Source-backed analysis9
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
9 reference sourcesInformation updated Nov 10, 2026
How we review
Trip.com Review
Flights, hotels, trains and more; strongest in China and Asia
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
Trip.com suits travellers who want flights, hotels, trains and car rental in one place, especially for China and Asia, with strong scores on Google Play (4.7/5) and Trustpilot (4.4/5). The trade-offs are a lower Vietnam App Store score (4.2/5), reviewer complaints about booking fees and changes, and a parent group recently fined by Chinese regulators under anti-monopoly law.
Best for: Travellers to mainland China, Hong Kong, Taiwan or South Korea who need train tickets and hotels
Skip it if: Travellers who expect complicated changes or disputes and prefer dealing directly with the airline
Pros
- Many products in one app: flights, hotels, trains, car hire, attraction tickets, eSIM, insurance
- Interface in 25 app languages; regional sites price in local currency (VND on vn.trip.com)
- Large rating base: 4.7/5 on Google Play (about 993,000 reviews) and 4.4/5 on Trustpilot (over 214,000 reviews)
Cons
- Trustpilot reviewers mention booking fees, difficulty changing bookings and slow help in urgent cases
- Vietnam App Store score is 4.2/5, below the US store's 4.6/5
All pros and cons · Who is it for?
Pros
- Trip Coins membership and a hotel price-match promise (per the App Store description)
Cons
- In July 2026 Chinese regulators fined Trip.com Group US$518.9 million under anti-monopoly law; the case concerns partner hotels rather than travellers' bookings
Best for
- People who compare prices and want flights, hotels and car rental under one rewards account
Skip it if
- Anyone who mainly wants a price comparison across many agencies (see Skyscanner)
Problems it solves
Experience & key features
What Trip.com is
Trip.com is the international booking brand of Trip.com Group, which grew out of Ctrip, founded in China in 1999 and now headquartered in Shanghai. Ctrip acquired Trip.com on 1 November 2017 and relaunched it as its global brand; in 2019 the group renamed itself Trip.com Group. The app is operated by Trip.com Travel Singapore Pte. Ltd. The app supports 25 languages, and the vn.trip.com site shows prices in VND.
Key features
According to the App Store and Google Play descriptions, Trip.com puts many booking types under one account, with search and tracking tools for each. The main groups are as follows; scale figures (cities, stays, reviews) are all published by Trip.com itself.
- Flights
Filters by price, duration, airline and stops; a low-price map; price drop alerts; a flight status checker; multi-city itineraries. - Trains and hotels
Train tickets in Europe, mainland China, Taiwan, Hong Kong and South Korea, including split tickets to cut fares; over 1.4 million stays and over 30 million verified hotel reviews (Trip.com's figures). - Extras
Car hire, tour tickets, eSIM, travel insurance and flight plus hotel bundles.
Pricing and value
The app is free; you pay the fare or room price, usually with taxes and fees that vary by product. Members earn Trip Coins on bookings to spend on later trips, and the Google Play description says hotels can cost up to 25% less when booked with a flight. Some Trustpilot reviewers say booking fees can make prices no better than booking direct, so compare the final total with the airline's or hotel's own site.
More analysis
Caveats and comparison
In January 2026 China's market regulator (SAMR) opened an investigation into Trip.com Group for abuse of dominant position. According to PhocusWire on 27 July 2026, citing a Form 6-K filed with the SEC, SAMR fined it US$518.9 million (7.5% of 2025 China sales), confiscated US$244.4 million of gains and required a US$18 million refund of hotel security deposits it had deducted; the company accepted the decision. The case concerns dealings with hotels, not user data. Compared with Agoda or Booking.com, Trip.com has a clearer edge on trains and China destinations; Skyscanner suits better if you only need flight price comparison.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Người đặt chỗ / Traveller
PersonalFree
The website and app are free to use; you pay only for the tickets and rooms you book. The Vietnamese site shows prices in VND. Some Trustpilot reviewers say booking fees made prices less competitive than booking direct, so check the total at checkout.
- Free plan limits
- There is no paid tier for travellers. Per the Google Play description, app bookings earn Trip Coins towards future trips, and booking more raises your membership tier, with perks such as free airport lounge access.
- Free trial
- No free trial
Cancellation & refunds
Per the App Store and Google Play descriptions, Trip.com price-matches hotels (refunding the difference if you find a cheaper option), finds you another hotel if you cannot check in, offers flexible flight cancellation options and free cancellation on car hire. Actual cancellation and refund terms vary by fare and room. These are Trip.com's own claims; AppDuo could not open the detailed terms page.
Privacy
Trip.com Group's privacy statement (last updated 25 August 2026) lists the personal data it collects and the recipients, including group companies and third-party vendors for IT, analytics, customer service and fraud prevention. It states that many group entities and partners are outside the EEA or UK, so data may be transferred there with safeguards. Users have rights to erasure, portability, objection and to opt out of direct marketing. Retention is described only as "as long as reasonably necessary" for the purposes and legal obligations, with no concrete period, and the rights are written for the EEA and UK legal framework, so it is unclear how they apply to users in other jurisdictions, such as Vietnam. On the App Store, the developer-provided privacy labels list location, contact info and identifiers as used to track users across other companies' apps and websites, with third-party advertising among the stated purposes.
Trip.com alternatives
7.3/10Skyscanner
Flight, hotel and car hire price comparison across 1,200+ partners
7.2/10Booking.com
A huge stays marketplace with no booking fees and mostly free cancellation
Frequently asked questions
Are Trip.com and Ctrip the same company?
Same group. Ctrip was founded in 1999, acquired Trip.com in 2017 as its international brand, and has been named Trip.com Group since 2019.
Does Trip.com support Vietnamese and VND?
Yes. Vietnamese is one of the app's 25 languages, and vn.trip.com defaults to Vietnamese and shows prices in VND.
Is Trip.com trustworthy?
Trustpilot rates it 4.4/5 across over 214,000 reviews, though Trustpilot says it does not fact-check reviews. Recurring complaints concern booking fees, changes and slow support in urgent cases.
Does the Chinese fine affect travellers?
The sources AppDuo reviewed do not describe a direct effect on existing bookings. The decision focuses on how the company treated partner hotels.
Review evidence & sources9
Scores
- Ease of use
- 7.8
- Features
- 8.2
- Value for money
- 7.2
- Performance
- 7.5
- Support
- 6.3
- Privacy & security
- 5.8
Why this score
Detailed filters, a low-price map, price drop alerts and a flight status checker are in the app, per the App Store description. Google Play at 4.7/5 is high; the Vietnam App Store is lower at 4.2/5.
Why this score
Broad scope: flights to around 5,000 cities, over 1.4 million stays, trains across Europe, mainland China, Taiwan, Hong Kong and South Korea, car hire, eSIM and insurance (figures published by Trip.com).
Why this score
Free to use with Trip Coins and hotel price matching, but some Trustpilot reviewers say booking fees make prices less competitive than booking direct.
Why this score
iOS version 8.60.0 shipped on 6 November 2026, showing active maintenance. Trustpilot has reports of inaccurate information and problems when modifying bookings; there is no independent performance measurement.
Why this score
The Google Play listing promises free 24/7 support, English-speaking agents answering within 30 seconds and free in-app calls (Trip.com's wording). Trustpilot still has cases of a rejected special request, a case closed unresolved and a hotel voucher date change left unfixed for two weeks.
Why this score
The statement is current (August 2026) and covers erasure, portability and objection rights, but it involves cross-border transfers, gives no concrete retention period, is written around EEA/UK law, and App Store labels declare location, contact info and identifiers used for tracking.
What users say
- App Store (Vietnam)4.2/5 · 11,922
- App Store (United States)4.6/5 · 37,509
- Google Play4.7/5 · 993,000
- Trustpilot4.4/5 · 214,309
Sources
- Vendor-providedOfficial site (Trip.com Vietnam)Nov 10, 2026
- Vendor-providedOfficial privacy statement (Trip.com Group)Nov 10, 2026
- Vendor-providedOfficial company story (Trip.com Group)Nov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeApp Store listing (United States)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- review-siteTrustpilot reviewsNov 10, 2026
- Community-reportedWikipedia, Trip.com GroupNov 10, 2026
- pressPhocusWire (2026-07-27), SAMR penaltyNov 10, 2026
Specs & compatibility
- Developer
- Trip.com Travel Singapore Pte. Ltd. (Trip.com Group Limited)
- Headquarters
- China
- Launched
- 2017
- Category
- Travel
Capabilities
- Mobile app
- Integrations
Platforms
- Web
- iOS
- Android
Interface languages
- English
- Vietnamese
- Japanese
- Chinese
- Spanish
- French
- Korean
- German
- Portuguese
- Russian
- Thai
- Indonesian
Integrations
- Hãng bay, khách sạn, đường sắt (British Airways, Virgin Atlantic, easyJet, Hilton, Marriott, Premier Inn, Network Rail)
Support
- Live chat
- Phone
- Help center
Change history
- Update.PhocusWire reports SAMR fined Trip.com Group US$518.9 million (7.5% of 2025 China sales); the company accepted the decision.
- Update.China's market regulator (SAMR) opens an investigation into Trip.com Group over suspected abuse of dominant position.
- Company.Trip.com Group lists on the Hong Kong Stock Exchange.
Full change history (7)
- Company.Shareholders approve renaming Ctrip.com International to Trip.com Group Limited.
- Company.Ctrip acquires Trip.com and relaunches it as its global brand (per Wikipedia).
- Company.Ctrip acquires Skyscanner for about £1.4 billion (per Wikipedia).
- Company.Ctrip.com is founded in China, the predecessor of Trip.com Group.
About the author
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