Source-backed analysis10
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
10 reference sourcesInformation updated Nov 11, 2026
How we review
Zoox Review
Amazon's driverless robotaxi in a purpose-built car, now charging fares in Las Vegas
By AppDuo Editorial Team · Updated
- iOS
- Android
On this page
Decide at a glance
Our verdict
A fit for people in or visiting Las Vegas who want to try a driverless car built specifically for ride-hailing. Coverage is still narrow, there have been several software recalls over the past two years, and Zoox publishes no rate card.
Best for: Las Vegas riders who want a driverless robotaxi
Skip it if: People outside the service areas; the app is intended for use in the US only
Pros
- 4.96/5 from over 30,000 US App Store ratings
- Purpose-built electric vehicle combining cameras, lidar, radar and infrared sensors, per the company
- One-tap live support in the app; per-seat climate and music controls
Cons
- Paid rides only in Las Vegas since August 10, 2026; other cities are testing or waitlisted
- Several software recalls in two years, most recently in July 2026
All pros and cons · Who is it for?
More pros
- Received an NHTSA exemption for a vehicle without manual controls
More cons
- No published rate card; per Reuters, comfort tiers usually cost about 20–40% more than standard rides
- Collects in-vehicle video, images and voice recordings
Best for
- People curious about a purpose-built autonomous vehicle with carriage-style seating and per-seat controls
Skip it if
- Anyone who needs a published fare table up front
Problems it solves
Experience & key features
What it is
Zoox is a fully autonomous, all-electric ride-hailing service run by Zoox, Inc. According to Wikipedia, the company was founded on July 29, 2014, and Amazon signed an agreement to acquire it on June 26, 2020 for over $1.2 billion. The vehicle was built from scratch for ride-hailing, with no steering wheel or pedals.
How to ride and where
Riders open the app, choose a destination and the car comes to them. The company's pages list Las Vegas, San Francisco, Austin and Miami, with Atlanta and Los Angeles in the location list. When it opened to the public on September 10, 2025, Las Vegas service was free and limited to five designated pickup and drop-off points, according to TechCrunch. San Francisco uses an in-app waitlist; Wikipedia says the Zoox Explorers program there began on November 18, 2025.
Pricing, regulation and safety
According to Reuters on August 5, 2026, NHTSA exempted Zoox from rules requiring manual controls for up to 2,500 vehicles in each of the next two years, with additional crash-reporting requirements. Zoox began charging in Las Vegas on August 10, 2026. The same report says the company has issued several software recalls, most recently in July after a robotaxi struggled to detect heavy smoke at an emergency scene. Zoox publishes no rate card on the pages reviewed.
More analysis
Versus alternatives
Waymo already runs paid driverless service in more cities, per Reuters. Zoox announced a multi-year partnership with Uber on March 11, 2026: Zoox cars are planned for the Uber app in Las Vegas, then Los Angeles in 2027, subject to federal approval. Zoox received its NHTSA exemption in August 2026, but no source reviewed confirms Zoox rides are live on Uber yet. This review rests on public documents, not on AppDuo riding in the vehicle.
Screenshots
Plans & pricing
Prices last verified Nov 11, 2026
Zoox (app miễn phí / free app, trả theo chuyến / pay per ride)
PersonalFree
The app is free to download and there is no subscription. Zoox began charging for rides in Las Vegas on August 10, 2026. According to Reuters, fares are similar to the "comfort" tier of other ride-hailing services: a base fare plus time and distance, based on the best route. Destination fees such as airport trips are shown upfront, and riders pay nothing extra if the car takes a longer route than planned. Zoox publishes no rate card on the pages reviewed.
- Free plan limits
- Free test rides were offered in Las Vegas, San Francisco, Austin and Miami. As of Reuters' August 2026 report, Zoox had not said when paid rides would start in the other cities.
- Free trial
- No free trial
Cancellation & refunds
The pages reviewed state no ride refund policy; check Zoox's terms of use or contact support.
Privacy
Zoox's privacy notice (last updated August 3, 2026) lists the data it collects: account and payment details; pickup, drop-off, route and precise phone location; trip history; device data; and videos, images and voice recordings as described in its FAQs. Users may also supply demographic details such as age, gender and disability status. Zoox says it is not in the business of selling riders' personal information, but shares it with partners, service providers, affiliates and authorities where required, and may use data for interest-based ads via third-party ad networks. Access and deletion requests go to [email protected] or 1-888-477-5055. Under-18s may use the service only with a parent or guardian involved.
Zoox alternatives
Frequently asked questions
Does Zoox charge for rides yet?
Yes, in Las Vegas since August 10, 2026. Reuters reports no paid-ride date yet for other cities.
How do I join the San Francisco waitlist?
Per the support page, download the Zoox app and create an account, then complete the survey sent by email.
Can I book Zoox through Uber?
Not confirmed. The companies announced the partnership on March 11, 2026: Las Vegas was planned for 2026, after Zoox's own paid launch, then Los Angeles in 2027. Zoox received its NHTSA exemption in August 2026, but no source reviewed says Zoox is live on Uber yet.
Does Zoox record inside the car?
Yes. The privacy notice says Zoox collects videos, images and voice recordings as described in its FAQs and may review them for emergency, safety or support incidents. The support page has a dedicated FAQ on interior cameras and microphones.
Review evidence & sources10
Scores
- Ease of use
- 8.0
- Features
- 7.0
- Value for money
- 6.5
- Performance
- 6.5
- Support
- 6.5
- Privacy & security
- 6.0
Why this score
4.96/5 from 30,849 US App Store ratings; the official page says the flow matches ordinary ride-hailing. The app works in the US only and has an English-only interface.
Why this score
Trip tracking, live support, per-seat controls, wireless charging and Bluetooth audio. Coverage is narrow (paid in Las Vegas; three more cities in testing), and the public launch used a handful of designated pickup points.
Why this score
Priced like a comfort tier, which per Reuters usually costs about 20–40% more than standard rides. No published rate card to compare.
Why this score
Several software recalls followed collisions and a perception issue over two years, most recently in July 2026 after a robotaxi struggled to detect heavy smoke at an emergency scene. NHTSA found the vehicle as safe as a conventional one but added crash-reporting requirements. No mileage-based safety data comparable to Waymo's was found.
Why this score
One-tap live support in the app, email, a lost-item form, a link to the NHTSA complaint form and a privacy phone line. There is no driver on board when something goes wrong, and no independent data on support quality.
Why this score
Collects in-vehicle video, images and voice plus precise location, and allows interest-based ads via third-party networks. On the other hand, the company says it does not sell rider data and gives a clear route for access and deletion requests.
What users say
- Apple App Store (US)5.0/5 · 30,849
Sources
- Vendor-providedOfficial homepageNov 11, 2026
- Vendor-providedOfficial How to Ride pageNov 11, 2026
- Vendor-providedOfficial operating areas pageNov 11, 2026
- Vendor-providedOfficial support page and FAQNov 11, 2026
- Vendor-providedOfficial privacy noticeNov 11, 2026
- storeApple App Store listing (US)Nov 11, 2026
- pressReuters via The Star: paid rides in Vegas (2026-08-05)Nov 11, 2026
- pressTechCrunch: Las Vegas public launch (2025-09-10)Nov 11, 2026
- pressTechCrunch: Zoox on the Uber app (2026-03-11)Nov 11, 2026
- Community-reportedWikipedia: ZooxNov 11, 2026
Specs & compatibility
- Developer
- Zoox, Inc. (Amazon)
- Headquarters
- United States
- Launched
- 2014
- Category
- Travel
Capabilities
- Mobile app
- Integrations
Platforms
- iOS
- Android
Interface languages
- English
Integrations
- Uber (planned: Las Vegas, Los Angeles)
- Bluetooth audio pairing
Support
- Live chat
- Phone
- Help center
Change history
- Price.Began charging for rides in Las Vegas.
- Update.Reuters reported NHTSA exempted up to 2,500 Zoox vehicles a year for two years from manual-control rules.
- Company.Zoox and Uber announced a multi-year partnership; Zoox cars planned for the Uber app in Las Vegas, then Los Angeles in 2027.
Full change history (8)
- Feature.Launched public rides in San Francisco through the Zoox Explorers program.
- Launch.Opened free public robotaxi rides on the Las Vegas Strip via iOS and Android apps.
- Update.NHTSA granted Zoox an exemption under its Automated Vehicle Exemption Program for its purpose-built vehicles.
- Company.Amazon signed an agreement to acquire Zoox for over $1.2 billion.
- Company.Zoox was founded by Tim Kentley-Klay and Jesse Levinson.
About the author
Reviews & comments
Written by readers with a verified email address.
No reviews yet. Have you used Zoox? Share your real experience.
Reader reviews are counted separately and do not affect the Editorial Team’s score.
No comments yet. Be the first to share your experience.
Comments are readers’ opinions, not content from the AppDuo Editorial Team.