Source-backed analysis10
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
10 reference sourcesInformation updated Nov 10, 2026
How we review
Traveloka Review
Flights, hotels, trains and activities in one app, focused on Southeast Asia
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
Traveloka suits people who want flights, hotels and add-ons in one app, with a 4.7/5 rating on both the App Store and Google Play and a large inventory of airlines and stays. The trade-offs are a 1.5/5 Trustpilot score with complaints about refunds, rescheduling and prices rising at checkout, and terms that allow several kinds of added fees.
Best for: Frequent bookers of flights plus hotels, especially within Southeast Asia
Skip it if: Anyone wary of intermediaries: changes, cancellations and refunds depend on both the supplier and Traveloka
Pros
- One app covers flights, hotels, trains, buses, airport transfers, cruises and attraction tickets
- Large inventory: the App Store description cites over 250 airlines and over 2.2 million stays; the About page cites 300+ airlines and 50+ payment methods (Traveloka's own figures)
- Flight results show a daily price calendar and refund or reschedule labels in the list
Cons
- Trustpilot shows 1.5/5 from 672 reviews; many comments cite slow refunds, high reschedule fees and prices rising at checkout (individual accounts, not fact-checked by Trustpilot)
- Terms allow facilitation, service, convenience or cross-border fees, and fees and taxes are usually non-refundable
All pros and cons · Who is it for?
Pros
- Phone and email support are listed (on the Vietnam support page), plus self-service guides for rescheduling, cancelling and refund status
Cons
- Acts as an intermediary: the terms say its listings are not a recommendation on supplier service quality
Best for
- Travellers who want trains, buses, airport transfers, car rental and attraction tickets under one account
Skip it if
- People mainly after homestay-style whole-home rentals, since the app centres on tickets and hotels
Problems it solves
Experience & key features
What Traveloka is
Traveloka is an online travel platform founded in Indonesia in 2012 by Ferry Unardi, Albert and Derianto Kusuma, now headquartered in Singapore according to Wikipedia. Its About page says it operates in nine countries including Vietnam, and Traveloka Vietnam Co., Ltd. was first issued an enterprise registration on 18 December 2015 in Ho Chi Minh City.
Key features
The home screen groups flights, hotels, Xperience (attraction tickets), trains, buses, cruises, travel packages, airport transfers, car rental and TPayLater. Flight lists show a daily price calendar and labels indicating whether a fare can be rescheduled or refunded. The App Store description says the app uses AI for personalised recommendations but gives no detail on how.
Pricing, fees and refunds
Using the app costs nothing. The terms say Traveloka mainly acts as an intermediary, prices can change until payment, and facilitation, service, convenience or cross-border fees may be added. Cancellation and changes follow the supplier's policy, and Traveloka may deduct processing fees from refunds. Check the final total on the last step before paying.
More analysis
Compared with alternatives
Traveloka competes directly with Agoda, Booking.com and Trip.com on flights and hotels. If you mainly rent whole homes, Airbnb is a closer fit. Refund and support complaints appear across online travel agencies, so compare cancellation terms and the final price, not just the first price shown.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Người đặt chỗ / Traveller
PersonalFree
The app and website are free; you pay only for the flights, hotels or services you book. Per the Terms and Conditions (last modified 11 September 2026), prices can change until you reach payment, and Traveloka may add facilitation, service, convenience or cross-border fees on top of the supplier's charges. Some hotels collect occupancy or city taxes directly at checkout.
- Free plan limits
- There is no paid tier for travellers. Per the terms, fees and taxes are usually non-refundable, and payments made under a promotion are non-refundable unless the promotion's own terms say otherwise.
- Free trial
- No free trial
Cancellation & refunds
Changes, cancellations and refunds follow each supplier's policy and may carry extra charges. Per the terms, refunds usually go to the original payment method; otherwise to a registered bank account or Traveloka refund balance, and Traveloka may deduct processing and bank fees. The support page lists guides for rescheduling, cancelling and checking refund status.
Privacy
The privacy notice (updated 6 November 2025) names Traveloka Services Pte. Ltd. in Singapore. Traveloka collects identity data (possibly passport or driver's licence), booking and insurance details, payment data, location, device data and user content. Data is shared within the group and with suppliers, payment, fraud-prevention and advertising partners and authorities, and may be transferred or accessed across borders. Users can request access, correction and deletion (including a Delete Account option in settings) and contact the DPO at [email protected]. Gap: retention is described only as "as long as needed", and copies of data may carry a processing fee.
Traveloka alternatives
7.2/10Klook
Attraction tickets, tours, transfers, eSIM and hotels; strongest across Asia
7.2/10Booking.com
A huge stays marketplace with no booking fees and mostly free cancellation
Frequently asked questions
Does Traveloka charge fees on bookings?
The app is free, but the terms say Traveloka may add facilitation, service, convenience or cross-border fees, and these are usually non-refundable. The final total is shown before you pay.
Where do Traveloka refunds go?
Per the terms, usually to the original payment method; if that is not possible, to a registered bank account or Traveloka refund balance. Traveloka may deduct processing and bank fees.
How can I contact Traveloka support in Vietnam?
The Vietnam support page lists [email protected] and +84 28 3861 4699, plus guides for rescheduling, cancelling and checking refund status.
Is Traveloka available in Vietnamese?
Yes. The App Store listing shows Vietnamese alongside English, Indonesian, Japanese, Korean, Simplified and Traditional Chinese, Thai and Malay.
Review evidence & sources10
Scores
- Ease of use
- 8.0
- Features
- 8.0
- Value for money
- 7.0
- Performance
- 7.5
- Support
- 5.0
- Privacy & security
- 6.0
Why this score
4.7/5 on the Vietnam App Store and Google Play, with all services grouped on a single home screen. Points lost because users complain about price changes at checkout.
Why this score
Broad scope: flights, hotels, trains, buses, transfers, car rental, cruises, attractions and TPayLater. Not a specialist in home rentals like Airbnb.
Why this score
Free to use, with promotions and a final total shown before payment, broadly in line with other online travel agencies. Points lost because the terms allow several added fees and Trustpilot carries many complaints about hidden fees and reschedule charges.
Why this score
Version 5.56.0 (28 October 2026) shows active maintenance and ratings are high in both app stores. No independent speed or stability data, so the score stays moderate.
Why this score
Phone, email and refund guides exist, but Trustpilot's 1.5/5 carries comments about slow or hard-to-reach support and refunds rejected or delayed; the company replied to 13% of negative reviews.
Why this score
Detailed notice with a DPO, an account-deletion option and a recent update. Points lost for broad sharing including advertising partners, cross-border transfers, non-specific retention and a possible fee for data copies.
What users say
- App Store (Vietnam)4.7/5 · 80,548
- App Store (United States)4.8/5 · 5,747
- Google Play (Vietnam)4.7/5 · 2,311,561
- Trustpilot1.5/5 · 672
Sources
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeApp Store listing (United States)Nov 10, 2026
- storeGoogle Play listing (Vietnam)Nov 10, 2026
- Vendor-providedTraveloka Terms and ConditionsNov 10, 2026
- Vendor-providedTraveloka Privacy NoticeNov 10, 2026
- Vendor-providedTraveloka About usNov 10, 2026
- Vendor-providedTraveloka Support (Vietnam)Nov 10, 2026
- Vendor-providedTraveloka homepage (Vietnam)Nov 10, 2026
- Community-reportedWikipedia: TravelokaNov 10, 2026
- review-siteTrustpilot: traveloka.comNov 10, 2026
Specs & compatibility
- Developer
- Traveloka (PT Trinusa Travelindo trên App Store)
- Headquarters
- Singapore
- Launched
- 2012
- Category
- Travel
Capabilities
- AI features
- Mobile app
Platforms
- Web
- iOS
- Android
Interface languages
- English
- Vietnamese
- Indonesian
- Japanese
- Korean
- Chinese
- Thai
Support
- Phone
- Help center
Change history
- Update.Most recent privacy notice update as stated on the policy page.
- Company.Halted IPO talks with Bridgetown Holdings.
- Company.Acquired three online travel agencies formerly owned by Recruit Holdings for about 67 million USD.
Full change history (7)
- Company.Raised 350 million USD from Global Founders Capital, GIC, the Qatar Investment Authority and Expedia, at a valuation above 1 billion USD.
- Company.Traveloka Vietnam Co., Ltd. was first issued its enterprise registration in Ho Chi Minh City.
- Feature.Release date shown on the App Store for the iOS app; per Wikipedia, in 2014 Traveloka added hotel booking and launched iOS and Android apps.
- Launch.Traveloka was founded in Jakarta, Indonesia and launched as a metasearch site in September 2012.
About the author
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