Thế Giới Di Động Review

Per the warranty policy page (updated 11 October 2024), main products such as phones, laptops and tablets carry a 12-month committed warranty. A like-for-like exchange is free in month one; from month 2 to month 12 the fee rises by 10% of the invoice value each month. A refund costs 20% of the invoice value in month one, then a further 10% per month. The device must keep its original shape with no scratches on the body or screen. Hydrus-brand cables, adapters and power banks have no warranty and can only be returned within 7 days for technical faults; other brands' chargers, cables and power banks get committed warranty or a refund but no immediate exchange. Since 15 December 2024, watches cannot be returned for a refund.

The personal data policy published on thegioididong.com is issued by Điện Máy Xanh Investment JSC (issue date 1 Sept 2026, code ĐMX-BVDLCN-CNS02). It separates basic data (identity, contact, device, cookies, IP address), sensitive data collected only when needed (biometrics for biometric login, location during delivery, financial details for instalment buying) and data generated by transactions. Advertising, surveys and behavioural analysis need separate consent, and declining does not affect buying. Data may go to delivery, warranty, instalment and insurance partners, group companies and state authorities when the law requires; the company says it does not sell personal data. For partners storing data outside Vietnam, the policy says the company meets declaration and impact-assessment duties but names no countries. Accounting data is kept for 10 years and transaction history for 5. Users have eight rights, including access, correction, deletion, restriction and portability; requests go to [email protected] or hotline 1900 232 461. The App Store privacy label for the Quà Tặng VIP app (self-declared by the developer) says usage data is used to track users, and that name, phone number and precise location are linked to the account.