Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 10, 2026
How we review
Pharmacity Review
Pharmacy chain app: order medicines, earn points, ask a pharmacist
By AppDuo Editorial Team · Updated
- iOS
- Android
- Web
On this page
Decide at a glance
Our verdict
Pharmacity suits people who already buy medicines, supplements and health products from the chain and want home delivery or in-store pickup. Trade-offs are that prescription drugs cannot be bought online, delivery-fee wording differs between pages, and the privacy policy has no dedicated health-data section.
Best for: Regular buyers of non-prescription drugs, supplements and pharma-cosmetics who want loyalty points
Skip it if: Anyone who needs to buy prescription drugs entirely online
Pros
- A network of 1,118 stores (The Investor, July 2026) with home delivery or in-store pickup
- High Google Play rating (4.7/5) and a solid Vietnam App Store rating (4.3/5)
- P-Thành viên loyalty has three tiers earning 1% to 1.5% of order value
Cons
- Prescription drugs are not sold online; non-prescription drugs only by the box or bottle online
- Free-delivery terms differ between the policy page (all orders) and the App Store (from 300,000 VND)
All pros and cons · Who is it for?
Pros
- Free pharmacist advice and a 1800 6821 hotline (07:00–22:00)
Cons
- The privacy policy has no health-data section and covers interest-based advertising
Best for
- People who want quick pharmacist guidance on symptoms or medicine use
Skip it if
- Users looking for a deep health tracker or telemedicine service
Problems it solves
Experience & key features
What Pharmacity is
Pharmacity is a Ho Chi Minh City-based pharmacy chain whose first business registration was issued on 5 May 2012. Its official about page cites nearly 1,000 GPP-certified pharmacies in 40 provinces; The Investor reported 1,118 stores in July 2026. The app first appeared on the App Store on 3 August 2018 and serves as the chain's online ordering channel.
Key features
Per the App Store description, users can browse and order medicines, supplements, pharma-cosmetics and medical devices, then receive them at home or at the nearest store, with order tracking. The app also offers loyalty points, a store finder, pharmacist calls and health-index tools such as BMI and BMR. The listing says this information is for reference and does not replace a doctor's advice.
Pricing, delivery and points
The app is free; you pay for goods. The delivery policy says delivery is free on all orders while the App Store text says free from 300,000 VND, so confirm at checkout. In P-Thành viên, Gold earns 1%, Diamond 1.1% and Platinum 1.5%; 1 point equals 1 VND, covers at most 50% of an invoice, and expires after 365 days.
More analysis
Business context
The Investor reports the chain had over 1,100 stores in September 2022, fell below 900 by end-2024, and returned to profit in Q4 2025. In May 2026 a $50-80 million investment from LeapFrog Investments was announced. In early June 2026 Long Chau had 2,678 stores, about 2.4 times Pharmacity's network.
Compared with alternatives
Pharmacity fits buyers who want a pharmacy chain with stores nearby. For doctor appointments or consultations, look at apps such as Medpro or YouMed; for a comparable store network, Long Chau is the largest rival by the figures above.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Ứng dụng miễn phí
PersonalFree
The app is free to download and use; you only pay for goods. The delivery-policy page says delivery is free on all orders, with 2-hour express via Ahamove depending on the area. The App Store description instead says free nationwide delivery for orders from 300,000 VND, so check the exact terms at checkout. Prescription drugs are sold only in stores against a valid prescription, not online.
- Free plan limits
- Free to download. Online, non-prescription drugs are sold only by the box or bottle, not as individual tablets, blister strips or sachets.
- Free trial
- No free trial
Cancellation & refunds
Under the delivery policy, customers can ask the courier to open the parcel to check its outer condition, then refuse it or pay and hand it straight back. Pharmacity recommends filming the unboxing as evidence for claims. Prepaid amounts, vouchers and P-Xu on a cancelled order are refunded under a separate return policy.
Privacy
The privacy policy (effective 22 April 2021) says Pharmacity collects name, gender, phone number, date of birth, addresses, orders, invoices, email and payment details, plus cookie data such as device, IP address, products viewed and search history. The data is used to process orders, run accounts and loyalty, personalise the experience and show interest-based ads. The company says it does not share personal data with third parties except service providers, joint-programme partners, authorities where legally required, and an acquirer in a merger. Users can withdraw consent and access, correct or delete data. There is no dedicated health-data section; the policy only says some information may count as sensitive personal information under Vietnamese law. Card data is handled by payment partners to PCI DSS standards.
Pharmacity alternatives
Frequently asked questions
Can I buy prescription drugs on the Pharmacity app?
No. The delivery policy says prescription drugs are sold only in stores with a valid prescription.
How much does Pharmacity delivery cost?
The policy page says delivery is free on all orders; the App Store text says free from 300,000 VND. The pages differ, so check the fee shown at checkout. 2-hour express is limited to some areas.
How do P-Xu points work?
1 point equals 1 VND, used in multiples of 5,000 and covering at most 50% of an invoice. Points expire 365 days after being earned.
What is Pharmacity's support hotline?
The free hotline is 1800 6821, open 07:00 to 22:00 per the App Store listing.
Review evidence & sources8
Scores
- Ease of use
- 7.5
- Features
- 7.0
- Value for money
- 7.0
- Performance
- 6.5
- Support
- 7.0
- Privacy & security
- 6.0
Why this score
Google Play shows 4.7/5 (5,854 ratings) and the Vietnam App Store 4.3/5 (7,446 ratings). The score rests on public ratings, not direct measurement. The interface is Vietnamese-only.
Why this score
Offers delivery or store pickup, order tracking, loyalty points, a store finder, pharmacist calls and BMI, BMR and blood-pressure tools. No online prescription sales and no telemedicine in the app description.
Why this score
Free app with 1% to 1.5% points, redeemable for up to 50% of an invoice. Goods prices were not compared with competitors, and free-delivery terms are inconsistent across pages.
Why this score
The latest iOS build is 3.6.0 (30 Oct 2026); 2-hour express exists only in some areas. No independent data on real delivery times was found.
Why this score
A 1800 6821 hotline, in-app pharmacist consultation, an FAQ page and a detailed delivery policy. No independent assessment of support quality was reviewed.
Why this score
The policy clearly lists data types, purposes and user rights, and card data is handled by payment partners. However, there is no health-data section, data is used for interest-based ads, and the policy dates from 2021.
What users say
- App Store (Việt Nam)4.3/5 · 7,446
- Google Play4.7/5 · 5,854
Sources
- storeApp Store listing (Việt Nam, via iTunes lookup)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- Vendor-providedPharmacity: giới thiệuNov 10, 2026
- Vendor-providedPharmacity: chính sách giao hàngNov 10, 2026
- Vendor-providedPharmacity: chính sách bảo mậtNov 10, 2026
- Vendor-providedPharmacity: thể lệ chương trình thẻ thành viênNov 10, 2026
- Vendor-providedPharmacity: chiến lược đổi mới toàn diện (2023-02-23)Nov 10, 2026
- pressThe Investor: Pharmacity returns to expansion (2026-07-14)Nov 10, 2026
Specs & compatibility
Change history
- Company.A $50-80 million investment from LeapFrog Investments was announced, with a target of 2,000-2,300 stores by 2030.
- Company.The network fell below 900 stores by end-2024; the chain returned to profit from Q4 2025 per The Investor.
- Company.Pharmacity announced a comprehensive renewal strategy under a new leadership team led by CEO Trần Tuệ Tri; drug-sales revenue rose 77% in 2022 versus 2021.
Full change history (6)
- Company.The chain had over 1,100 stores, then Vietnam's largest, according to The Investor.
- Launch.The Pharmacity app first released on the Vietnam App Store per iTunes data.
- Launch.First business registration certificate issued by the Ho Chi Minh City Department of Planning and Investment.
About the author
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