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Source-backed analysis13

Review basis

The AppDuo team prepared this review by analysing product features, official documentation and user feedback to help you understand its strengths, limitations and suitability for your needs.

13 reference sources

Information updated Nov 10, 2026

How we review
Uber logo

Uber Review

Global ride-hailing app that also covers delivery, hotels and car rental

7.1/10

By · Updated

  • iOS
  • Android
  • Web
Freemium · $9.99/mo
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Decide at a glance

Our verdict

Uber suits travellers who want one familiar ride-hailing app abroad, with many ride types, an upfront price and advance booking. The trade-offs: app-store scores are very high, yet Trustpilot sits at 1.9/5 with recurring complaints about fares and support, and the FTC sued in April 2025 over how Uber One sign-ups and cancellations work.

Best for: Travellers and business visitors in countries where Uber operates who want one familiar account

Skip it if: Anyone in a market Uber has left, such as the Southeast Asian countries moved to Grab in 2018

Pros

  • Many ride types in one app: UberX, Electric, UberXL, Comfort, Black, taxi, two-wheelers
  • Upfront price and ETA before booking; Uber Reserve for advance bookings
  • Very high app scores: 4.9/5 on the US App Store, 4.7/5 on Google Play

Cons

  • Trustpilot shows 1.9/5 across 39,534 reviews, with complaints about fares and support
  • The FTC sued Uber in April 2025 over Uber One enrolment and cancellation practices
All pros and cons · Who is it for?

Pros

  • The privacy notice states concrete retention periods per data type

Cons

  • Collects many data types, including location, ID images and biometric data from identity checks

Best for

  • People who want to reserve a ride in advance or choose a vehicle type (electric, large, pet-friendly)

Skip it if

  • Users who are wary of broad location and identity data collection

Experience & key features

What is Uber?

Uber is a ride-hailing app from Uber Technologies, Inc. in the US. Its About page describes a mission to reimagine how the world moves, covering rides, food delivery, flights and hotels, freight and business travel. According to Wikipedia, a beta launched in May 2010 and the public launch followed in San Francisco in 2011. The App Store and Google Play descriptions also mention car rental, advance reservations and Uber Eats inside the same app.

Key features

After you enter a destination, the app shows a price and an estimated arrival time. Ride types include UberX (up to 4 passengers), UberXL for groups up to 6, Electric, Comfort, Uber Pet, Black, taxis in select cities and two-wheelers. There are also UberX Share, group rides and in-trip fare splitting. On safety, Uber's page lists 911 calling in the app, RideCheck to detect unusual off-course trips or possible crashes, 24/7 safety support, and phone and address masking between rider and driver.

Pricing and Uber One

The app is free and you pay per trip; the UberX page publishes no per-mile or per-minute rates. Uber One costs $9.99/month, includes a 4-week free trial for eligible first-time members, and returns 5% in credits on rides. Note that credits expire after 60 days and fees and taxes do not count toward credits. In April 2025 the FTC sued Uber, alleging that advertised savings ignored the membership cost and that cancelling took up to 23 screens and 32 actions. These are allegations; the case is for the court to decide.

More analysis

Who it suits, and alternatives

Uber fits best when you travel abroad to a city it serves and want a single app. For Southeast Asia, Uber sold its regional business to Grab in 2018 (Indonesia, Malaysia, Singapore, the Philippines and Myanmar per Al Jazeera), so Grab, Be or Xanh SM are closer to day-to-day needs there. Check that Uber operates in your destination, because services and ride classes vary by location.

Screenshots

Uber app screenshot from the App Store listing (1)
Uber app screenshot from the App Store listing (1)
Uber app screenshot from the App Store listing (2)
Uber app screenshot from the App Store listing (2)
Uber app screenshot from the App Store listing (3)
Uber app screenshot from the App Store listing (3)

Plans & pricing

Prices last verified Nov 10, 2026

Uber (app miễn phí / free app)

Free

The app is free to download and use; you pay per ride or order. The UberX page publishes no per-mile or per-minute rates; the price appears in the app once you enter a destination. The fare is charged automatically to the saved payment method when the trip ends.

Uber One

$9.99/mo

Membership at $9.99/month (the Uber One page lists no annual price). Official benefits: 5% back in Uber One credits on rides, $0 delivery fee on eligible orders, up to 10% off delivery and pickup orders, 10% credits on hotel and car-rental bookings. Credits expire 60 days after being added; benefits apply only where Uber operates and to services marked with the Uber One icon.

Free plan limits
No paid plan is required. The Uber One page text says 5% back on rides while the Google Play description says 6%; check the in-app figure for the current rate.
Free trial
28-day free trial · no credit card
Cancellation & refunds

Uber One fees are non-refundable once a billing cycle starts, except where the law requires. The plan auto-renews; cancel in the app via Uber One > Manage Membership > End Membership. If you cancel less than 24 hours before renewal and a charge still appears, it is refunded automatically. Uber One credits tied to the membership can be revoked when it ends. Individual ride fares follow the terms of that trip.

Privacy

The privacy notice for riders (last updated 22 October 2026) says Uber collects account details, location (precise location only if you allow it), trip details, device data, search history, and messages with drivers and support. Identity verification can use ID images and selfies, and the notice says facial verification generates biometric data; autonomous vehicles may record video and audio in the cabin. Uber shares data with drivers, service providers, affiliates and ad intermediaries (identifiers, hashed email, approximate location). Retention is stated concretely: trip and location data up to 7 years, ID images 1 year, selfies 3 years; after an account deletion request Uber generally deletes data within 90 days. Users can download data, edit details, request deletion and turn off personalised ads. The App Store privacy label lists many data types used to track you and linked to you.

Official pricing page

Uber alternatives

Grab logo7.3/10

Grab

Southeast Asia's superapp for rides, food, groceries and payments

Freemium
Xanh SM logo6.9/10

Xanh SM

Electric taxi, e-bike rides and delivery from GSM, now branded Green SM

Free
All alternatives

Frequently asked questions

Is Uber free?

The app is free to download and use, and you pay per ride or order. Uber One is an optional membership at $9.99/month per the official page.

Can I book an Uber in advance?

Yes. The app description says you can reserve rides in advance (Uber Reserve). Reserve prices are estimates and include a reservation fee that varies by pickup location and day and time.

How do I cancel Uber One?

Per the Uber One page, open the app and go to Uber One > Manage Membership > End Membership. The plan auto-renews and fees are non-refundable once a cycle begins, except where the law requires.

How long does Uber keep my data?

The privacy notice says trip and location data is kept for the life of the account or 7 years, whichever is sooner. ID images are kept 1 year and selfies 3 years. After an account deletion request Uber generally deletes data within 90 days, except data kept for safety, fraud prevention or legal reasons.

Review evidence & sources13

Scores

Ease of use
8.5
Why this score

Booking is straightforward: enter a destination, see price and ETA, pay automatically at the end. A 4.9/5 App Store score over 17 million ratings points to a well-received app experience.

Features
8.5
Why this score

Broad scope: many ride classes, shared rides, split fare, reservations, car rental, hotels and delivery. Small deduction because availability varies by city.

Value for money
6.5
Why this score

The app is free and Uber One at $9.99/month returns credits, but credits expire after 60 days and fees and taxes do not earn credits. Trustpilot reviewers complain about fares and extra charges, and the FTC alleges Uber advertised Uber One savings without counting the membership cost.

Performance
8.0
Why this score

Google Play shows 4.7/5 over 20.4 million reviews and the app is updated constantly (latest App Store build dated 9 November 2026). No independent data on pickup-time accuracy, so no higher score.

Support
5.5
Why this score

Uber lists 24/7 safety support and in-app 911 calling, but Trustpilot's review summary cites many users struggling to reach support over billing problems. The FTC also alleges some users were sent to support with no working contact method.

Privacy & security
5.5
Why this score

Pluses: a detailed notice with concrete retention periods, plus data download, deletion and personalised-ad opt-out. Minuses: broad collection (location, ID, selfies, biometric data from facial checks), sharing with ad intermediaries, and an App Store label listing many data types used for tracking; the Netherlands fined Uber 290 million euros in 2024 over driver-data transfers to the US (per Wikipedia).

What users say

Sources

Specs & compatibility
Developer
Uber Technologies, Inc.
Headquarters
United States
Launched
2010
Category
Travel

Capabilities

  • Mobile app
  • Integrations

Platforms

  • iOS
  • Android
  • Web

Interface languages

  • English
  • Vietnamese
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Russian
  • Thai
  • Indonesian

Integrations

  • Uber Eats
  • Uber for Business
  • Uber Reserve
  • Car rental

Support

  • Live chat
  • Help center

Change history

  1. Update.Uber reported Q3 2026 results: gross bookings of $59.8 billion (up 20%) and 215 million monthly active platform consumers.
  2. Update.The FTC sued Uber in the Northern District of California, alleging deceptive Uber One billing and cancellation practices.
  3. Company.Uber went public on the NYSE (ticker UBER).
Full change history (7)
  1. Company.Uber agreed to sell its Southeast Asia ride-hailing and food-delivery businesses to Grab in exchange for a 27.5% stake in Grab.
  2. Feature.Launched UberPool (shared rides) in the Bay Area and the Uber Eats food-delivery service.
  3. Feature.Uber introduced UberX.
  4. Launch.Uber (then UberCab) launched in beta; the public launch in San Francisco followed in 2011 and the company was renamed Uber.
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