketing, app check-in and automated reminders. Ticketbox: Audiences buying concert, theatre, workshop or exhibition tickets in Vietnam. Choose for your main task, existing devices and plan limits; the overall score cannot replace your requirements.

Does a higher score always mean a better fit?

No. Overall scores are editorial judgements across several criteria. Your task, allowance and existing ecosystem may matter more; the table separates those differences so you can decide.

Where do prices and limits come from?

From each product’s researched profile, with source links and check dates in the review. This comparison reuses that evidence; its compilation date does not mean every price was rechecked that day.

Sources

Numbers in the table refer to these sources, read on the dates shown.

  1. 1.Eventbrite pricing page · Vendor-provided · Nov 10, 2026
  2. 2.Eventbrite's Ticketing Fees (help centre) · Vendor-provided · Nov 10, 2026
  3. 3.Help centre: Request a refund · Vendor-provided · Nov 10, 2026
  4. 4.Eventbrite Privacy Policy (updated 15 Sep 2026) · Vendor-provided · Nov 10, 2026
  5. 5.App Store listing (United States) · store · Nov 10, 2026
  6. 6.Google Play listing · store · Nov 10, 2026
  7. 7.Trustpilot reviews · review-site · Nov 10, 2026
  8. 8.Wikipedia: Eventbrite · Community-reported · Nov 10, 2026
  9. 9.IQ Magazine (2026-04-14): Eventbrite layoffs after Bending Spoons acquisition · press · Nov 10, 2026
  10. 10.Ticketbox homepage · Vendor-provided · Nov 10, 2026
  11. 11.Ticketbox payment-methods page (footer: company details) · Vendor-provided · Nov 10, 2026
  12. 12.Ticketbox returns, refund and inspection policy (PDF, 2023) · Vendor-provided · Nov 10, 2026
  13. 13.Ticketbox Blog: ticket resale (13 May 2026) · Vendor-provided · Nov 10, 2026
  14. 14.App Store listing (Vietnam) · store · Nov 10, 2026
  15. 15.Google Play listing · store · Nov 10, 2026
  16. 16.KrASIA (2019-08-20): Tiki acquires Ticketbox · press · Nov 10, 2026
  17. 17.Brands Vietnam (2023-07-06): Chân dung Ticketbox · press · Nov 10, 2026
  18. 18.Backstage News (2024-12-25): Phân phối vé - vấn đề nan giải · press · Nov 10, 2026

Prepared by the AppDuo Editorial Team from the sources cited in this article. AI assists with organising and cross-checking data; editorial responsibility remains with AppDuo.

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