Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 10, 2026
How we review
BookingCare Review
Find doctors and book appointments in Vietnam, with an AI assistant
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
BookingCare suits people in Vietnam who want to find doctors and clinics and book in one place without a booking fee. On the downside, it is only an intermediary that provides no medical care, the interface is Vietnamese-only, and some Google Play reviews report booking errors.
Best for: People in Vietnam who need to find a specialist and book ahead
Skip it if: Emergencies: the terms advise calling 115 or going to the nearest facility
Pros
- No booking fee for patients, per the terms of use
- Website plus iOS and Android apps; rated 4.8/5 on the App Store and 4.7/5 on Google Play
- Remote consultations, mental-health self-assessments and an AI assistant for general health information
Cons
- Provides no medical care and disclaims responsibility for providers' quality and fees
- Vietnamese-only interface
All pros and cons · Who is it for?
Pros
- Clear refund rules for remote consultations; a free re-examination if BookingCare judges the request justified
Cons
- Some Google Play reviews report booking errors; the homepage lists no service prices
- Google Play declares sharing of personal info with third parties; AI assistant chats are used to improve it
Best for
- People who want remote consultations or mental-health self-assessments in the same app
Skip it if
- Anyone who needs an interface in a language other than Vietnamese
Problems it solves
Experience & key features
BookingCare is a health platform run by BookingCare Technology JSC for finding doctors and facilities and booking through its website or app. The homepage groups services into specialist visits, remote consultations, general checkups, tests, mental health, dental care and surgical packages.
The App Store description adds blood sugar tracking, storage for medical history, test results and prescriptions, and articles reviewed by medical experts. In October 2024 VnExpress reported the launch of an AI assistant built on large language models including ChatGPT, Gemini and Claude; BookingCare then cited more than 200 partner hospitals and clinics and over 2,000 specialist doctors. The listing notes that AI answers are for reference only and do not replace a doctor's advice.
On cost, the terms say booking is free for patients and some get discounted medical fees. Fees are charged by each provider and the homepage does not list them. For remote consultations, cancelling more than an hour ahead gets a full refund; later cancellations cost 50%.
BookingCare states that it only provides booking, not medical care, and takes no responsibility for providers' quality or fees. It fits people who need to book doctors and clinics in Vietnam; YouMed, MedPro and MyVinmec are worth comparing.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Đặt lịch khám
PersonalFree
Per the terms of use, booking through BookingCare is free for patients. Consultation, test and medicine costs are charged separately by the provider; the homepage lists no service prices.
- Free plan limits
- The website and app have no paid tier. Patients pay only each provider's medical fees.
- Free trial
- No free trial
Cancellation & refunds
For remote consultations, the terms give a full refund if the doctor declines the case or the patient cancels more than 1 hour ahead; cancelling within the last hour carries a 50% fee. Refunds take 5 to 7 days, excluding Saturdays and Sundays.
Privacy
BookingCare's privacy policy says it collects members' email, phone number, username, password and address in order to contact them and confirm bookings. Data may be shared with contracted partners, with state agencies that request it for investigations, and with the parties involved when BookingCare mediates a dispute. Data is kept until the member asks for deletion, which is handled within 7 working days unless the law or a dispute requires retention. The policy mentions encryption systems without detail and shows no effective date. The Google Play description states that conversations with the AI assistant are used to improve it. The App Store privacy label declares usage and diagnostics data used to track you; Google Play's Data safety section says the app may share personal info and app activity with third parties, encrypts data in transit and lets users request deletion.
BookingCare alternatives
Frequently asked questions
Does booking on BookingCare cost anything?
Per the terms of use, booking is free for patients. You still pay the provider for consultation, tests and medicine.
Can I use BookingCare in an emergency?
No. The terms say to call 115 or go to the nearest facility in an emergency.
Is a remote consultation refundable?
Yes. You get a full refund if the doctor declines or you cancel more than 1 hour ahead; later cancellation costs 50%. Refunds take 5 to 7 days, excluding weekends.
Can the AI assistant replace a doctor?
No. Both the App Store and Google Play listings say AI answers are for reference only and a specialist should be consulted.
Review evidence & sources8
Scores
- Ease of use
- 7.5
- Features
- 7.0
- Value for money
- 8.0
- Performance
- 6.5
- Support
- 7.0
- Privacy & security
- 5.5
Why this score
High ratings on the App Store (4.8/5) and Google Play (4.7/5), with reminders and pre-visit instructions; Vietnamese-only interface.
Why this score
Per the App Store: booking for visits, tests, imaging and remote consultations, blood sugar tracking, storage for medical history, test results and prescriptions, mental-health self-tests and an AI assistant.
Why this score
No booking fee for patients, who pay only the provider's fee; some get discounted medical fees.
Why this score
No independent reliability data. Store ratings are high, but a Google Play review says booking kept failing from morning to afternoon, so the score stays mid-range.
Why this score
Phone and email from 7:30 to 18:00 Monday to Friday and 7:30 to 12:00 on Saturday, plus help before, during and after visits; no live chat found.
Why this score
The policy allows deletion requests (handled within 7 working days) and mentions encryption, but shows no effective date. AI chats are used to improve the assistant, the App Store label declares data used for tracking, and Google Play declares sharing personal info with third parties.
What users say
- App Store (Vietnam)4.8/5 · 992
- Google Play4.7/5 · 571
Sources
- Vendor-providedBookingCare homepageNov 10, 2026
- Vendor-providedTerms of useNov 10, 2026
- Vendor-providedPrivacy policyNov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- storeApple iTunes lookup for the app (release dates, screenshots)Nov 10, 2026
- pressVnExpress (2024-10-01)Nov 10, 2026
- pressFPT Shop article on BookingCareNov 10, 2026
Specs & compatibility
- Developer
- Công ty Cổ phần Công nghệ BookingCare
- Headquarters
- Vietnam
- Launched
- 2018
- Category
- Health
Capabilities
- Mobile app
- AI features
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
Support
- Phone
Change history
- Update.Version 2.6.0 released on the App Store; Google Play shows its latest update on the same day.
- Feature.VnExpress reported BookingCare launching an AI assistant for finding doctors and facilities and booking.
- Launch.The BookingCare app's first release on the Vietnam App Store.
Full change history (4)
- Company.BookingCare Technology JSC received its business registration from the Hanoi Department of Planning and Investment, per the homepage footer.
About the author
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