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Source-backed analysis11

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

11 reference sources

Information updated Nov 10, 2026

How we review
Grab logo

Grab Review

Southeast Asia's superapp for rides, food, groceries and payments

Editorial Team7.3/10Write the first review

By Official AppDuo editorial team · Updated

  • iOS
  • Android
Freemium · ₫25,000/mo
Visit Grab
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Decide at a glance

Our verdict

Grab suits people who want one app for motorbike and car rides, food, groceries and parcels, with an inexpensive GrabUnlimited plan for frequent users. The trade-offs: fares vary trip by trip, so it is worth comparing with rivals such as Xanh SM, and the privacy notice allows broad data collection and retention.

Best for: Regular users of ride-hailing, food delivery or online grocery who want everything in one app

Skip it if: People who want predictable flat prices, since fares vary by route, vehicle and time

Pros

  • One app for rides (bike, car, taxi), GrabFood, GrabMart, GrabExpress, payments and insurance, across eight Southeast Asian countries
  • High ratings: 4.7/5 from over 1.8 million on the Vietnamese App Store and 4.7/5 from 16.8 million on Google Play, with 100M+ downloads
  • GrabUnlimited from 18,000 ₫/month (12-month plan) trims delivery fees and ride prices, with a 2-month trial for new members

Cons

  • Fares and fees vary per trip; the GrabUnlimited page doesn't explain renewal, refunds or failed payments
  • GrabUnlimited benefits come with conditions: minimum orders of 70,000 ₫ or 300,000 ₫, a 200,000 ₫ cap per Car Plus ride, and the top GrabBike discount only in HCMC and Hanoi at peak hours
All pros and cons · Who is it for?

Pros

  • A 24/7 Safety Centre, optional trip audio recording (AudioProtect), selfie verification for drivers and number masking on calls

Cons

  • The privacy notice allows keeping selfies and transaction data for up to 10 years and sharing with advertising partners

Best for

  • Frequent riders in HCMC, Hanoi and other big cities who want to cut costs with GrabUnlimited
  • Visitors to Southeast Asia, as the same app works across eight countries

Skip it if

  • Anyone wary of sharing location, payment and device data with a large platform

Problems it solves

Experience & key features

What is Grab?

Grab was founded in June 2012 by Anthony Tan and Tan Hooi Ling in Kuala Lumpur as MyTeksi, renamed GrabTaxi in 2013 and Grab in 2016. It reached Ho Chi Minh City in February 2014, trialled GrabBike there in November 2014, merged with Uber's Southeast Asian business in March 2018 and listed on Nasdaq in December 2021. It is now headquartered in Singapore; the App Store description says the app serves eight Southeast Asian countries, Vietnam included.

Key features

Grab Vietnam's site lists ride booking, GrabFood delivery, GrabMart groceries, GrabExpress parcels, the Moca e-wallet, insurance, mobile top-ups, bill payments, hotels, gift cards and the GrabXu rewards programme. On safety, Grab describes a 24/7 Safety Centre, optional trip audio recording (AudioProtect), trip monitoring to detect unsafe situations, selfie verification for drivers and number masking on calls.

Pricing and value

The app is free to download and you pay per ride or order. The GrabUnlimited subscription on the Vietnam site costs 25,000 ₫/month, 132,000 ₫ for 6 months or 216,000 ₫ for 12 months (18,000 ₫/month), with a 2-month trial for new members. Benefits cover delivery-fee discounts, GrabBike and Car Plus discounts and GrabCoins, but come with minimum-order conditions and caps. At its March 2023 launch it cost 49,000 ₫/month after two months at 1,000 ₫, so today's price is lower.

More analysis

Who it's for and how it compares

Grab suits people who want every service in one app. Xanh SM focuses on electric taxis and motorbikes; per Mordor Intelligence figures cited by The Investor, it held 51.5% of four-wheel ride-hailing GMV in Vietnam in Q4 2025, ahead of Grab (42.64%). Be and Maxim are other ride-hailing apps operating in Vietnam. If you only need rides, compare prices across apps before choosing; if you also order food and groceries often, the GrabFood, GrabMart and GrabUnlimited ecosystem is the strength.

Screenshots

Home screen: one search bar with shortcuts to Food, Mart, Car and Express, plus wallet balance and reward points
Home screen: one search bar with shortcuts to Food, Mart, Car and Express, plus wallet balance and reward points
Booking a ride: map tracking the approaching driver, vehicle details, in-app chat with the driver and a Safety Centre shortcut
Booking a ride: map tracking the approaching driver, vehicle details, in-app chat with the driver and a Safety Centre shortcut
Ordering food: dish search, deal categories and promo codes on GrabFood (store screenshot showing the Philippines market)
Ordering food: dish search, deal categories and promo codes on GrabFood (store screenshot showing the Philippines market)

Plans & pricing

Prices last verified Nov 10, 2026

Trả theo lần dùng / Pay per use

Personal

Free

The app is free to download. You pay per ride, food order or delivery; fares and delivery fees are shown in the app when you book.

GrabUnlimited

Personal

₫25,000/mo

₫18,000/mo billed yearly

Per Grab Vietnam's GrabUnlimited page: 25,000 ₫/month, 132,000 ₫ for 6 months (22,000 ₫/month) or 216,000 ₫ for 12 months (18,000 ₫/month). Benefits include 12,000 ₫ off delivery fees on orders of 70,000 ₫ or more; 30,000 ₫ off delivery on orders of 300,000 ₫ or more; GrabBike 30% off during 6-9am and 5-7pm in HCMC and Hanoi (10% at other times, 5,000 ₫ per ride in other provinces); Car Plus and Car EV Plus 15% off, capped at 200,000 ₫ per ride; plus GrabCoins. New members get a 2-month free trial.

Free plan limits
There is no feature-limited free tier: the app works straight away, but every service is charged per use. Actual fares depend on route, vehicle type and timing, so check them in the app.
Free trial
60-day free trial · no credit card
Cancellation & refunds

The GrabUnlimited page says "cancel anytime" but does not describe how to cancel or any refund policy; full terms are in Grab's Help Centre.

Privacy

Grab Vietnam's privacy notice (effective 15 Oct 2025) lists broad data collection: precise GPS location, payment methods and transaction history, device hardware details, IMEI, advertising identifiers, identity documents and selfies, plus in-vehicle audio and video recording and driver telematics. Data may be shared with drivers and partners, Grab Group companies, service providers including advertising partners, and authorities where the law requires. Selfie images and transaction data are generally kept up to 10 years. On the plus side, users can access, correct, delete, restrict, withdraw consent and request portability, and a Ho Chi Minh City entity address is given. On the minus side, the notice refers only generally to applicable law, does not mention Decree 13 and gives only a Grab Privacy Office contact, with no named data protection officer.

Official pricing page

Grab alternatives

Grab logoVSXanh SM logoGrab vs Xanh SM
Uber logo7.1/10

Uber

Global ride-hailing app that also covers delivery, hotels and car rental

Freemium
Xanh SM logo6.9/10

Xanh SM

Electric taxi, e-bike rides and delivery from GSM, now branded Green SM

Free
All alternatives

Frequently asked questions

Is Grab free?

Downloading and using the app is free, but each ride, food order or delivery is charged at the price shown in the app. The GrabUnlimited subscription is optional.

How much is GrabUnlimited?

Per Grab Vietnam's GrabUnlimited page: 25,000 ₫ for 1 month, 132,000 ₫ for 6 months and 216,000 ₫ for 12 months, with a 2-month trial for new members. The page is undated, so check the subscriptions section in the app.

What services does Grab offer in Vietnam?

Rides, GrabFood, GrabMart, GrabExpress, the Moca e-wallet, insurance, top-ups, bill payments, hotels, gift cards and GrabXu rewards, per Grab Vietnam's site.

What safety features does Grab have?

A 24/7 Safety Centre for emergency help and trip sharing, optional encrypted audio recording (AudioProtect), trip monitoring, selfie verification for drivers and number masking in chats and calls.

Review evidence & sources11

Scores

Ease of use
8.0
Why this score

The home screen has one search bar with shortcuts to Food, Mart, Car and Express, and booking shows a live driver map and in-app chat. Store ratings are 4.7/5. Marked down because the sheer number of services and promos can clutter the app.

Features
8.8
Why this score

Very broad scope: multiple vehicle types, GrabFood, GrabMart, GrabExpress, Moca wallet, insurance, top-ups, hotels, GrabXu rewards and safety tools such as AudioProtect and a 24/7 Safety Centre. Among the most complete ride-hailing apps in Southeast Asia.

Value for money
7.4
Why this score

Free to download and GrabUnlimited is cheap (18,000-25,000 ₫/month), but benefits depend on usage and minimum-order conditions (e.g. orders of 70,000 ₫). Per-trip fares aren't fixed, so comparing prices with other apps is still worthwhile.

Performance
7.6
Why this score

Regular updates (iOS 5.432.0 on 13 Oct 2026, Android updated 20 Oct 2026) and 4.7/5 on both the Vietnamese App Store and Google Play across millions of ratings. No independent data on wait times or cancellation rates appeared in the sources read.

Support
6.3
Why this score

There is a Help Centre, a 24/7 Safety Centre and in-app chat with drivers. However, no specific hotline or support email appeared in the pages read, and the GrabUnlimited FAQ lists questions without answers.

Privacy & security
5.5
Why this score

Pluses: lists user rights and names a Ho Chi Minh City entity and address. Minuses: collects IMEI, selfies and in-vehicle audio, keeps data up to 10 years, shares with advertising partners, and mentions neither Decree 13 nor a named data protection officer.

What users say

Sources

Specs & compatibility
Developer
Grab Holdings
Headquarters
Singapore
Launched
2012
Category
Travel

Capabilities

  • Mobile app
  • Integrations

Platforms

  • iOS
  • Android

Interface languages

  • Vietnamese
  • English
  • Japanese
  • Chinese
  • Korean
  • Russian
  • Thai
  • Indonesian

Integrations

  • Moca e-Wallet
  • GrabPay
  • VietinBank

Support

  • Help center

Change history

  1. Update.The Investor reports Grab's Vietnam revenue reached $255 million in 2025, a third consecutive year of growth since Grab began disclosing Vietnam figures.
  2. Price.GrabUnlimited launches as a trial in HCMC and Hanoi: 1,000 ₫/month for the first two months, then 49,000 ₫/month.
  3. Company.Grab lists on Nasdaq following a SPAC merger with Altimeter Growth Corp.
Full change history (7)
  1. Company.Grab merges with Uber's Southeast Asian operations; Uber initially receives a 27.5% stake.
  2. Company.GrabTaxi is rebranded as Grab.
  3. Company.Grab launches in Ho Chi Minh City, Vietnam; GrabBike begins as a trial there in November 2014.
  4. Launch.Anthony Tan and Tan Hooi Ling found MyTeksi in Kuala Lumpur, Malaysia.
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