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Source-backed analysis9

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

9 reference sources

Information updated Nov 10, 2026

How we review
Eventbrite logo

Eventbrite Review

Widely used global platform for creating events, selling tickets and managing attendees

Editorial Team7.5/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
  • API
Freemium · Free
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Decide at a glance

Our verdict

Eventbrite suits organisers of workshops, gigs and community events who want to sell tickets or take registrations without a fixed fee; the app rates 4.9/5 on the App Store and 4.8/5 on Google Play. The trade-offs: paid tickets carry a service fee plus payment processing, and the new owner, Bending Spoons, cut a large part of the staff after the 2026 acquisition.

Best for: Small and mid-size organisers who need event pages, ticketing, app check-in and automated reminders

Skip it if: Organisers seeking the lowest per-ticket cost, since US paid tickets bear a per-ticket service fee plus 2.9% processing

Pros

  • Free for free-ticket events; the pricing page lists no monthly fee for paid events
  • Full toolset: event pages, multiple ticket types, registration forms, promo codes, ads, ticket scanning and an organiser app
  • Per the pricing page, 24/7 chat support for paid events

Cons

  • Paid tickets bear a service fee and payment processing, which vary by country
  • Eventbrite Ads is available only in select markets and ad spend is billed separately, per the pricing page
All pros and cons · Who is it for?

More pros

  • High ratings: App Store 4.9/5 (about 1.84M ratings), Google Play 4.8/5, Trustpilot 4.3/5 from 15K+ reviews

More cons

  • In April 2026 Eventbrite laid off a large portion of its pre-acquisition team after the Bending Spoons takeover
  • The Trustpilot profile is claimed with a paid subscription, so the score is best read alongside the reviews themselves

Best for

  • Hosts of free events, since free-ticket events carry no platform fees
  • People looking for local events and buying tickets in-app

Skip it if

  • Buyers who expect Eventbrite itself to refund, since organisers decide most refunds

Problems it solves

Experience & key features

What is Eventbrite?

Eventbrite is an events marketplace and ticketing platform from Eventbrite, Inc. (San Francisco), founded in 2006 by Kevin Hartz, Julia Hartz and Renaud Visage per Wikipedia. It serves both sides: organisers create events, sell tickets and manage attendees, while users discover and book. In March 2026 Bending Spoons completed its acquisition and took the company private.

How it works

Organisers build an event page, set ticket types, registration forms and add-ons, then promote with email, Facebook and Instagram ad tools, promo codes and Eventbrite Ads (select markets only). On the day, the organiser app handles check-in and ticket scanning. There is also a developer API, AI-assisted event creation and, per the pricing page, Eventbrite Pro for email marketing from $15/month.

Pricing and refunds

Free-ticket events carry no platform fee. For paid tickets with a US payout account, each ticket bears a 3.7% + $1.79 service fee and the order a further 2.9% payment processing; in the UK it is 6.95% + £0.59 per ticket with no separate processing fee. Organisers choose whether buyers pay or they absorb it. On refunds, organisers set and handle their own policies; Eventbrite takes requests directly only when an event is cancelled or postponed long-term with no new date.

More analysis

Compared with alternatives

Meetup, Luma and Peatix also serve community events, while Ticketbox focuses on the Vietnamese market. Eventbrite stands out for international reach and its ticketing and promotion toolset. The points to weigh are the fee structure on paid tickets and changes under the new owner.

Screenshots

App Store promotional image (1)
App Store promotional image (1)
App Store promotional image (2)
App Store promotional image (2)
App Store promotional image (3)
App Store promotional image (3)

Plans & pricing

Prices last verified Nov 10, 2026

Sự kiện miễn phí

Personal

Free

Unlimited free-ticket events at no cost; neither organisers nor ticket-buyers pay Ticketing Fees.

Sự kiện có thu phí (Mỹ)

Business

Free

A service fee of 3.7% + $1.79 per ticket sold plus 2.9% payment processing on the total order (US payout). By default buyers pay the fees; organisers can absorb them. Fees vary by country.

Free plan limits
Per the pricing page, free-ticket events never pay platform fees; 24/7 chat support is reserved for paid events.
Free trial
No free trial
Cancellation & refunds

Per the help centre, organisers set their own refund policies and issue refunds; buyers submit a request from their account and the organiser should respond within five business days. If an event was cancelled in the last 45 days or postponed more than 90 days with no new date, buyers can use Eventbrite's attendee refund request form, provided the order went through Eventbrite Payment Processing.

Privacy

The privacy policy (updated 15 September 2026) says Eventbrite will not sell personal data to third parties, including advertisers, with a note that some readings of the CCPA treat third-party cookies as a "sale". It collects data you provide, including card details for paid events, and may infer age range, gender, parental status and event interests to recommend events and target ads. It may share your email or contact details with social platforms for ad targeting and uses data for email and SMS marketing. Organisers receive everything you enter at registration, including a phone number if they ask for one. You can download or delete your data via the Eventbrite Privacy Center, though copies already passed to organisers may remain in their own databases. The Android app is labelled "Contains ads" on Google Play. In 2018 Eventbrite removed a controversial clause on recording at events after public backlash.

Official pricing page

Eventbrite alternatives

Eventbrite logoVSTicketbox logoEventbrite vs Ticketbox
Luma logo7.6/10

Luma

Clean event pages with RSVPs and ticketing; free plan has unlimited guests

Freemium
Meetup logo6.4/10

Meetup

Platform for finding and running interest-based groups and events

Freemium
All alternatives

Frequently asked questions

Does it cost anything to create an event on Eventbrite?

Not for free-ticket events. For paid tickets, Eventbrite charges a per-ticket service fee plus payment processing; in the US that is 3.7% + $1.79 per ticket and 2.9% of the total order.

Who pays the fees, buyer or organiser?

Buyers by default. Organisers can tick "Absorb fees" to include them in the ticket price, deducted at payout.

How do I get a ticket refunded?

Contact the organiser or submit a request under Tickets in your account if the organiser allows it; they should reply within five business days. If the event was cancelled or postponed more than 90 days with no new date, you can use Eventbrite's attendee refund request form.

Who owns Eventbrite?

Bending Spoons, which completed its acquisition on 10 March 2026 for about $500 million ($4.50 per share), per Wikipedia.

Review evidence & sources9

Scores

Ease of use
8.3
Why this score

The attendee app scores 4.9/5 from about 1.84 million App Store ratings and Trustpilot reviewers praise quick, simple booking. Marked down because some Trustpilot reviewers hit login problems and find adding several tickets cumbersome.

Features
8.6
Why this score

Ticketing, reserved seating, timed entry, registration, scanning, ads, email, analytics, a developer API, waitlists and AI event creation. Among the most complete event platforms in its category.

Value for money
7.2
Why this score

No fixed fee and free for free tickets, but US paid tickets bear 3.7% + $1.79 each plus 2.9% processing, and fees vary by country.

Performance
7.2
Why this score

No uptime or speed data was found in the sources opened, so this is neutral; the app is still updated regularly (Google Play shows an update on 7 November 2026).

Support
6.8
Why this score

A help centre, email and 24/7 chat, but chat is only for paid events. No data yet on support quality after the 2026 layoffs.

Privacy & security
6.6
Why this score

The policy pledges not to sell personal data and offers download and deletion tools. Marked down because Eventbrite infers age range, gender and parental status for ad targeting, may share contact details with social platforms, and passes all registration data to organisers.

What users say

Sources

Specs & compatibility
Developer
Eventbrite, Inc.
Headquarters
United States
Launched
2006
Category
Community

Capabilities

  • Public API
  • Mobile app
  • Integrations
  • AI features

Platforms

  • Web
  • iOS
  • Android
  • API

Interface languages

  • English
  • French
  • German
  • Portuguese
  • Spanish

Integrations

  • Facebook
  • Instagram
  • TikTok

Support

  • Email
  • Live chat
  • Help center

Change history

  1. Company.Eventbrite announces it is parting ways with a large portion of the pre-acquisition team; IQ Magazine says many affected staff are in India.
  2. Company.The Bending Spoons acquisition of Eventbrite closes; the company stops trading publicly.
  3. Company.Eventbrite announces a definitive agreement for Bending Spoons to acquire it in an all-cash deal worth about $500 million ($4.50 per share).
Full change history (6)
  1. Company.Eventbrite lists on the NYSE under ticker EB.
  2. Update.Eventbrite removes a merchant-agreement clause allowing recording at events after public backlash.
  3. Company.Eventbrite buys Ticketfly from Pandora for $200 million.
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