Điện Máy Xanh Review

Per the warranty policy page (updated 1 Sept 2023), main products carry a 12-month committed warranty: repair within 15 days and no repeat repair within 30 days. A like-for-like exchange is free in month one; from month 2 to month 12 the fee rises by 10% of the invoice value each month. A refund costs 20% of the invoice value in month one, then 10% more per month. Display units of electronics, cooling, water purifiers and appliances bought from 14 Oct 2024 get a full refund within the first 7 days for manufacturer defects. For electric household goods, installed appliances, utility accessories and watches, returns need an OTP sent to the phone number registered for warranty.

The customer personal data policy is issued by Điện Máy Xanh Investment JSC (issue date 1 Sept 2026, code ĐMX-BVDLCN-CNS02). Basic data covers identity, contact details, images, device information, cookies and IP address. Sensitive data is collected only when needed: biometrics for biometric login, location during delivery and order tracking, financial details for instalment buying. Advertising, surveys and behavioural analysis need separate consent, and declining does not affect buying. Data may go to delivery, warranty, instalment and insurance partners, group companies and state authorities when the law requires; the company says it does not sell personal data. For partners storing data outside Vietnam the policy names no countries. Accounting data is kept for 10 years and transaction history for 5. Users have eight rights, including access, correction, deletion, restriction and portability, exercised via [email protected] or hotline 1900 232 461. The App Store privacy label for the Quà Tặng VIP app (self-declared by the developer) says usage data is used to track users and precise location is linked to the account.