Gojek Review

Plans & pricing

Prices last verified Nov 11, 2026

Free plan limits

No subscription fee to use the app; you pay per order. The service operates only in Indonesia and Singapore.

Free trial

No free trial

Gojek alternatives

7.3/10

Grab

Southeast Asia's superapp for rides, food, groceries and payments

Freemium

6.9/10

Xanh SM

Electric taxi, e-bike rides and delivery from GSM, now branded Green SM

Free

Controversies & incidents

Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026

• Low impactAllegedEthics · May 1, 2025

  Indonesian drivers protested Gojek and Grab commission levels

  On 20 May 2025 tens of thousands of Indonesian ride-hailing drivers protested to demand a 10% cap on platform commissions, targeting GoTo and Grab among others, per Bloomberg. A 2026 regulation lowered the cap; GoTo says it has applied 8% to GoRide since 1 July 2026.

  Read the full account

  Per Bloomberg (republished by The Star), the drivers' group Garda expected more than 25,000 car and motorbike drivers to join the 20 May 2025 protest. They demanded a 10% cap on platform commissions, an end to discounted-fare programmes and regulated delivery pricing, and accused the government of not enforcing commission rules introduced three years earlier. The article carried no GoTo response. This is a labour dispute between drivers and platforms; no authority has found that Gojek broke the rules. On 8 October 2026 InvestorTrust reported a statement by GoTo CEO Hans Patuwo that the 8% revenue share under Perpres 27/2026 has applied to GoRide since 1 July 2026. For riders, the article said the main impact was expected disruption to services on the protest day.

  Vendor response

  GoTo said it has implemented the 8% revenue share for GoRide since 1 July 2026 under Perpres 27/2026, per InvestorTrust.

  Sources:The Star (Bloomberg): Grab, GoTo targeted by Indonesia drivers' protest for better payInvestorTrust: GoTo welcomes Perpres Ojol, 8% commission for GoRide

• Low impactResolvedRegulator · Mar 1, 2021

  KPPU fined Gojek Rp3.3bn for late Loket.com acquisition notice

  On 25 March 2021 KPPU fined Gojek Rp3.3 billion for failing to file its post-merger notification on time for the Loket.com share purchase.

  Read the full account

  Per an article by Soemadipradja & Taher, Allen & Gledhill's associate firm in Indonesia, KPPU decided on 25 March 2021 in Case No. 30/KPPU-M/2020 to fine PT Aplikasi Karya Anak Bangsa (Gojek) Rp3.3 billion (about US$230,000). The reason was that Gojek did not submit the post-merger notification for its acquisition of shares in PT Global Loket Sejahtera (Loket.com) within the required time. The matter was procedural and did not involve user data or money. The sources reviewed do not state Gojek's response.

  Sources:Allen & Gledhill: Company fined Rp3.3 billion for late acquisition notification

• Medium impactAllegedSecurity · Jun 1, 2020

  Activists' accounts allegedly hijacked to send drivers to their homes

  Per KrASIA, in June 2020 several Indonesian activists said their Gojek and Grab accounts were hijacked to send drivers to their homes. Gojek called it a "prank" and said no hack of its systems or user data was involved.

  Read the full account

  KrASIA (14 July 2020) reported that Mitha Setiani Asih, editor-in-chief of the student publication Teknokra, said more than 50 Gojek orders were placed in her name and her account was hijacked. Gojek said the perpetrator obtained her delivery details from outside its ecosystem and used a different account to place cash-on-delivery orders, and that it covered the delivery fees. Another user, Salbiyah, said her GoPay balance of Rp180,000 was drained; Gojek staff insisted she had shared her OTP, and per the article Gojek did not refund the loss. Her husband, Tantowi Anwari, called the companies' customer data protection "very weak". The article records no finding by an authority, so this remains an allegation. Gojek said it was willing to cooperate with police; Asih said it had not done so.

  Vendor response

  A Gojek spokesperson called the incident a "prank" that "did not involve any hacking of our system or user data", per KrASIA.

  Sources:KrASIA: How Grab and Gojek are utilized to intimidate activists in Indonesia