Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 10, 2026
How we review
Nhà thuốc Long Châu Review
The Long Châu pharmacy chain's app: shop, ask a pharmacist, book vaccinations
By AppDuo Editorial Team · Updated
- iOS
- Android
- Web
On this page
Decide at a glance
Our verdict
The Long Châu app suits people near one of the chain's stores who want to shop, ask a pharmacist and book vaccinations in one place. The trade-offs: the app is heavy, rates only 3.9/5 on Google Play in Vietnam, shares data within the FPT ecosystem, and some of the chain's outlets have been penalised by health authorities.
Best for: People buying medicines, supplements and medical devices from a chain present in many provinces
Skip it if: People who want to limit data sharing, since the policy allows sharing within the FPT ecosystem and use for marketing
Pros
- Wide network: 2,741 pharmacies and 244 vaccination centres at the end of September 2026, per Báo Pháp Luật
- Several jobs in one app: shopping, sending a prescription photo to a pharmacist, booking vaccinations and viewing an e-vaccination record
- The vaccination site lists prices per vaccine and per package and promises stable prices for the whole schedule
Cons
- Only 3.9/5 on Google Play in Vietnam, clearly below its App Store score
- The iOS app is 409 MB, and recent updates added games and promotions
All pros and cons · Who is it for?
Pros
- 4.5/5 on the Vietnam App Store from over 22,900 ratings
Cons
- Per its App Store label, the app uses identifiers to track users; the policy allows data sharing within the FPT ecosystem
- Press has reported penalties at some of the chain's pharmacies and vaccination centres
Best for
- Families who want to book vaccinations and keep an e-vaccination record in the app
Problems it solves
Experience & key features
What it is
Long Châu is FPT Retail's pharmacy chain, with its own app for shopping, advice and vaccination booking. According to Báo Pháp Luật (9 July 2026), the chain had 2,517 stores at the end of Q1 2026 and nearly 20% of national pharmaceutical retail revenue; by the end of September 2026 it had 2,741 pharmacies and 244 vaccination centres. On the App Store the app is called Long Châu - Chuyên gia thuốc, first released on 16 Sept 2021.
Key features
Per the developer's description, users can photograph a prescription or product and send it to a pharmacist for advice, buy supplements, dermocosmetics and medical devices, book vaccinations at the nearest centre and follow an e-vaccination record with reminders. The mother-and-baby section logs a child's height, weight and motor milestones against WHO standards and adds an AI bedtime-story feature. The developer also states that in-app information is for reference only and does not replace medical advice.
Pricing and value
The app is free and the App Store lists no in-app purchases. Costs come only from products and services: the vaccination site lists prices per vaccine (for example Gardasil 9 at 2,965,000 VND per vial, including a 10% management fee), packages by age or group, and a promise to hold prices for the whole schedule. The developer says members get fast delivery with free shipping on orders from 0 VND. This research did not compare medicine prices with other chains.
More analysis
Privacy and caveats
The policy effective 1 Jan 2026 allows sharing with the FPT Group, FRT, partners and state authorities, with retention up to 10 years after the last transaction. Press has also reported penalties: the HCMC Department of Health inspectorate fined one outlet 15 million VND (reported 15 Jan 2023) for not complying with retail-pharmacy practice rules, and the Lâm Đồng health department recorded violations at a vaccination centre in Da Lat (inspected 7 July 2024). These concern specific outlets, not the whole chain.
Versus alternatives
Per Báo Pháp Luật, Pharmacity has over 1,000 pharmacies, a smaller network than Long Châu's, and Long Châu adds vaccination services. For doctor appointments, apps such as Medpro or BookingCare fit that job better. People who want daily body metrics should use a smartwatch companion app.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Free
PersonalFree
A free download with no in-app purchases listed on the App Store. Medicines, products and vaccines are priced per item. The App Store description says members get fast delivery, free shipping on orders from 0 VND and reward points.
- Free plan limits
- Using the app is free; costs arise only when buying products or booking vaccinations.
- Free trial
- No free trial
Cancellation & refunds
This research could not open the returns policy page on the pharmacy website, so no specific terms are given. Buyers should check the returns policy on the website or call the 1800 6928 hotline.
Privacy
Long Châu's personal data policy (effective 1 Jan 2026) lists four kinds of data collected: basic personal data, sensitive data where needed to supply goods or services (with notice), technical data (device, browser, IP address, app usage) and marketing data such as cookies and browsing history. Data may be shared with the FPT Group, FRT, contractors, partners, promotion organisers and state authorities, including recipients abroad. Long Châu may keep data for up to 10 years after the last transaction. Customers can access, correct, delete, restrict or object to processing (including for marketing) and withdraw consent; most of these rights require a written request. The App Store privacy label (self-declared by the developer) says identifiers are used to track users across other companies' apps and websites.
Nhà thuốc Long Châu alternatives
6.9/10BookingCare
Find doctors and book appointments in Vietnam, with an AI assistant
6.8/10Pharmacity
Pharmacy chain app: order medicines, earn points, ask a pharmacist
Frequently asked questions
Does the Long Châu app cost anything?
No. The app is free and the App Store lists no in-app purchases. You only pay for products or services such as vaccines.
Can I book vaccinations in the app?
Yes. The developer's description covers booking at the nearest centre and an e-vaccination record with reminders. Outside the app, you can book on the vaccination website or call 1800 6928 (option 2).
How long is personal data kept?
Under the policy effective 1 Jan 2026: for the period required by law, possibly up to 10 years after the last transaction, or shorter if stated at collection.
How do I contact support?
Call the 1800 6928 hotline (the App Store lists 8:00 to 22:00). Personal-data requests must be made in writing under the policy; option 4 on the hotline can help with questions.
Review evidence & sources8
Scores
- Ease of use
- 7.0
- Features
- 7.5
- Value for money
- 7.0
- Performance
- 6.5
- Support
- 7.0
- Privacy & security
- 5.5
Why this score
Shopping, pharmacist chat, booking and the vaccination record in one app help, and the Vietnam App Store gives it 4.5/5. But Google Play in Vietnam rates it only 3.9/5, and the newly added games and promotions may clutter the interface; the interface is Vietnamese-only.
Why this score
Broad scope: shopping, pharmacist chat, vaccination booking, an e-vaccination record, WHO-standard child growth tracking and loyalty points. It is not a body-metrics tracker, so personal health depth is lower than wearable companion apps.
Why this score
The app is free, the developer cites free shipping for members, and vaccine prices are published. This research did not compare medicine prices with other chains, so the score stays moderate.
Why this score
The iOS app is 409 MB and needs iOS 15.5 or later; version 4.7.7 shipped on 8 Nov 2026. Google Play in Vietnam rates it 3.9/5. With no independent speed data, the score sits below neutral.
Why this score
A 1800 6928 hotline (8:00 to 22:00 per the App Store), pharmacist chat and a dedicated vaccination option. No independent assessment of support quality was found.
Why this score
The policy is clear on customer rights but allows sharing within the FPT ecosystem, transfers abroad, retention up to 10 years and marketing use, and the App Store label shows identifiers used for tracking. For health-related data these are significant drawbacks.
What users say
- App Store (Vietnam)4.5/5 · 22,919
- Google Play (Vietnam)3.9/5 · 21,813
Sources
- Vendor-providedTiêm chủng Long Châu (official site)Nov 10, 2026
- Vendor-providedLong Châu personal data policy (effective 2026-01-01)Nov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listing (Vietnam)Nov 10, 2026
- pressBáo Pháp Luật: Long Châu chiếm 20% thị phần (2026-07-09)Nov 10, 2026
- pressBáo Pháp Luật: FPT Retail doanh thu 9 tháng 2026Nov 10, 2026
- pressThe Investor: Long Chau vaccination centre violations (2024-08-10)Nov 10, 2026
- pressSGGP: Long Châu bị Sở Y tế TP.HCM xử phạt (2023-01-15)Nov 10, 2026
Specs & compatibility
Change history
- Company.At the end of September 2026 the network reached 2,741 pharmacies and 244 vaccination centres; Long Châu's nine-month revenue was 33,408 billion VND.
- Company.At the end of Q1 2026 the chain had 2,517 stores and nearly 20% of national pharmaceutical retail revenue, per Báo Pháp Luật.
- Update.Long Châu's current personal data policy took effect.
Full change history (6)
- Update.The Lâm Đồng health authority recorded violations at a Long Châu vaccination centre in Da Lat (inspected 7 July 2024, reported 10 Aug 2024).
- Update.The HCMC Department of Health inspectorate fined a Long Châu outlet 15 million VND for not complying with retail-pharmacy practice rules.
- Launch.The Long Châu app was released on the Vietnam App Store.
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