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Source-backed analysis10

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

10 reference sources

Information updated Nov 10, 2026

How we review
Klook logo

Klook Review

Attraction tickets, tours, transfers, eSIM and hotels; strongest across Asia

Editorial Team7.2/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
Free · Free
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Decide at a glance

Our verdict

Klook suits people who want attraction tickets, day tours, transfers and activities in one app, with strong scores on the App Store (4.7 to 4.8/5) and Trustpilot (4.5/5). The trade-offs are a lower Google Play score (4.4/5), reviewer reports of extra fees and hard-to-change bookings, and refunds that depend on each supplier's policy.

Best for: Travellers who want to pre-book attractions, tours and transfers with e-vouchers

Skip it if: Anyone who needs flexible cancellation on every order: many activities are non-cancellable

Pros

  • Wide range: attractions, day tours, hotels, car rental, trains, buses, ferries, event tickets
  • Instant confirmation and e-vouchers that can be downloaded for offline use, per the App Store description
  • 34 app languages (including English, Vietnamese, Japanese; per the App Store)

Cons

  • Trustpilot reviewers report price increases or extra fees at checkout, promo code trouble and difficulty changing confirmed bookings
  • Refunds depend on each supplier's policy; Klook says it cannot force a merchant to break its own cancellation terms
All pros and cons · Who is it for?

Pros

  • Trustpilot 4.5/5 across nearly 29,800 reviews; Klook replies to 98% of negative reviews, typically within 24 hours

Cons

  • The privacy policy allows sharing with advertising partners and gives no concrete retention period

Best for

  • Frequent visitors to Southeast and East Asia who want trains, buses, eSIM and car rental under one account

Skip it if

  • People mainly looking for flights or hotel price comparison (see Skyscanner, Agoda)

Problems it solves

Experience & key features

What Klook is

Klook is an online travel platform founded in Hong Kong in September 2014 by Ethan Lin and Eric Gnock Fah (per Wikipedia). It began with activities, attraction tickets and tours and later added hotels, car rental, trains and transport. Its US IPO filing in November 2025 reported 2024 revenue of US$417.1 million and gross transaction value of US$2.5 billion (per Skift); in October 2026 Klook withdrew the listing, citing market conditions.

How it works

You pick an activity, date and quantity, pay, then receive an e-voucher in the app. The App Store description says many tickets confirm instantly, some attractions offer skip-the-line entry, and vouchers can be downloaded for offline use. Beyond sightseeing, the app covers car rental, trains, buses, ferries, movie and event tickets, and eSIM perks for higher tiers.

Pricing, cancellation and refunds

The app is free; you pay per product. Cancellation terms are set by each supplier and shown on the activity page or voucher; Klook says it can ask merchants for refunds in force majeure cases but cannot force them to break their own policies. Since Trustpilot has reports about rescheduling and hotel refunds, read the cancellation terms before paying.

More analysis

Compared with alternatives

In activities, Klook competes directly with GetYourGuide and Viator. Skift Research estimates Klook's US$2.5 billion of 2024 gross bookings at about 0.8% of the global experiences market, versus about 1.3% for Viator, and nearly 87% of Klook's transaction value comes from Asia Pacific. For Asia trips its catalogue is therefore often deeper, but compare prices and cancellation terms across platforms before buying.

Screenshots

Klook promotional image from the App Store listing
Klook promotional image from the App Store listing
Second screenshot in the Klook App Store gallery
Second screenshot in the Klook App Store gallery
Third screenshot in the Klook App Store gallery
Third screenshot in the Klook App Store gallery

Plans & pricing

Prices last verified Nov 10, 2026

Người đặt chỗ / Traveller

Personal

Free

The app and website are free; you pay the price of each ticket, tour, transfer or room, which varies by product and date. Some Trustpilot reviewers reported higher prices or extra fees at the final payment step.

Free plan limits
No paid tier. The Klook Rewards scheme has tiers; per the Google Play description, Platinum (reached by spending US$1,500 as a Gold member) earns up to 5X KlookCash, up to US$250 in coupons, priority support and a free eSIM.
Free trial
No free trial
Cancellation & refunds

Cancellation terms depend on each activity. Per the help center, "free cancellation" items can be cancelled yourself within the stated window for a full refund; "conditional" ones require contacting support; "non-cancellable" ones are not refunded. Money returns to the original payment method and can take 3 to 14 days; KlookCash you used is refunded automatically, but not if you cancel after it has expired.

Privacy

Klook's privacy policy has sections on international data transfer and data retention. Klook says it does not sell personal data for money, but it uses third-party advertising services (marketing agencies, social platforms) and may share data to target ads outside its platform. For California residents the policy acknowledges that sharing advertising identifiers, device information and IP addresses with advertising partners counts as "selling" and "sharing" under the CCPA, with opt-out links. Users can request access, correction and deletion (a reasonable processing fee may apply). Data is kept only "as long as necessary" for the stated purposes or by law, then deleted or anonymised; no concrete period is given. The developer-provided App Store privacy labels list purchases, identifiers and usage data as used to track users across other companies' apps and websites, while the Google Play data safety section declares no data shared with third parties.

Klook alternatives

Airalo logo7.2/10

Airalo

Travel eSIM marketplace covering 200+ destinations, bought in the app

Paid
Agoda logo7.2/10

Agoda

Hotels, flights and activities booking, strong in Asia, owned by Booking Holdings

Free
All alternatives

Frequently asked questions

Does Klook support Vietnamese?

Yes. The App Store lists 34 languages, Vietnamese among them.

Can I get a refund when cancelling on Klook?

It depends on the activity: some are free to cancel within a window, some conditional, some non-cancellable. Refunds go to the original payment method, taking 3 to 14 days per the help center.

What is KlookCash?

Reward credit earned on bookings under Klook Rewards, usable towards later orders. Check its expiry, since expired KlookCash is not returned when you cancel.

Where is Klook based, and is it listed?

Klook was founded in and is headquartered in Hong Kong (per Wikipedia). It filed to list on the NYSE in November 2025 but withdrew in October 2026 without giving a new timeline (per Skift).

Review evidence & sources10

Scores

Ease of use
8.0
Why this score

App Store scores of 4.7 to 4.8/5; Trustpilot praise centres on an easy site and app and fast booking. One reviewer reported the keyboard hiding the payment tab.

Features
8.0
Why this score

Scope covers attractions, tours, hotels, car rental, trains, buses, ferries, event tickets, eSIM and the Klook Rewards scheme; e-vouchers work offline.

Value for money
7.2
Why this score

Promo codes and KlookCash exist, and Trustpilot cites competitive prices on tours and transport. There are also reports of extra fees and hard-to-redeem promo codes.

Performance
7.5
Why this score

iOS version 7.56.1 was updated on 5 November 2026; Google Play sits at 4.4/5 over about 150,000 reviews, below the App Store. No independent performance measurement is available.

Support
6.5
Why this score

A detailed help center and priority support for Platinum members; Trustpilot shows Klook replies to 98% of negative reviews, typically within 24 hours. Still, reviews allege a partner tour operator in Bali attempted a scam and describe a disputed hotel refund in Kuantan. Trustpilot also notes Klook has not recently invited customers to review.

Privacy & security
5.8
Why this score

Access, correction, deletion and an opt-out link for targeted ads exist, but data is shared with advertising partners (counted as "selling/sharing" under the CCPA), transferred abroad, kept with no concrete retention period, and App Store labels declare data used for tracking.

What users say

Sources

Specs & compatibility
Developer
Klook Travel Technology Limited
Headquarters
Hong Kong SAR China
Launched
2014
Category
Travel

Capabilities

  • Mobile app
  • Integrations
  • Works offline

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • English
  • Vietnamese
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Russian
  • Thai
  • Indonesian

Integrations

  • Grab (đặt hoạt động của Klook ngay trong app Grab)
  • Tiqets (hợp tác chiến lược từ 9/2022)

Support

  • Live chat
  • Email
  • Help center

Change history

  1. Company.Klook withdraws its US IPO, citing "current market conditions", with no new listing timeline (per Skift).
  2. Company.Klook files publicly for a US IPO, planning to list on the NYSE under KLK; 2024 revenue was US$417.1 million (per Skift).
  3. Company.Klook raises US$210 million in a Series E+ led by Bessemer Venture Partners.
Full change history (5)
  1. Company.Klook announces a global strategic partnership with Tiqets (per Wikipedia).
  2. Launch.Klook is founded in Hong Kong by Ethan Lin and Eric Gnock Fah.
About the author

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