Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 10, 2026
How we review
FPT Shop Review
FPT Retail's chain for phones, laptops and appliances
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
FPT Shop suits buyers who want genuine tech products, 0% instalment options and physical stores for warranty and returns. Things to weigh are depreciation fees for change-of-mind returns, many items that cannot be returned, and a data policy allowing retention of up to 10 years.
Best for: Buyers of phones, laptops and tablets who want a nearby store for warranty and returns
Skip it if: People who want free change-of-mind returns
Pros
- A network of 623 stores at the end of 2025 (per The Investor, 30 Jan 2026)
- Manufacturer defects in the first 30 days get a one-for-one exchange with 0% depreciation (new electronics)
- Many payment options: Visa, Mastercard, JCB, VNPAY, ZaloPay, MoMo, Apple Pay, Samsung Pay, Google Pay, Kredivo
Cons
- Change-of-mind returns cost 30% in month one plus 5% per later month; home appliances and small accessories are mostly not returnable
- Personal data may be kept up to 10 years after the last transaction and shared with FPT Group companies and Long Châu
All pros and cons · Who is it for?
Pros
- Return, warranty and personal-data policies are public and dated
Cons
- The app has few ratings and middling scores: 4.3/5 on the App Store (863 ratings) and 3.8/5 on Google Play (801 ratings)
Best for
- Shoppers who need instalments through partner wallets, cards or finance companies
Skip it if
- Anyone who wants a multi-seller marketplace for price comparison across shops
Problems it solves
Experience & key features
What it is
FPT Shop is the tech retail chain of FPT Digital Retail Joint Stock Company (FPT Retail, ticker FRT). According to a Vietstock company profile, FPT Retail was founded in 2007 with the [IN]Store chain, which was renamed FPT Shop in 2008. The homepage lists phones, laptops, tablets, appliances, household goods, accessories, SIM cards, software and used devices, across a network of FPT Shop stores, electronics centres, F.Studio and Garmin Brand Stores.
Scale and business
According to The Investor (30 Jan 2026), the FPT Shop chain had 623 stores at the end of 2025, revenue of VND 16,809 billion (up 11%) and returned to profit. FPT Retail overall had 3,263 stores and consolidated revenue of VND 51,083 billion, most of it from the Long Châu pharmacy chain rather than FPT Shop.
Payment, returns and warranty
Many products carry a 0% instalment label and offers from VNPAY, ZaloPay, Kredivo, Home Credit and others. The return policy effective 1 July 2024 varies by category: new electronics with manufacturer defects get a one-for-one exchange within 30 days, while change-of-mind returns incur depreciation fees. Warranty follows the manufacturer's policy with the period shown on each product page, and customers must back up data and remove device locks before service.
More analysis
Who it is for
The chain suits buyers of genuine tech who value physical stores. Unlike multi-seller marketplaces such as Shopee or Lazada, there is a single seller, so it is clear who handles warranty. If price is the priority, compare with Thế Giới Di Động, CellphoneS or Hoàng Hà Mobile before buying.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Người mua / Buyer
PersonalFree
The website and app are free to use; buyers pay the product price. The homepage shows 0% instalment labels on many products and lists payment-partner offers (VNPAY, ZaloPay, Kredivo, Home Credit and others). Conditions for each offer are on its promotion page.
- Free plan limits
- No membership fee. Loyalty and payment offers carry their own conditions.
- Free trial
- No free trial
Cancellation & refunds
Per the return policy effective 1 July 2024: for new electronics, manufacturer defects in the first 30 days get a one-for-one exchange with 0% depreciation; days 31 to 365 go to the manufacturer's warranty. Change-of-mind returns (within 365 days of the invoice date) carry a 30% depreciation fee in the first month plus 5% per later month, with possible extra fees for scratches or a missing box or accessories. Home appliances and small accessories are mostly not returnable for change of mind. Refunds follow a separate payment policy. The conditions table has an ambiguous row, so confirm with the store before returning.
Privacy
The personal-data policy (effective 1 January 2026) lists identity data (name, date of birth, address, phone number, ID number), sensitive data (location, ID card images), technical data and marketing data. FPT Retail says it may share data with FPT Group companies, Long Châu, contractors, partners and authorities when legally required, and tries to de-identify data before sharing. Data is kept up to 10 years after the last transaction unless a shorter period is stated. Users have rights to withdraw consent, object, restrict processing, access, correct, delete and obtain a copy, but requests must be made in writing. Data may be shared with related parties inside or outside Vietnam.
FPT Shop alternatives
7.1/10Điện Máy Xanh
Large Vietnamese appliance chain: home delivery, installation, warranty, instalments
7.0/10Thế Giới Di Động
Major Vietnamese phone and laptop retail chain with over 1,000 stores
Frequently asked questions
Does FPT Shop accept returns?
Yes, depending on category. Under the policy from 1 July 2024, new electronics with manufacturer defects get a one-for-one exchange within 30 days; change-of-mind returns cost 30% in month one and 5% per later month. Home appliances and small accessories are generally not returnable for change of mind.
How does FPT Shop handle warranty?
Items are warrantied under the manufacturer's policy from the invoice date; the period is on each product page. FPT Shop coordinates sending to the manufacturer's service centre and covers shipping for warranty.
Does FPT Shop offer instalments?
The homepage shows 0% instalment labels on many products and lists partners such as Home Credit, Kredivo, Home PayLater and VNPAY. Conditions vary per programme.
Who owns FPT Shop?
FPT Digital Retail Joint Stock Company (FPT Retail, FRT), listed on HOSE since 26 April 2018 according to Vietstock.
Review evidence & sources8
Scores
- Ease of use
- 7.0
- Features
- 7.4
- Value for money
- 7.0
- Performance
- 6.8
- Support
- 7.5
- Privacy & security
- 6.2
Why this score
The website organises goods clearly and has a warranty lookup. The app scores 4.3/5 on the App Store (863 ratings) but 3.8/5 on Google Play (801 ratings). Its description combines FPT SIM management with shopping, so it is hard to compare with pure retail apps. The interface is Vietnamese-only.
Why this score
Sells phones, laptops, appliances, accessories, SIM cards, software and used devices with many instalment options. One seller only, no multi-vendor marketplace.
Why this score
The homepage shows 0% instalments and payment-partner offers, but there is no independent price comparison with rivals. The change-of-mind fee is steep in the first month.
Why this score
No independent data on website or app speed and stability. The 3.8/5 Google Play score trails the App Store, suggesting a less consistent experience on Android.
Why this score
Toll-free hotlines 1800 6601 and 1800 6616, email, and stores for in-person warranty and returns; free warranty shipping, including for items bought elsewhere, per the warranty page. A complaint-handling process has its own page.
Why this score
The policy lists user rights and an effective date, but it collects ID numbers and location, retains data up to 10 years, shares within the FPT and Long Châu ecosystem, and requires written requests to exercise rights.
What users say
- App Store (Vietnam)4.3/5 · 863
- Google Play3.8/5 · 801
Sources
- Vendor-providedFPT Shop homepageNov 10, 2026
- Vendor-providedFPT Shop return policy (effective 2024-07-01)Nov 10, 2026
- Vendor-providedFPT Shop warranty policyNov 10, 2026
- Vendor-providedFPT Shop personal data policy (effective 2026-01-01)Nov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- pressThe Investor: FPT Retail breaks out in 2025 (2026-01-30)Nov 10, 2026
- Community-reportedVietstock: FRT company profileNov 10, 2026
Specs & compatibility
- Developer
- Công ty Cổ phần Bán lẻ Kỹ thuật số FPT (FPT Retail)
- Headquarters
- Vietnam
- Launched
- 2008
- Category
- Shopping
Capabilities
- Mobile app
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
Integrations
- VNPAY
- ZaloPay
- MoMo
- Kredivo
- Home Credit
- Apple Pay
- Samsung Pay
- Google Pay
Support
- Phone
- Help center
Change history
- Company.The Investor reports FPT Shop ended 2025 with 623 stores and VND 16,809 billion revenue, and returned to profit.
- Update.The current personal-data collection and processing policy takes effect.
- Update.The current return and warranty policies take effect.
Full change history (6)
- Company.FRT shares begin trading on HOSE.
- Update.The [IN]Store chain is renamed FPT Shop.
- Company.FPT Retail is founded with the [IN]Store chain.
About the author
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