Source-backed analysis10
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
10 reference sourcesInformation updated Nov 10, 2026
How we review
Medpro Review
Book visits and queue numbers at partner hospitals; rated about 3/5 on app stores
By AppDuo Editorial Team · Updated
- iOS
- Android
- Web
On this page
Decide at a glance
Our verdict
Medpro suits people who want to reserve a queue number and pay online at partner hospitals and clinics instead of arriving early to queue. The trade-offs are an unpublished service fee and many Google Play reviews saying they still waited long on arrival despite an app-issued number.
Best for: Patients visiting large partner hospitals who want to book a slot in advance
Skip it if: Emergencies; the official page advises going to the nearest facility for severe symptoms
Pros
- Booking, queue number, online payment and e-visit slip in one app
- The homepage cites 500+ facilities and 2,500+ doctors
- Also offers video consultation, lab tests, vaccination and home care
Cons
- 3.1/5 on the App Store and 3.2/5 on Google Play
- A service fee applies and its amount is not published on the pages read
All pros and cons · Who is it for?
Pros
- Payment by bank transfer, MoMo and VNPAY QR
Cons
- Scale figures are inconsistent: 100+, 300+ or 500+ facilities depending on the page
- The privacy policy allows sharing data with partners inside and outside Vietnam
Best for
- Families who want to manage patient profiles in one app
Skip it if
- Users who want the exact total cost up front, as the service fee is not stated on the pages read
Problems it solves
Experience & key features
What Medpro is
Medpro is a booking platform from PKH Application Joint Stock Company with iOS, Android and web apps. The iOS app has been on the App Store since 6 September 2020. Its homepage describes the service as quick booking, online queue numbers and remote health consultation.
How booking works
According to Medpro's guide, you choose a facility, visit type, specialty, doctor, service, date and time, create a patient profile (optionally scanning a health insurance or ID card), pay and receive an electronic visit slip. Beyond in-person visits, the app offers video consultation, lab tests, vaccination, home care and health check packages.
Costs
The app is free to download. You pay a service fee each time a booking succeeds, while examination fees depend on the facility; video consultations range from 149,000 VND to 1,100,000 VND depending on the doctor. The pages read do not publish the service fee, so check the amount in the app before confirming. Medpro ran a cashback program of up to 5% until 31 December 2025, which has now ended.
More analysis
User feedback
Ratings are 3.1/5 on the Vietnam App Store and 3.2/5 on Google Play. Some recent Google Play comments say they still waited long at the hospital despite an app-booked number, and one says they had to take a new number on site. These are individual opinions; results depend on how each facility handles app bookings.
Versus alternatives
BookingCare, YouMed and MyVinmec also offer appointment booking, each with its own facility network. The sources read are not enough to compare quality, so the practical question is which platform lists the facility you need and what its service fee is.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Miễn phí tải app
PersonalFree
The app and website are free. According to a guide on medpro.vn, a service fee ("phí tiện ích") is charged each time a booking succeeds; the guide does not state the amount. Examination fees are set by each facility. The homepage lists video consultation prices from 149,000 VND to 1,100,000 VND depending on the doctor.
- Free plan limits
- There is no subscription plan; costs are the facility's fees plus the service fee when booking through Medpro.
- Free trial
- No free trial
Cancellation & refunds
A guide on medpro.vn says you can cancel a booking if plans change and the fee is refunded under applicable rules, without giving a timeframe. The cashback program of up to 5% (27 September 2024 to 31 December 2025) has ended according to its terms page.
Privacy
Medpro's privacy policy (dated 30 July 2026) says it collects account details, patient profiles, health insurance or ID card scans, booking data, transactions, test results, prescriptions, chat and video consultation content, and location if you allow it. Remote consultation video is kept for up to 30 days and chat content is stored for review. Data may be shared with partners, affiliates and service providers, inside or outside Vietnam, and with state authorities on lawful request. You can request access, correction and deletion and withdraw consent by email, but the policy lists two different email addresses for this. The Google Play data safety section, by contrast, says no data is shared with third parties; data is encrypted in transit and deletion can be requested.
Medpro alternatives
Frequently asked questions
Does Medpro cost anything?
The app is free to download. A successful booking carries a service fee whose amount is not stated on the pages read; exam fees depend on the facility.
What does Medpro offer besides booking?
Video consultation with doctors, lab test and vaccination booking, home sample collection, health check packages and result lookup.
Do I get a refund if I cancel?
Medpro says the fee is refunded under its rules when you cancel, but the pages read give no detail. Call 1900 2115 for specifics.
How long is consultation video stored?
Per the privacy policy, video is kept up to 30 days then deleted; chat content is stored for review.
Review evidence & sources10
Scores
- Ease of use
- 6.5
- Features
- 7.5
- Value for money
- 6.0
- Performance
- 6.0
- Support
- 6.5
- Privacy & security
- 5.5
Why this score
The booking flow has several steps but is guided; store ratings near 3/5 suggest an uneven experience; the interface is Vietnamese-only.
Why this score
Time-slot booking, video consultation, lab tests, vaccination, home care and result lookup.
Why this score
The app is free but has an unpublished service fee; some reviewers say they paid and still waited.
Why this score
Google Play 3.2/5 from about 1,290 reviews; some say app queue numbers did not shorten waits. iOS version 1.6.42 (5 October 2026) lists only bug fixes.
Why this score
Hotline 1900 2115, Zalo, Messenger and [email protected] exist; the website FAQ page still says it is being updated.
Why this score
The policy lists collected data and a 30-day video retention, but allows sharing with overseas partners, lists two different contact emails and does not match the Google Play declaration.
What users say
- App Store (Vietnam)3.1/5 · 1,472
- Google Play3.2/5 · 1,290
Sources
- Vendor-providedMedpro homepageNov 10, 2026
- Vendor-providedMedpro - review and booking guideNov 10, 2026
- Vendor-providedMedpro privacy policyNov 10, 2026
- Vendor-providedMedpro cashback termsNov 10, 2026
- Vendor-providedMedpro - video consultation guideNov 10, 2026
- Vendor-providedMedpro news - Tuổi Trẻ mention and Cần Thơ partnershipNov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- pressĐiện máy xanh - Medpro là gìNov 10, 2026
- Vendor-providedMedpro FAQ pageNov 10, 2026
Specs & compatibility
- Developer
- Công ty Cổ phần Ứng dụng PKH
- Headquarters
- Vietnam
- Launched
- 2020
- Category
- Health
Capabilities
- Mobile app
Platforms
- iOS
- Android
- Web
Interface languages
- Vietnamese
Integrations
- MoMo
- VNPAY QR
- Zalo
Support
- Phone
- Live chat
- Help center
Change history
- Update.Medpro updates its privacy policy.
- Company.Partners with the Cần Thơ Department of Health on the Chăm sóc sức khỏe Cần Thơ app.
- Update.Starts a cashback program of up to 5% of service value, running until 31 December 2025.
Full change history (4)
- Launch.The Medpro app appears on the Vietnam App Store.
About the author
Reviews & comments
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