Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 11, 2026
How we review
Fireflies.ai Review
AI meeting notetaker with a free-forever plan
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
- Browser extension
- API
On this page
Decide at a glance
Our verdict
Fireflies suits teams that live on Zoom, Google Meet or Teams and want transcripts, summaries and action items pushed into a CRM or task tool. The trade-offs are AI credits that meter advanced features, storage caps on lower plans, and billing and support complaints on Trustpilot and the App Store.
Best for: Sales, customer-success and recruiting teams that need meeting notes synced to a CRM or task tool
Skip it if: Healthcare or education organisations needing HIPAA or FERPA: both are Enterprise-only
Pros
- Free-forever plan with unlimited transcription and support for Zoom, Google Meet and Teams
- Transcription in 100+ languages, search across meetings, and the AskFred assistant for questions about past calls
- Wide integrations (Slack, Notion, Asana, Jira, HubSpot) plus an API and a Chrome extension
Cons
- Headline prices are annual rates; monthly billing costs more (Pro $18 vs $10, Business $29 vs $19 per seat)
- AI features such as AskFred, Soundbites and AI Skills consume AI credits; the Free plan includes only 20
All pros and cons · Who is it for?
Pros
- Strong public ratings: 4.8/5 on the US App Store, 4.7/5 on G2, 4.5/5 on Trustpilot
Cons
- Complaints about the bot joining every calendar meeting, billing management and support responsiveness (Trustpilot, App Store)
- The App Store lists English only; several features (video recording, downloads, AI Skills) sit behind paid plans
Best for
- People who want to try automatic meeting notes without paying, thanks to the free-forever plan
Experience & key features
What Fireflies is
Fireflies.ai is an AI meeting-notes service from Fireflies.ai Corp. in the US. A bot called "Fred" joins meetings on Zoom, Google Meet, Microsoft Teams, Webex and other platforms, records audio or video, and produces transcripts, summaries and action items. Users can also upload audio and video files, or use the Chrome extension and desktop app. According to VentureBeat, the company was founded in July 2016 and launched its speech-to-text service in October 2018.
Key features
The vendor's pricing page lists transcription in 100+ languages, real-time notes, search across all meetings, and AskFred, an assistant for questions about past calls. Pro and above add video recording, downloads, AI Skills, Personal Assistant, Email Assistant, Voice Agents and unlimited integrations. Business adds Multi-language Mode, conversation intelligence (talk time, sentiment, topic trackers) and team analytics. In October 2026 the company brought Fireflies Talk, a dictation feature that works in any app, to mobile.
- AskFred
Ask natural-language questions about past meetings; consumes AI credits. - Fireflies Talk
Dictation into any app, 90+ languages on mobile, unlimited on every plan per the App Store listing.
Pricing and value
The vendor sells four per-seat plans: Free ($0), Pro ($10 per month billed annually, $18 monthly), Business ($19 or $29) and Enterprise ($39, annual only). All prices are in USD and no VND price list is published. Free has unlimited transcription but only 400 minutes of storage per team and 20 AI credits. Pro stores 8,000 minutes per seat; Business and Enterprise are unlimited. Advanced AI features consume AI credits, so real cost can exceed the list price.
More analysis
Who it is for, and alternatives
Fireflies fits meeting-heavy teams that need notes in a CRM or task tool, and anyone who wants to start on the Free plan. Those who prefer capture without a visible bot can look at the desktop app, the Chrome extension, or competitors such as Otter.ai, Fathom and Granola. Organisations bound by HIPAA or FERPA need Enterprise. Before paying annually, read the cancellation terms and auto-join settings carefully, since these are the most common complaints in public reviews.
Screenshots
Plans & pricing
Prices last verified Nov 11, 2026
Free
PersonalFree
Free forever. Unlimited transcription (the pricing page lists AI summaries as "limited"), 400 minutes of storage per team, 20 AI credits. Recording limit of 2 hours per meeting.
Pro
Personal$18/mo/user
$10/mo billed yearly
Per seat per month: $18 billed monthly or $10 billed annually. Unlimited transcription and AI summaries, 8,000 minutes of storage per seat, 20 AI credits, video recording, downloads, AI Skills, Voice Agents. Recording limit of 2 hours per meeting.
Business
Business$29/mo/user
$19/mo billed yearly
Per seat per month: $29 billed monthly or $19 billed annually. Unlimited storage, 30 AI credits, Multi-language Mode, conversation intelligence, team analytics for admins. Recording limit of 3 hours per meeting.
Enterprise
Business$39/mo/user
$39 per seat per month, annual billing only (no monthly option). Adds SSO and SCIM, audit logs, private storage, custom data retention, 50 AI credits, HIPAA-ready with a BAA. Recording limit of 4 hours per meeting.
- Free plan limits
- The Free plan does not expire: unlimited transcription, 400 minutes of storage per team, 20 AI credits. No video recording and no downloads of transcripts or recordings.
- Free trial
- No free trial
Cancellation & refunds
The vendor says refund terms depend on plan type and usage and tells customers to contact billing support. A paid plan can be downgraded to Free at any time from account settings.
Privacy
Fireflies states that it does not use personal information for AI model training and contractually prohibits its vendors from doing so. Meeting content (audio, video, transcripts, summaries) falls under a "Zero Data Retention" policy: not stored, accessed or used for training by third-party vendors after processing. When an account is closed, related personal information is deleted within 30 days, and users can access, correct and delete data in settings. The pricing page lists SOC 2 Type II and ISO 42001. The policy (updated September 28, 2026) also says the company uses cookies and advertising partners for targeted advertising, which may count as "sales" or "sharing" under some US state laws, with opt-out options. Service providers may extract voice characteristics to tell speakers apart. HIPAA and FERPA are Enterprise-only. The sources do not fully agree: Google Play says "no data shared with third parties", while the policy lists service providers, integration partners and advertising partners as recipients. Google Play also states data is encrypted in transit and can be deleted on request, and that the app may collect personal info, audio and 3 other data types. On the App Store the developer declares contact info, user content (audio data) and identifiers linked to the user; both labels are self-reported, and Apple has not verified its own.
Fireflies.ai alternatives
Frequently asked questions
Does Fireflies have a free plan?
Yes. The Free plan does not expire, with unlimited transcription, 400 minutes of storage per team and 20 AI credits. It has no video recording and no downloads of transcripts or recordings. The pricing page lists AI summaries on Free as "limited" while the vendor's blog says unlimited, so check when signing up.
What are AI credits for?
Per the vendor's blog, AI credits power AskFred, Soundbites and AI Skills, and each request uses a different number of credits depending on complexity. Plans include credits: Free and Pro 20, Business 30, Enterprise 50.
Can Fireflies be used with health data?
Only on the Enterprise plan with Private Storage and a signed BAA. According to the vendor, other plans are not HIPAA-ready. FERPA support for education is also Enterprise-only.
Does Fireflies train AI on my meetings?
The vendor says no: its privacy policy (updated September 28, 2026) states it does not use personal information for AI model training and contractually prohibits vendors from doing so. This is the company's own commitment; no independent audit was verified in this research.
Review evidence & sources8
Scores
- Ease of use
- 7.8
- Features
- 8.6
- Value for money
- 7.6
- Performance
- 7.5
- Support
- 6.8
- Privacy & security
- 7.0
Why this score
Trustpilot's summary highlights ease of use and a G2 reviewer calls initial setup easy. The website offers English, Spanish, German, French and Portuguese. Downsides: App Store reviews describe sign-in tied to Google or Microsoft accounts and the bot joining every meeting, making it hard to control which calls get a bot; one review says transcripts cannot be edited on mobile.
Why this score
The pricing page lists transcription in 100+ languages, real-time notes, AskFred, file upload, a desktop app, mobile apps, a Chrome extension, an API, conversation intelligence, AI Skills, Voice Agents, and Fireflies Talk dictation. The feature list is broad, though several advanced features need higher tiers. This research did not include an independent comparison with competitors.
Why this score
A free-forever plan and Pro from $10 per seat per month on annual billing is a reasonable entry point. Monthly rates are much higher, Free storage is only 400 minutes per team, and AI credits add a second metered cost. Some users report continued charges after asking to cancel.
Why this score
Trustpilot and G2 reviewers often praise transcript speed and accuracy, but Trustpilot's summary also mentions technical glitches and missing meeting recordings. On Google Play, a February 2026 review reports the app crashing when opening meeting notes, and a November 2026 review says the Fireflies Talk dictation works poorly outside English. Vendor accuracy claims are not independently verified.
Why this score
The vendor offers a help center, community, email and chat; paid plans list priority support and Enterprise adds a dedicated account manager. But Trustpilot shows replies to only 38% of negative reviews, and its summary notes difficulties with support responses and billing management.
Why this score
Positives: a no-AI-training commitment, Zero Data Retention with vendors, SOC 2 Type II and ISO 42001. Negatives: the policy describes targeted advertising through partners, voice-data processing (possibly biometric under some laws), calendar access by the bot, and users report difficulty separating personal from work accounts. HIPAA is Enterprise-only.
What users say
- App Store (US storefront)4.8/5 · 5,500
- Google Play (English/US listing)4.6/5 · 7,970
- Trustpilot4.5/5 · 873
- G24.7/5 · 753
Sources
- Vendor-providedOfficial pricing pageNov 11, 2026
- Vendor-providedOfficial blog: Fireflies Pricing 2026 (2026-07-10)Nov 11, 2026
- Vendor-providedOfficial privacy policy (updated 2026-09-28)Nov 11, 2026
- storeApp Store listing (US)Nov 11, 2026
- storeGoogle Play listingNov 11, 2026
- review-siteTrustpilot reviewsNov 11, 2026
- review-siteG2 vendor pageNov 11, 2026
- pressVentureBeat (2021-05-24)Nov 11, 2026
Specs & compatibility
- Developer
- Fireflies.ai Corp.
- Headquarters
- United States
- Launched
- 2018
- Category
- AIProductivity
Capabilities
- AI features
- Public API
- Real-time collaboration
- Integrations
- Mobile app
Platforms
- Web
- iOS
- Android
- Browser extension
- API
Interface languages
- English
- Spanish
- German
- French
- Portuguese
Integrations
- Zoom
- Google Meet
- Microsoft Teams
- Webex
- RingCentral
- Aircall
- Slack
- Notion
- Asana
- Jira
- HubSpot
Support
- Live chat
- Help center
- Community forum
Change history
- Feature.iOS app version 0.6.0 brings Fireflies Talk (dictation into any app, unlimited on every plan) to mobile.
- Update.Privacy policy updated, covering Fireflies Talk dictation and the Zero Data Retention policy for meeting content.
- Company.Announces a $14 million Series A led by Khosla Ventures, bringing total funding to about $19 million.
Full change history (6)
- Company.Closes a $5 million seed round led by Canaan Partners.
- Launch.Fireflies launches its speech-to-text transcription service.
- Launch.Krish Ramineni and Sam Udotong found Fireflies.
About the author
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