Source-backed analysis7
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
7 reference sourcesInformation updated Nov 11, 2026
How we review
YouMed Review
Free Vietnamese app for booking doctors, hospitals and clinics
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
YouMed suits people in Vietnam who want to book, pay the consultation fee and receive results in one app, especially at several Ho Chi Minh City hospitals that use it as their official booking channel. The trade-offs: fees, refund and cancellation terms are not clearly published, and the interface is Vietnamese only.
Best for: People who want to pre-book appointments at partner hospitals in Vietnam
Skip it if: Users outside Vietnam or those who need a multilingual interface
Pros
- Free app covering booking, consultation-fee payment, results and prescriptions, and visit and medication reminders
- Per its Google Play listing, it is the official booking channel of several hospitals, including Ho Chi Minh City's Odonto-Maxillofacial and Traditional Medicine hospitals and Military Hospital 175
- Online consultation by chat or video, plus an AI medical assistant on the website
Cons
- No published fee schedule or booking surcharge; the terms do not state refund and cancellation rules
- Vietnamese-only interface aimed at the domestic market
All pros and cons · Who is it for?
Pros
- Solid store ratings: 4.4/5 on Google Play and 4.1/5 on the App Store, each from about 500 ratings
Cons
- Privacy policy last updated in 2022 with no retention period; Google Play states data is not encrypted
- Some recent Google Play reviews complain of missing OTP codes and unresolved app bugs
Best for
- People booking on behalf of relatives who want reminders and results in one app
Skip it if
- Users who want fees and refund terms published in advance
Experience & key features
What YouMed is
YouMed is operated by Công ty TNHH YouMed Việt Nam (registered in Ho Chi Minh City on 14 Sep 2018, per its homepage). It is a platform and app for booking appointments with doctors, hospitals, clinics and vaccination centres. Its terms of use say YouMed is a technology platform connecting patients and doctors and does not directly provide medical services.
Key features
According to its App Store and Google Play listings, users book and pay consultation fees online (including for relatives), receive visit results, test results and prescriptions, get visit and medication reminders, and read health information. Chat or video consultation with doctors is also offered. The homepage also lists health-record storage and an AI "Trợ lý y khoa" (medical assistant). Some hospital-branded booking apps built by YouMed, such as the one for Ho Chi Minh City's Traditional Medicine Hospital, accept ATM cards, VNPay and e-wallets.
Pricing and refunds
The app is free. Users pay the provider's consultation fee in the app, but YouMed's website and store listings publish no fee amounts, booking surcharge, or refund and cancellation conditions. The terms link to a separate complaint-resolution policy whose content AppDuo could not verify, so check the in-app details or call the hotline before paying.
More analysis
Versus alternatives
In Vietnam, booking platforms such as Medpro, BookingCare and Docosan compete directly. Each partners with a different set of hospitals and clinics, so the practical choice often depends on where you want to be seen. YouMed lists several Ho Chi Minh City hospitals that use it as their official booking channel.
Screenshots
Plans & pricing
Prices last verified Nov 11, 2026
Ứng dụng YouMed
PersonalFree
Free to install on the App Store and Google Play. The doctor, clinic or hospital consultation fee is paid in the app when booking; YouMed's website and store listings publish no fee amounts or booking surcharge.
- Free plan limits
- The app is free; costs arise from the fee of the chosen provider.
- Free trial
- No free trial
Cancellation & refunds
The terms of use and privacy policy do not state refund or cancellation conditions; the terms only link to a separate complaint-resolution policy whose content AppDuo could not verify. Support hotline: 1900-2805.
Privacy
The privacy policy (updated 8 Dec 2022) says YouMed collects personal details such as name, email, phone number and address, plus search history and cookies. Health records are shared with doctors, hospitals or clinics only with the user's consent, except where Vietnamese law requires it. The policy gives no retention period, and data from a deleted account may still be restored from the database for dispute resolution or technical and legal reasons. The homepage states that its infrastructure meets ISO 27001:2013, health information is protected to HIPAA standards and annual penetration tests are run (vendor claims; no independent certificate was cited). On Google Play the developer declares no data sharing with third parties, collection of personal info and messages, data not encrypted, and that users can request deletion. The developer-reported App Store privacy label lists identifiers and usage data as used for tracking.
YouMed alternatives
6.9/10BookingCare
Find doctors and book appointments in Vietnam, with an AI assistant
6.5/10Hello Bacsi
Hello Health Group's Vietnamese health information site, with an AI assistant app
Controversies & incidents
Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026
No significant controversies or incidents found in the sources we checked.
Frequently asked questions
Is YouMed free?
The app is free on the App Store and Google Play. You still pay the provider's consultation fee when booking; the website and store listings publish no specific amounts.
Does YouMed support Vietnamese?
Yes. The homepage and app descriptions are in Vietnamese; no other interface language was verified.
How do I contact YouMed support?
Call 1900-2805 (8:00–17:30 Monday to Saturday, per the homepage), use in-app customer chat, email, or message via Zalo or Facebook.
Does YouMed share my health records?
Per the privacy policy, health records are shared with doctors, hospitals or clinics only with your consent, unless Vietnamese law requires otherwise.
Review evidence & sources7
Scores
- Ease of use
- 7.0
- Features
- 7.0
- Value for money
- 7.0
- Performance
- 6.5
- Support
- 6.5
- Privacy & security
- 6.0
Why this score
Per FPT Shop, booking is search, pick a slot, pay, then receive confirmation, and relatives can be booked for. The interface is Vietnamese only and a few recent reviews report OTP problems.
Why this score
Covers booking, payment, results and prescriptions, reminders, chat/video consultation, health-record storage and an AI medical assistant. The homepage claims 1,000+ doctors, 25 hospitals and 100 clinics (vendor figures).
Why this score
The app is free and FPT Shop lists no usage fee, but no source states actual consultation fees or surcharges, so true cost is hard to compare.
Why this score
Ratings of 4.1 (App Store) and 4.4 (Google Play) are decent; some recent reviews cite OTP and unresolved bugs. No independent stability data was found.
Why this score
Hotline 1900-2805 (8:00–17:30, Mon–Sat per the homepage), in-app customer chat, email, Zalo and Facebook; the developer replies to Google Play reviews. No full help centre or complaint policy was verified.
Why this score
The policy promises consent-based sharing of health records and the vendor cites ISO 27001 and HIPAA, but there is no independent certificate, no retention period, deleted data may be restored, and Google Play states data is unencrypted. No reported breach was found.
What users say
- App Store (Việt Nam)4.1/5 · 497
- Google Play4.4/5 · 496
Sources
- Vendor-providedTrang chủ YouMedNov 11, 2026
- Vendor-providedChính sách bảo mật YouMedNov 11, 2026
- Vendor-providedĐiều khoản sử dụng YouMedNov 11, 2026
- storeApp Store listing (Việt Nam)Nov 11, 2026
- storeGoogle Play listingNov 11, 2026
- pressFPT Shop - YouMed ứng dụng đặt khámNov 11, 2026
- storeApp Store - BV YHCT TPHCM-Đặt khám-YouMedNov 11, 2026
Specs & compatibility
- Developer
- Công ty TNHH YouMed Việt Nam
- Headquarters
- Vietnam
- Launched
- 2018
- Category
- Health
Capabilities
- Mobile app
- AI features
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
Integrations
- VNPay (trong app đặt khám của một số bệnh viện đối tác)
Support
- Phone
- Live chat
Change history
- Feature.Version 4.1.1 on the App Store and the latest Google Play update, with the note "Cập nhật và tối ưu ứng dụng" (app updates and optimisation).
- Update.Privacy policy last updated.
- Update.The current terms of use are dated 30 March 2022.
Full change history (4)
- Company.Công ty TNHH YouMed Việt Nam registered with the Ho Chi Minh City Department of Planning and Investment (per its homepage).
About the author
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