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Source-backed analysis13

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

13 reference sources

Information updated Nov 10, 2026

How we review
Xanh SM logo

Xanh SM Review

Electric taxi, e-bike rides and delivery from GSM, now branded Green SM

Editorial Team6.9/10Write the first review

By Official AppDuo editorial team · Updated

  • iOS
  • Android
Free · Free
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Decide at a glance

Our verdict

Xanh SM suits city riders who want an electric ride, a fare shown before booking and drivers employed by the company, backed by 4.8/5 on both the App Store (over 1.8 million ratings) and Google Play. The trade-offs are no refunds for completed trips under the terms, no independent rating source beyond the app stores, and a fairly broad data-sharing policy.

Best for: Daily taxi or e-bike riders in major cities who want to see the fare before booking

Skip it if: People outside major cities, who should check in the app whether their area is served, since the official site publishes no list of covered cities

Pros

  • The App Store description cites a 100% electric fleet, company-employed, trained and background-verified drivers, and upfront pricing with a capped surge (developer's claims)
  • Several services in one app: Car, Bike, Express (delivery) and Food
  • Optional Green SM Care trip insurance from 1,000 VND per trip, paying up to 500 million VND per incident for accidental death or permanent total disability

Cons

  • Payments for completed services are non-refundable under the terms, and Green SM only forwards complaints to the responsible party
  • The data policy permits sharing with advertising and technology partners and gives no concrete retention periods
All pros and cons · Who is it for?

Pros

  • 4.8/5 on the Vietnam App Store (over 1.8 million ratings) and Google Play (over 640,000)

Cons

  • In April 2026, after a rail crash involving a Green SM taxi killed 15 in Bekasi, Indonesia, Indonesia's transport ministry summoned company management and set up a team to examine its safety standards

Best for

  • People who want ride-hailing, food and parcel delivery in one app

Skip it if

  • People who want to compare several operators at once for the lowest fare

Problems it solves

Experience & key features

What Xanh SM is

Xanh SM is an electric ride-hailing service from GSM Green and Smart Mobility Joint Stock Company. According to Wikipedia, the company was founded by Vingroup chairman Pham Nhat Vuong, who holds 95% of the shares; service began in Hanoi on 14 April 2023 and reached Ho Chi Minh City on 27 April 2023. On 13 April 2026 GSM announced a single Green SM brand across its four markets (Vietnam, Laos, Indonesia and the Philippines); the app and website now carry the new name and xanhsm.com redirects to greensm.com.

Services and how it works

The homepage lists Green SM Car, Mini, Premium, Limo, Airport, Tour, intercity, Bike, Food, Express and Van. The Vietnamese App Store listing presents Car, Bike, Express and Food, grouping Bike, Express and Food as extended services in Vietnam. You create an account, enter pickup and destination, choose a service, promo code and payment method, then confirm.

Fares and insurance

Using the app costs nothing; you pay a fare per trip. The fare is shown before booking but excludes tolls and parking. Fares vary by city and province, so the 2023 figures in this review are indicative only; check in the app. Green SM Care insurance can be added to each trip for 1,000 VND (Bike) or 2,000 VND (Taxi), paying up to 500 million VND per incident for accidental death or permanent total disability.

More analysis

Expansion and risks to know

According to Wikipedia, the company expanded to Laos (November 2023), Indonesia and the Philippines. On 27 April 2026 a commuter train struck a Green SM taxi at a crossing near East Bekasi station in Indonesia and was then hit from behind by another train; Antara reported 15 passengers killed. Indonesia's transport ministry summoned Green SM management and formed a team to examine its licensing, safety standards and compliance. In Vietnam the direct rivals include Grab, Be and Maxim; compare fares, waiting times and refund terms.

Screenshots

App Store promo image: the Green SM brand with services gathered in a single app
App Store promo image: the Green SM brand with services gathered in a single app
Booking screen: destination search box with saved home and work addresses
Booking screen: destination search box with saved home and work addresses
GreenNow feature: show the code on screen to the driver to confirm the connection
GreenNow feature: show the code on screen to the driver to confirm the connection

Plans & pricing

Prices last verified Nov 10, 2026

Hành khách / Passenger

Personal

Free

The app is free; you pay a fare per trip. Per the Terms of Use (effective 7 August 2026), the fare is shown in the app before booking but excludes tolls and parking. A Green SM article dated 26 June 2023 (prices may have changed) lists Green SM Car in Hanoi at 30,500 VND for the first 2 km, 14,700 VND per km for km 3 to 12, 13,800 VND per km for km 13 to 25 and 11,900 VND per km from km 26. Per VietnamNet, Xanh SM Bike at its August 2023 Hanoi launch charged 13,800 VND for the first 2 km and 4,800 VND per km from the third.

Free plan limits
Passengers pay nothing to use the app. The homepage mentions a membership plan but publishes no price. Green SM Care trip insurance is optional: 1,000 VND per Bike trip and 2,000 VND per Taxi trip, added to the fare.
Free trial
No free trial
Cancellation & refunds

The Terms of Use state that payments for completed services are non-refundable, and promotional benefits cannot be transferred, refunded or converted to cash without Green SM's written approval. Card payment disputes are for you to settle with the card issuer. For complaints, Green SM acts only as an intermediary that receives them and forwards them to the responsible party.

Privacy

The Personal Data Protection Policy (effective 31 July 2026) says Green SM collects basic data (name, contact, ID documents, device, app usage history) and sensitive data such as payment details, identifiable audio or video recordings, location data, and biometrics if you register or consent. Data may be shared with parent, subsidiary and affiliated companies, operating partners, advertising partners under conditions, and government authorities. Marketing and personalised ads rely on user consent. Users have rights to access, correct, delete, restrict and withdraw consent; the data protection office is reachable at [email protected]. Gaps: no concrete retention periods, and the sharing list includes technology partners for AI, blockchain and metaverse work. Per the developer-declared App Store privacy labels (not verified by Apple), the app links purchases, financial info, location, contact info, contacts and search history to you, and uses usage data for tracking.

Official pricing page

Xanh SM alternatives

Grab logoVSXanh SM logoGrab vs Xanh SM
Grab logo7.3/10

Grab

Southeast Asia's superapp for rides, food, groceries and payments

Freemium
Be logo6.8/10

Be

Vietnamese super app: rides, food and parcel delivery, flight and bus tickets

Free

Frequently asked questions

Are Xanh SM and Green SM the same?

Yes. On 13 April 2026 GSM announced a single Green SM brand for all its markets. The app now appears as Green SM on the App Store and Google Play, and xanhsm.com redirects to greensm.com. Per Wikipedia, the Indonesian service had already switched to the Green SM name in April 2025.

Does Xanh SM give refunds?

Per the Terms of Use (effective 7 August 2026), payments for completed services are non-refundable. Complaints about a trip are received by Green SM and forwarded to the responsible party.

What is the Xanh SM hotline?

The Green SM homepage lists hotline 1555 and booking line 15551555. Personal data requests go to [email protected].

Is Green SM Care insurance mandatory?

No. The page states it is optional and passengers can add or skip it before each trip. It costs 1,000 VND per Bike trip and 2,000 VND per Taxi trip.

Review evidence & sources13

Scores

Ease of use
8.0
Why this score

4.8/5 on the App Store and Google Play, with a destination box, saved home and work addresses and fares shown in advance. No independent usability assessment exists, so the score stops here.

Features
7.5
Why this score

Taxi, e-bike, airport and intercity rides, food, delivery and optional insurance. The official site and App Store listing do not mention scheduled rides or fare splitting, so it scores below longer-established multi-service ride apps.

Value for money
7.0
Why this score

Free app, upfront fares and cheap trip insurance (1,000 to 2,000 VND). But the public fare tables date from 2023 and may have changed, and there is no same-date data to compare with rivals, so the score stays moderate.

Performance
7.5
Why this score

Version 5.13.0 (late October 2026) shows active updates and ratings are high. Some App Store reviews mention drivers declining short trips. No independent data on pickup times.

Support
6.0
Why this score

A 1555 hotline, a help centre and optional insurance exist, but the terms cast Green SM as an intermediary that forwards complaints and exclude refunds on completed trips. No independent source rates support quality.

Privacy & security
5.5
Why this score

Recent policy with a DPO, stated user rights and consent-based personalised ads. Points lost for collecting biometrics and location, sharing with advertising and technology partners (including AI, blockchain and metaverse), no concrete retention periods, and an App Store label listing usage data for tracking.

What users say

Sources

Specs & compatibility
Developer
Công ty Cổ phần Di chuyển Xanh và Thông minh GSM
Headquarters
Vietnam
Launched
2023
Category
Travel

Capabilities

  • Mobile app

Platforms

  • iOS
  • Android

Interface languages

  • Vietnamese
  • English
  • Indonesian

Support

  • Phone
  • Help center

Change history

  1. Update.The current personal data protection policy took effect; the Terms of Use apply from 7 August 2026.
  2. Update.A rail crash near East Bekasi station, Indonesia, involving a Green SM taxi killed 15; Indonesia's transport ministry summoned company management.
  3. Update.GSM announced a single Green SM brand across its four markets.
Full change history (7)
  1. Update.The Indonesian service, launched in December 2024 as Xanh SM, was renamed Green SM.
  2. Company.Launched in Vientiane, Laos, the first market outside Vietnam.
  3. Feature.Launched Xanh SM Bike, an electric motorbike taxi, in Hanoi at 13,800 VND for the first 2 km.
  4. Launch.Xanh SM began operating in Hanoi; Ho Chi Minh City followed on 27 April 2023.
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