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Source-backed analysis11

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

11 reference sources

Information updated Nov 10, 2026

How we review
VnShop logo

VnShop Review

Shopping channel inside bank apps, the VNPAY wallet and its own website

Editorial Team6.4/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
Free · Free
Visit VnShop
Compare side by side
On this page

Decide at a glance

Our verdict

VnShop suits people who already use a bank app or the VNPAY wallet and want to buy from listed brands and pay in the same place. The trade-offs are a fairly strict return policy (no returns for non-defective items), no public store rating found, and quality figures that come mainly from the company itself.

Best for: Bank-app users who want to shop and pay inside the same app

Skip it if: Anyone who wants flexible returns for change-of-mind purchases

Pros

  • Integrated into many bank apps and the VNPAY wallet, paying through the VNPAY gateway
  • Clearly stated free exchange or return of defective items within 7 days
  • Free hotline, email and chat via Messenger and Zalo

Cons

  • No returns for non-defective items; many categories are non-returnable, and refunds exclude shipping fees
  • Tech items require an unboxing video within 24 hours to qualify for support
All pros and cons · Who is it for?

Pros

  • Multiple payment methods: QR, internet banking, cards, bank transfer and COD

Cons

  • No public user rating found on app stores or review sites
  • Delivery takes 1 to 10 days depending on region, slower than express services

Best for

  • Shoppers buying household, baby, cosmetics and grocery items with bank-specific voucher codes

Problems it solves

Experience & key features

What VnShop is

VnShop is an e-commerce marketplace and online promotion app operated by VNSHOP Joint Stock Company; the vnshop.vn website is developed by VNPAY. The company was first registered on 26 March 2003 in Hanoi. Its distinguishing trait is being embedded in bank and e-wallet apps: VOV (August 2024) reported more than 20 bank apps integrating it, while at an April 2026 event VnShop cited more than 19 bank apps plus the VNPAY app.

How buying and payment work

Buyers pick items from categories such as home appliances, groceries, baby goods, cosmetics, fashion and sports, then pay online through the VNPAY gateway by QR code, internet banking or card; the site also lists bank transfer and COD. Goods are prepared by the seller or VnShop and handed to a carrier, delivering Monday to Saturday. The homepage also links to community groups sharing bank-specific voucher codes.

Pricing, returns and reliability

VnShop states no membership fee on its website; prices are set by sellers. The part to read closely is the return policy: in the first 7 days defective items are replaced or returned free, non-defective items are not eligible, technology items need an unboxing video within 24 hours, and refunds exclude shipping and installation fees. The company claims 100% genuine goods, an average order value above 650,000 VND and a return rate below 1%; these figures were given by its chairman at an April 2026 event and were not independently verified by the press.

More analysis

Compared with other marketplaces

Compared with Shopee, Lazada or Tiki, VnShop has a smaller seller ecosystem and no public store rating, but its edge is being built into bank apps and the VNPAY wallet with its own vouchers. VCCI (April 2026) notes that product origin, transparent information, after-sales service and payment safety decide purchases on this channel. Because much of the positive information available comes from the company itself, readers should check the return policy before buying high-value items.

Screenshots

Brand image "Chọn VnShop – Chọn An tâm" (Choose VnShop, choose peace of mind) from the VnShop website
Brand image "Chọn VnShop – Chọn An tâm" (Choose VnShop, choose peace of mind) from the VnShop website
The "Best sellers by category" section on the VnShop homepage
The "Best sellers by category" section on the VnShop homepage

Plans & pricing

Prices last verified Nov 10, 2026

Người mua / Buyer

Personal

Free

No subscription or membership fee is stated on the website. Buyers pay the listed price in VND plus any delivery fee. The site lists payment by QR code, internet banking, Visa/Mastercard, bank transfer and cash on delivery (COD).

Free plan limits
Browsing and buying carry no membership fee; each product price is set by the seller.
Free trial
No free trial
Cancellation & refunds

Under VnShop's exchange, return and refund policy, within 7 days of successful delivery, defective or damaged items (caused by the seller or shipping) are replaced or returned free of charge; non-defective items are not eligible. From day 8, items fall under the manufacturer's warranty. For technology items sold by VnShop itself, customers must record an unboxing video within 24 hours of receipt. Many categories are non-returnable, such as fresh and dry food, underwear, cosmetics, perfume, dietary supplements, instalment purchases and Apple products. Refunds cover the product value only (shipping, installation and surcharges are not refunded) and usually take 7 to 10 working days to reach the account.

Privacy

VNSHOP's personal data protection policy took effect on 1 July 2023 and cites Decree 13/2023/ND-CP. It says VNSHOP may process sensitive personal data and treats data collection and processing as a condition for providing products and services; users accept the policy by transacting. Online payments go through VNPAY's payment gateway. No independent audit report or public data incident involving VnShop was found in the sources opened.

VnShop alternatives

Shopee logo7.1/10

Shopee

Vietnam's leading e-commerce marketplace, with Shopee Mall and SPayLater

Free
Tiki logo6.8/10

Tiki

Vietnamese marketplace: authentic-goods pledge, 2-hour delivery, shrinking share

Free
All alternatives

Frequently asked questions

Is VnShop owned by VNPAY?

The website states vnshop.vn is owned by VNSHOP Joint Stock Company and developed by VNPAY. The sources opened do not describe the company's ownership structure.

What if I receive a defective item?

Within 7 days of successful delivery, defective or damaged items are replaced or returned free. You need photos or video of the fault and the parcel label; for technology items sold by VnShop, an unboxing video within 24 hours is required. Refunds usually reach your account in 7 to 10 working days.

How long does delivery take?

Per the delivery policy: Hanoi and Ho Chi Minh City 1 to 5 days, same-region provinces 3 to 5 days, cross-region and Central provinces 5 to 7 days, remote areas 5 to 10 days, excluding Sundays and holidays.

How do I contact support?

Free hotline 1800 5888 59 (purchases and complaints, 8am to 6pm Monday to Sunday), email [email protected], or chat via Facebook Messenger and Zalo.

Review evidence & sources11

Scores

Ease of use
6.5
Why this score

Buying inside a bank app people already use removes payment steps (per VCCI, April 2026). With no user ratings to verify the experience, the score stays cautious. The interface is Vietnamese only.

Features
6.5
Why this score

Broad categories from electronics and groceries to baby goods and fashion, with bank-specific vouchers. No standout features such as livestreams or price tracking were found.

Value for money
6.5
Why this score

Listed prices with visible discounts on the homepage and no membership fee. No independent source compares prices with other marketplaces.

Performance
6.0
Why this score

No independent source on stability. The delivery policy states 1 to 5 days in Hanoi and Ho Chi Minh City and 5 to 10 days for remote areas. The company self-reports a return rate under 1%, unverified.

Support
6.5
Why this score

A free hotline (1800 5888 59, 8am to 6pm daily), email, Messenger and Zalo chat, and a public complaints policy. No third-party assessment of support quality was found, which caps the score.

Privacy & security
6.5
Why this score

A data protection policy aligned with Decree 13/2023 and payments via the VNPAY gateway. Marked down because the policy makes data processing a condition of service and allows processing of sensitive data.

Sources

Specs & compatibility
Developer
Công ty Cổ phần VNSHOP (website do VNPAY phát triển)
Headquarters
Vietnam
Launched
2020
Category
Shopping

Capabilities

  • Integrations

Platforms

  • Web

Interface languages

  • Vietnamese

Integrations

  • VNPAY-QR
  • VCB Digibank
  • BIDV SmartBanking
  • Agribank Plus
  • VietinBank iPay Mobile
  • HDBank
  • Eximbank Edigi

Support

  • Phone
  • Email
  • Live chat
  • Help center

Change history

  1. Company.VnShop holds VnShop NEXT 2026, announcing the "Chọn VnShop - Chọn An tâm" (Choose VnShop, choose peace of mind) strategy and saying the Vietnam Records Organization confirmed it as the e-commerce platform integrated into the most bank apps.
  2. Feature.VOV reports more than 20 bank apps, including VCB Digibank, BIDV SmartBanking, Agribank Plus and VietinBank iPay Mobile, plus the VNPAY wallet, integrate VnShop.
  3. Update.VNSHOP's personal data protection policy takes effect, citing Decree 13/2023/ND-CP.
Full change history (5)
  1. Launch.Vietcombank launches "Online shopping - VNPAY Shopping" in its VCB-Mobile B@nking app, built by VNPAY.
  2. Company.VNSHOP Joint Stock Company is first registered in Hanoi.
About the author

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