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Traveloka vs Trip.com: flight and hotel booking?

By Official AppDuo editorial team · Updated

Traveloka logoTraveloka6.9/10Free · FreeTrip.com logoTrip.com7.1/10Free · Free

Quick verdict

Traveloka vs Trip.com: flight and hotel booking.

Traveloka: Frequent bookers of flights plus hotels, especially within Southeast Asia.

Trip.com: Travellers to mainland China, Hong Kong, Taiwan or South Korea who need train tickets and hotels.

Choose for your main task, existing devices and plan limits; the overall score cannot replace your requirements.

Head-to-head

Traveloka leads on 2, Trip.com on 3, 4 even

FeatureTravelokaTrip.com
Trustpilot score[10],[17]1.5/5 from 672 reviews; many cite slow refunds, high reschedule fees, prices rising at checkout4.4/5 from 214,309 reviews; some complaints about booking fees and difficulty changing bookings
→ If after-sale issues like refunds or changes worry you, Trip.com has clearly better customer feedback.
Vietnam App Store rating[1],[14]4.7/5 from 80,548 ratings4.2/5 from 11,922 ratings
→ On the Vietnam App Store, Traveloka rates higher, across far more ratings.
Google Play rating[3],[16]4.7/5 from 2,311,561 ratings (Vietnam)4.7/5 from about 993,000 ratings
→ Android users rate both apps equally, so this does not separate them.
Added fees at booking[4],[17]Terms allow facilitation, service, convenience or cross-border fees; prices can change until paymentSome Trustpilot reviewers say booking fees make prices less competitive than booking direct
→ With both, check the final total before paying.
Refund policy and guarantees[4],[14],[16]Follows supplier policy; fees and taxes usually non-refundable; processing and bank fees may be deductedOwn claims: hotel price-match refunds, alternative hotel if check-in fails, free car-hire cancellation
→ Trip.com publicises extra traveller protections, though actual terms still vary by fare and room.
Support channels[7],[16]Phone and email (on the Vietnam support page), plus self-service guides for rescheduling, cancelling and refundsChat, phone, email; claims free 24/7 support with agents answering within 30 seconds
→ Trip.com adds chat and a 24/7 promise, useful for urgent problems while travelling.
Loyalty rewards[16]No public information foundTrip Coins for future trips; higher tiers get perks like free airport lounge access
→ No data on a Traveloka programme was found, so no comparison is possible.
Regional focus and coverage[1],[16]Southeast Asia focus; over 250 airlines, over 2.2 million stays (Traveloka's figures)Strong in China and Asia; trains in Europe, mainland China, Taiwan, Hong Kong, South Korea; over 1.4 million stays
→ It depends on destination: Southeast Asia favours Traveloka, China or European rail favours Trip.com.
Ad tracking and privacy[5],[12],[14]Shares with advertising partners, cross-border transfers; Delete Account option in settingsApp Store labels declare location, contact info, identifiers used for tracking; rights written for EEA/UK law
→ Traveloka offers clear account deletion and a DPO, while Trip.com's rights are unclear for users in other jurisdictions, such as Vietnam.

Choose Traveloka if…

  • Frequent bookers of flights plus hotels, especially within Southeast Asia
  • Travellers who want trains, buses, airport transfers, car rental and attraction tickets under one account

Choose Trip.com if…

  • Travellers to mainland China, Hong Kong, Taiwan or South Korea who need train tickets and hotels
  • People who compare prices and want flights, hotels and car rental under one rewards account

How the products differ

Traveloka: Traveloka suits people who want flights, hotels and add-ons in one app, with a 4.7/5 rating on both the App Store and Google Play and a large inventory of airlines and stays. The trade-offs are a 1.5/5 Trustpilot score with complaints about refunds, rescheduling and prices rising at checkout, and terms that allow several kinds of added fees.

Trip.com: Trip.com suits travellers who want flights, hotels, trains and car rental in one place, especially for China and Asia, with strong scores on Google Play (4.7/5) and Trustpilot (4.4/5). The trade-offs are a lower Vietnam App Store score (4.2/5), reviewer complaints about booking fees and changes, and a parent group recently fined by Chinese regulators under anti-monopoly law.

Choose around your use case

Traveloka: Fits Frequent bookers of flights plus hotels, especially within Southeast Asia; Travellers who want trains, buses, airport transfers, car rental and attraction tickets under one account. Strengths: One app covers flights, hotels, trains, buses, airport transfers, cruises and attraction tickets; Large inventory: the App Store description cites over 250 airlines and over 2.2 million stays; the About page cites 300+ airlines and 50+ payment methods (Traveloka's own figures).

Trip.com: Fits Travellers to mainland China, Hong Kong, Taiwan or South Korea who need train tickets and hotels; People who compare prices and want flights, hotels and car rental under one rewards account. Strengths: Many products in one app: flights, hotels, trains, car hire, attraction tickets, eSIM, insurance; Interface in 25 app languages; regional sites price in local currency (VND on vn.trip.com).

Costs and limits to check

Traveloka: Free according to the researched profile; no paid plan is recorded. Trade-off: Trustpilot shows 1.5/5 from 672 reviews; many comments cite slow refunds, high reschedule fees and prices rising at checkout (individual accounts, not fact-checked by Trustpilot).

Trip.com: Free according to the researched profile; no paid plan is recorded. Trade-off: Trustpilot reviewers mention booking fees, difficulty changing bookings and slow help in urgent cases. Prices retain the currency and billing units recorded in the source profiles; no currency conversion or plan equivalence is assumed. Check official prices, limits and terms before payment.

When to consider another option

Traveloka is not aimed at: Anyone wary of intermediaries: changes, cancellations and refunds depend on both the supplier and Traveloka; People mainly after homestay-style whole-home rentals, since the app centres on tickets and hotels.

Consider alternatives to Trip.com if you are: Travellers who expect complicated changes or disputes and prefer dealing directly with the airline; Anyone who mainly wants a price comparison across many agencies (see Skyscanner). Read these limitations alongside the feature table before deciding; a single strength cannot compensate for a missing requirement.

Frequently asked questions

Should I choose Traveloka or Trip.com?

Traveloka vs Trip.com: flight and hotel booking. Traveloka: Frequent bookers of flights plus hotels, especially within Southeast Asia. Trip.com: Travellers to mainland China, Hong Kong, Taiwan or South Korea who need train tickets and hotels. Choose for your main task, existing devices and plan limits; the overall score cannot replace your requirements.

Does a higher score always mean a better fit?

No. Overall scores are editorial judgements across several criteria. Your task, allowance and existing ecosystem may matter more; the table separates those differences so you can decide.

Where do prices and limits come from?

From each product’s researched profile, with source links and check dates in the review. This comparison reuses that evidence; its compilation date does not mean every price was rechecked that day.

Sources

Numbers in the table refer to these sources, read on the dates shown.

  1. 1.App Store listing (Vietnam) · store · Nov 10, 2026
  2. 2.App Store listing (United States) · store · Nov 10, 2026
  3. 3.Google Play listing (Vietnam) · store · Nov 10, 2026
  4. 4.Traveloka Terms and Conditions · Vendor-provided · Nov 10, 2026
  5. 5.Traveloka Privacy Notice · Vendor-provided · Nov 10, 2026
  6. 6.Traveloka About us · Vendor-provided · Nov 10, 2026
  7. 7.Traveloka Support (Vietnam) · Vendor-provided · Nov 10, 2026
  8. 8.Traveloka homepage (Vietnam) · Vendor-provided · Nov 10, 2026
  9. 9.Wikipedia: Traveloka · Community-reported · Nov 10, 2026
  10. 10.Trustpilot: traveloka.com · review-site · Nov 10, 2026
  11. 11.Official site (Trip.com Vietnam) · Vendor-provided · Nov 10, 2026
  12. 12.Official privacy statement (Trip.com Group) · Vendor-provided · Nov 10, 2026
  13. 13.Official company story (Trip.com Group) · Vendor-provided · Nov 10, 2026
  14. 14.App Store listing (Vietnam) · store · Nov 10, 2026
  15. 15.App Store listing (United States) · store · Nov 10, 2026
  16. 16.Google Play listing · store · Nov 10, 2026
  17. 17.Trustpilot reviews · review-site · Nov 10, 2026
  18. 18.Wikipedia, Trip.com Group · Community-reported · Nov 10, 2026
  19. 19.PhocusWire (2026-07-27), SAMR penalty · press · Nov 10, 2026

Prepared by the AppDuo Editorial Team from the sources cited in this article. AI assists with organising and cross-checking data; editorial responsibility remains with AppDuo.

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