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Source-backed analysis13

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

13 reference sources

Information updated Nov 10, 2026

How we review
Vietjet Air logo

Vietjet Air Review

Vietnam's big low-cost carrier: low base fares, many paid add-ons

Editorial Team5.8/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
Free · Free
Visit Vietjet Air
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Decide at a glance

Our verdict

Vietjet suits light travellers who price every extra and want a low base fare on a wide network (104 aircraft in service per Wikipedia, July 2026). The trade-offs are a 1.3/5 Trustpilot score and a 3.5/5 app rating on the Vietnam App Store and Google Play, with complaints about extra fees, delays and staff attitude.

Best for: Travellers with carry-on only who choose by base fare

Skip it if: Anyone who wants an all-in price up front with no add-on fees

Pros

  • The official fees page publishes baggage, change and payment fees openly
  • The data policy sets a retention period for each data type, for example check-in biometrics are kept at most 30 days after the last flight
  • Large network with 104 aircraft in service and 368 on order (Wikipedia, July 2026)

Cons

  • Trustpilot 1.3/5 (1,526 reviews), with many complaints about surprise airport fees, staff behaviour and delays (individual accounts; the profile is unclaimed and the airline does not reply)
  • Middling app scores: 3.5/5 on the Vietnam App Store and Google Play, 1.8/5 on the US App Store
All pros and cons · Who is it for?

Pros

  • Several fare classes (Eco, Deluxe, SkyBoss, Business) and in-app purchase of baggage, meals and seats

Cons

  • A 100,000 VND payment fee per passenger per sector and sizeable change fees push the final price above the headline fare

Best for

  • People flying domestic and regional routes the airline serves

Skip it if

  • Travellers on tight schedules who cannot tolerate delays or changes

Problems it solves

Experience & key features

What Vietjet Air is

Vietjet Air is run by Vietjet Aviation Joint Stock Company, approved on 30 November 2007 as Vietnam's first privately owned airline. Its first commercial flight left Ho Chi Minh City for Hanoi on 25 December 2011.

What the app does

According to its App Store description, the app supports Face ID or social login, flight search and booking, managing bookings, buying baggage, meals, seats and priority check-in, joining the SkyClub programme and receiving promotions. A Vietnam News article dated 4 July 2019 reports a new version of the app launching that day, with payment through partner banks and fare notifications.

Fares and fees

The official fees page (excluding VAT, which is 8% on domestic flights) shows the base fare is only part of the cost. The payment fee is 100,000 VND per passenger per sector. Domestic checked baggage bought in advance (price table from 10 February 2025) costs 200,000 VND for 20 kg and 300,000 VND for 30 kg within 24 hours of booking, rising to 250,000 and 360,000 VND after that; buying at the airport within 3 hours of departure costs 40,000 VND per kg. A domestic flight change is 350,000 VND per passenger per sector and a Europe change 3,000,000 VND, excluding fare difference. These are the charges many Trustpilot reviewers describe as surprises.

More analysis

User ratings and alternatives

User ratings are modest. Trustpilot shows 1.3/5 across 1,526 reviews (the profile is unclaimed), the Vietnam App Store and Google Play both 3.5/5 (5,121 and 7,382 ratings), and the US App Store 1.8/5 across 158. Operationally, the April 2025 ground-handling handover at Tan Son Nhat caused widespread delays; the airline apologised and issued vouchers. For comparison, Vietnam Airlines and Bamboo Airways are other carriers in the AppDuo catalogue, while Traveloka and Agoda are third-party booking channels.

Screenshots

Home screen: round-trip or one-way flight search, buttons for baggage, seats and SkyPoint redemption, and sample fares from Hanoi and Ho Chi Minh City
Home screen: round-trip or one-way flight search, buttons for baggage, seats and SkyPoint redemption, and sample fares from Hanoi and Ho Chi Minh City
Choosing a Ho Chi Minh City to Hanoi flight: departure and arrival times, flight duration, fare and seats left
Choosing a Ho Chi Minh City to Hanoi flight: departure and arrival times, flight duration, fare and seats left

Plans & pricing

Prices last verified Nov 10, 2026

Đặt vé / Booking

Personal

Free

The app and website are free to use; you pay only for the ticket and add-ons. Per the official fees and charges page (excluding VAT): a 100,000 VND convenience charge per passenger per sector on domestic and international flights (235,000 VND on Australia and Kazakhstan routes); domestic checked baggage bought in advance (price table from 10 February 2025) costs 200,000 VND for 20 kg to 550,000 VND for 50 kg within 24 hours of booking; a domestic flight change costs 350,000 VND per passenger per sector, excluding any fare difference.

Free plan limits
Fares vary by flight and fare class. Per the fare rules page, Eco includes 7 kg of carry-on baggage; checked baggage, meals, seat selection and flight changes cost extra.
Free trial
No free trial
Cancellation & refunds

Refund, cancellation and change rules depend on fare class and route. Per the official fees page, flight changes cost from 350,000 VND (domestic) to 3,000,000 VND (Europe) per passenger per sector, excluding fare difference; name changes apply only to original Business and Skyboss tickets, at 350,000 VND domestic. Check the fare conditions shown at booking.

Privacy

The Personal Data Protection Policy (effective 18 April 2026) says Vietjet may process sensitive data such as portrait images, selfie videos, facial-recognition data, fingerprints, VNeID and eKYC data; biometric data for online check-in is used with your consent and kept for at most 30 days after the last flight. Vietjet shares data with subsidiaries and affiliates in Vietnam and abroad, partner airlines, ground handlers, cloud and data-analytics providers, travel, finance and insurance partners, and authorities such as customs and immigration; data may be transferred abroad. The policy sets specific retention periods: booking and payment data 5 years, complaint data 3 years, persistent cookies up to 13 months, marketing data until consent is withdrawn plus 30 days. Marketing is sent only with consent. Rights requests go to [email protected], and there is an EU GDPR representative (Bird & Bird). On the App Store the developer declares that usage data is used for tracking.

Official pricing page

Vietjet Air alternatives

Skyscanner logo7.3/10

Skyscanner

Flight, hotel and car hire price comparison across 1,200+ partners

Free
Agoda logo7.2/10

Agoda

Hotels, flights and activities booking, strong in Asia, owned by Booking Holdings

Free
All alternatives

Frequently asked questions

What fees does Vietjet charge on top of the fare?

Per the official fees page (excluding VAT): a 100,000 VND payment fee per passenger per sector (235,000 VND on Australia and Kazakhstan routes), checked baggage, baggage bought at the airport (40,000 VND per kg domestic) and change fees. Exact amounts depend on route and purchase timing, so check the full table before booking.

Does the Eco fare include checked baggage?

No. The official fare rules page lists only 7 kg of carry-on for Eco. Checked baggage is sold separately per the fee table. Allowances in other fare classes vary by route, so check the fare conditions at booking.

Can I change the name on a ticket?

Per the official fees page, only original Business and Skyboss tickets (including Business upgraded from Skyboss) can be renamed; Eco and Deluxe tickets cannot. The domestic name-change fee is 350,000 VND per passenger per sector.

What are the Vietjet app's ratings?

Vietnam App Store 3.5/5 (5,121 ratings), Google Play Vietnam 3.5/5 (7,382 ratings), US App Store 1.8/5 (158 ratings).

Review evidence & sources13

Scores

Ease of use
6.0
Why this score

Face ID login, booking and add-ons in one place, rated 3.5/5 on the Vietnam App Store and Google Play. Points lost because Trustpilot reviewers call booking hard to use, especially name fields and redeeming points, and the US App Store score is 1.8/5.

Features
6.5
Why this score

Per its description, the app covers booking, managing bookings, baggage, meals, seats, priority check-in and the SkyClub programme. As a single-airline app it does not compare fares across carriers like agency apps.

Value for money
6.0
Why this score

A low base fare is the point of the low-cost model, but the 100,000 VND payment fee, checked baggage and change fees add up, and Trustpilot repeatedly cites surprise charges.

Performance
5.0
Why this score

In April 2025, after Vietjet took over ground handling at Tan Son Nhat, many flights were delayed and the aviation authority told it to deploy sufficient staff and equipment. Trustpilot also shows frequent complaints about delays and schedule changes. Per Wikipedia, none of its incidents has been fatal.

Support
5.0
Why this score

Trustpilot reviewers describe slow responses and unclear refunds, and the airline has not replied to any review there. On the plus side, there is a 1900 1886 hotline, and the airline issued e-vouchers of 500,000 VND (domestic) and 1,000,000 VND (international) to passengers delayed two hours or more on 20 and 21 April 2025.

Privacy & security
6.5
Why this score

A recent policy (effective 18 April 2026) with a concrete retention table, a DPO, an EU representative and consent-based marketing. Points lost for biometric and eKYC processing, a very broad list of data recipients, cross-border transfers and an App Store label listing usage data for tracking.

What users say

Sources

Specs & compatibility
Developer
Vietjet Aviation Joint Stock Company
Headquarters
Vietnam
Launched
2011
Category
Travel

Capabilities

  • Mobile app

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • Vietnamese
  • English
  • Japanese
  • Chinese
  • Korean
  • Russian
  • Thai

Support

  • Email
  • Phone
  • Help center

Change history

  1. Company.Vietjet took over all ground handling at Tan Son Nhat from SAGS; many flights were delayed on 20 and 21 April, and the airline issued e-vouchers of 500,000 VND (domestic) and 1,000,000 VND (international) for delays of two hours or more.
  2. Price.The advance-purchase checked-baggage price column applies from this date, per the official fees page.
  3. Company.Finalised a US$7.4 billion (list price) deal for 20 A330-900 aircraft, its first widebody order.
Full change history (8)
  1. Feature.Launched a new app version with partner-bank payments, fare notifications and in-app Sky Club sign-up.
  2. Company.Listed on the Ho Chi Minh City Stock Exchange (HOSE); it had traded on Hanoi's UPCoM since 2014.
  3. Feature.First international flight, Ho Chi Minh City to Bangkok.
  4. Launch.First commercial flight, from Ho Chi Minh City to Hanoi.
  5. Company.The Ministry of Finance approved Vietjet, Vietnam's first privately owned airline.
About the author

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