Source-backed analysis9
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
9 reference sourcesInformation updated Nov 12, 2026
How we review
Lalamove Review
On-demand delivery, moving and ride app, from motorbikes to 18-tonne trucks
By AppDuo Editorial Team · Fact-checked
- iOS
- Android
- Web
- API
On this page
Decide at a glance
Our verdict
Lalamove suits anyone who needs on-demand delivery or hauling, from a motorbike to a large truck, with the price shown before booking. The trade-offs: no published price list, possible surcharges and a low cap on compensation for goods.
Best for: Individuals and small shops needing city delivery or trips to nearby provinces by motorbike, pickup or truck
Skip it if: Senders of high-value goods, since the terms set a low compensation cap
Pros
- Wide vehicle range: motorbikes up to 30 kg, pickups, vans and trucks from 500 kg to 18 tonnes
- One order can include up to 19 drop-off points
- Price shown before booking; pay by MoMo e-wallet or cash to the driver
Cons
- No public price list; fares can rise with peak-hour surcharges, tolls and waiting fees
- The terms cast Lalamove as a matching service only; lost or damaged goods are compensated at most three times the fare, up to VND 3 million (two-wheelers) or VND 5 million (four-wheelers)
All pros and cons · Who is it for?
More pros
- Customer app rated 4.76/5 on the Vietnam App Store from over 45,000 ratings
- App interface in 13 languages (English, Vietnamese, Japanese, Arabic, …)
More cons
- Cancelling once the driver is on the way or has arrived costs 50% of the fare; charges are generally non-refundable
- Vietnamese users' data is stored in Hong Kong and Singapore and can be accessed by staff in Mainland China, Malaysia and Singapore; the App Store label discloses tracking
Best for
- People moving house or hauling bulky items who need a truck by the hour
Skip it if
- Anyone who wants to check fixed prices before opening the app, as the website has no price list
Experience & key features
Lalamove is an on-demand vehicle booking app from Lalamove Media Limited (Hong Kong), in Vietnam since 2017. Its official site groups services into delivery, house moving and passenger rides. The local entity is Lalamove Vietnam Transport Co., Ltd., based in Ho Chi Minh City.
According to the official site, motorbikes carry up to 30 kg, pickups 500 kg, and trucks come in sizes from 500 kg to 18 tonnes. An order can have up to 19 drop-offs; 2.5- and 3.5-tonne trucks run from Ho Chi Minh City and Hanoi to nearby provinces, and businesses can connect via an API. Per VCCI, the app added motorbike and four- and seven-seat car rides in Ho Chi Minh City from 20 May 2025.
There is no published price list. Fares depend on vehicle type, add-ons and distance, plus possible peak-hour surcharges, tolls and waiting fees. The terms say charges are generally non-refundable, and cancelling once the driver is on the way or has arrived costs 50% of the fare.
The terms say Lalamove only provides a matching service between users and independent driver partners and is not responsible for drivers' acts. Lost or damaged goods are compensated at most three times the fare, capped at VND 3 million for two-wheelers and VND 5 million for four-wheelers, so senders of high-value goods should consider separate insurance. Per VCCI and Tuoi Tre, in passenger rides Lalamove competes with Grab, Be and Xanh SM.
Screenshots
Plans & pricing
Prices last verified Nov 12, 2026
Trả theo đơn
PersonalContact sales
The app is free to download. Each order is priced by vehicle type, add-ons and distance; peak-hour surcharges, tolls and waiting fees (four-wheelers) can be added. The official site publishes no price list.
- Free plan limits
- Downloading the app and seeing a quote before placing an order is free.
- Free trial
- No free trial
Cancellation & refunds
The terms say charges are non-refundable unless Lalamove decides otherwise case by case; All-Inclusive Delivery charges are non-refundable under any circumstances. Payment disputes go to customer service via in-app chat.
Privacy
The privacy policy (updated 29 September 2026) lists identity and contact details, payment data, location, device data (including motion sensors) and recordings of in-app calls and voice messages. It says Lalamove does not sell personal data. Vietnamese users' data is transferred to and stored in Hong Kong and Singapore, and staff of partners and affiliates in Mainland China, Malaysia and Singapore may access it. The App Store privacy label says usage data is used to track users and device IDs are used for third-party advertising. Users can request access, correction and erasure and withdraw consent via [email protected].
Lalamove alternatives
7.3/10Grab
Southeast Asia's superapp for rides, food, groceries and payments
6.9/10Xanh SM
Electric taxi, e-bike rides and delivery from GSM, now branded Green SM
Controversies & incidents
Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 12, 2026
No significant controversies or incidents found in the sources we checked.
Frequently asked questions
What vehicles does Lalamove offer?
Per the official site: motorbikes, pickups, 500 kg and 1-tonne vans, and trucks from 500 kg to 18 tonnes.
How do you pay for Lalamove?
By MoMo e-wallet, or exact cash to the driver once the order is completed. The method can be set per order.
Does cancelling cost money?
Unmatched orders can be cancelled at any time. Matched instant orders can be cancelled within 15 minutes of the driver accepting; scheduled orders up to 45 minutes before pickup. If the driver has confirmed and is on the way or has arrived, the cancellation fee is 50% of the fare.
What happens if goods are damaged or lost?
Individuals report it through in-app live chat with proof. Qualifying business customers can claim for lost or damaged goods within 7 days of delivery under the Goods Protection policy. The terms cap payouts at three times the fare, up to VND 3 million (two-wheelers) or VND 5 million (four-wheelers).
Review evidence & sources9
Scores
- Ease of use
- 8.0
- Features
- 8.0
- Value for money
- 6.5
- Performance
- 7.5
- Support
- 7.0
- Privacy & security
- 6.0
Why this score
Orders are placed in the app, with the price shown before booking and the payment method chosen per order. The interface comes in 13 languages and the app is rated 4.76/5 on the App Store. It loses points for the many cancellation, waiting-fee and toll rules to learn.
Why this score
Covers delivery, moving and passenger rides, up to 19 drop-offs, more than a dozen vehicle types from motorbikes to 18-tonne trucks, trips from Ho Chi Minh City and Hanoi to nearby provinces, and a business API. No independent source assesses the quality of each feature.
Why this score
With no public price list, it is hard to compare with rivals. Peak surcharges, waiting fees, tolls and mostly non-refundable charges pull the score down; seeing the price before booking is a plus.
Why this score
Lalamove says van and truck orders can be matched in as little as 10 seconds (its own data, January–June 2026). There is no independent check; the score rests mainly on the strong App Store rating.
Why this score
Support runs through the in-app Help Center and live chat, 7am–10pm Monday to Saturday and 9am–6pm on Sundays and holidays; high-volume customers have a Zalo channel. Lalamove aims to resolve complaints within 10–15 business days; damage claims need evidence and payouts are capped.
Why this score
The policy is clear, lists user rights, names a DPO and says data is not sold. But collection is broad (location, call and voice-message recordings, motion sensors), data may be accessed from abroad including Mainland China, and the App Store label discloses tracking and use of device IDs for third-party advertising.
What users say
- App Store Việt Nam (app khách hàng)4.8/5 · 45,143
- App Store Việt Nam (app tài xế)4.7/5 · 10,344
Sources
- Vendor-providedLalamove Vietnam official siteNov 12, 2026
- Vendor-providedLalamove Vietnam privacy policyNov 12, 2026
- Vendor-providedLalamove Vietnam FAQNov 12, 2026
- Vendor-providedLalamove Vietnam terms and conditionsNov 12, 2026
- storeApp Store Vietnam listing (customer app)Nov 12, 2026
- storeApp Store Vietnam listing (driver app)Nov 12, 2026
- pressVCCI (2025-05-23)Nov 12, 2026
- pressTuoi Tre NewsNov 12, 2026
- Community-reportedWikipedia: LalamoveNov 12, 2026
Specs & compatibility
- Developer
- Lalamove Media Limited
- Headquarters
- Hong Kong SAR China
- Launched
- 2017
- Category
- Travel
Capabilities
- Mobile app
- Public API
Platforms
- iOS
- Android
- Web
- API
Interface languages
- Vietnamese
- English
- Japanese
- Chinese
- Spanish
- German
- Portuguese
- Thai
- Indonesian
Integrations
- MoMo
Support
- Live chat
- Help center
Change history
- Update.User and driver partner terms last modified.
- Update.Privacy policy last updated.
- Feature.Per VCCI, Lalamove launched motorbike and car rides in Ho Chi Minh City.
Full change history (5)
- Company.Lalamove Vietnam Transport Co., Ltd. received its first business registration (first amended 18 September 2025).
- Launch.Lalamove started in Hong Kong as EasyVan and was renamed Lalamove in 2014.
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