Source-backed analysis7
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
7 reference sourcesInformation updated Nov 13, 2026
How we review
Vietbank Digital Plus Review
Vietbank's retail banking app, built around shake-to-scan QR transfers
By AppDuo Editorial Team · Fact-checked
- iOS
- Android
On this page
Decide at a glance
Our verdict
A fit for existing Vietbank customers who want transfers, spending tracking and pre-transfer risk warnings in one app. The trade-offs: it is limited to Vietbank customers, its privacy disclosures differ between the two app stores, and the support page gives no fee amounts.
Best for: Vietbank customers who want QR transfers without logging in first
Skip it if: People without a Vietbank account
Pros
- Shaking the phone on the pre-login screen opens the QR scanner for a transfer.
- Layered authentication: password, Face ID/Touch ID, SMS OTP and Soft OTP.
- On-screen warnings before transfers, alerts for logins and transactions between 23:00 and 05:00, and flagging of unusual transfer descriptions.
Cons
- Privacy disclosures conflict: the App Store label says no data is collected, while Google Play lists location, personal info and other data types.
- Limited to Vietbank customers; none of the sources reviewed describe opening an account in the app.
All pros and cons · Who is it for?
More pros
- Spending tracking, balance alerts shared with family, scheduled transfers, automatic bill payment and instant statement export.
More cons
- The support page links to a fee schedule without listing amounts, and the terms state no data retention period.
Best for
- People who want spending tracking and a customisable interface in their bank app
- Current Vietbank Digital users moving to the newer app
Skip it if
- Users who need an interface in languages other than Vietnamese and English
Experience & key features
Vietbank Digital Plus is the retail banking app of Vietnam Thuong Tin Commercial Joint Stock Bank (Vietbank), replacing the earlier Vietbank Digital app. It appeared on the App Store on 2 December 2025, and according to Đại biểu Nhân dân the bank formally launched the platform with VNPAY on 30 March 2026. Existing Vietbank Digital customers can switch to it.
The feature the press mentions most is shaking the phone on the pre-login screen to open the QR scanner for a transfer. Users can change colours and wallpapers and pick a zodiac icon for their birth year. Money tools include income and expense tracking, balance alerts shared with family, scheduled transfers, automatic bill payment, statement export and savings interest illustrations. Small merchants get Voice OTT balance alerts, and taxi, movie and flight booking are built in.
For security, press reports list password, Face ID/Touch ID, SMS OTP and Soft OTP. On 12 April 2026 Vietbank added alerts for logins and transactions between 23:00 and 05:00, pre-transfer warnings and detection of unusual transfer descriptions. The bank says these warnings are advisory and do not block transactions.
The app is free to download. Vietbank's support page (written for the Vietbank Digital app) describes activation with an SMS code from the bank followed by Soft OTP setup; none of the sources reviewed describe opening an account in the app. Transaction fees sit in a separate fee schedule with no amounts on the support page, and choosing a custom account number costs extra.
Ratings stand at 3.96/5 on the App Store (204 ratings) and 4.3/5 on Google Play (184 reviews), still too few to say much. The app suits people who already bank with Vietbank; anyone choosing a new bank can compare it with apps from larger banks such as VCB Digibank, MB Bank, Techcombank Mobile and BIDV SmartBanking.
Screenshots
Plans & pricing
Prices last verified Nov 13, 2026
Miễn phí
PersonalFree
Free to download. Vietbank's support page says choosing a custom payment account number carries a fee; transaction fees sit in the bank's separate fee schedule.
- Free plan limits
- Free to download and aimed at Vietbank customers. The support page (written for the earlier Vietbank Digital app) describes activation with an SMS code from the bank, followed by Soft OTP setup.
- Free trial
- No free trial
Cancellation & refunds
Not applicable to the app. Under the service terms, customers can request a trace or dispute a transaction within 60 days of the transaction date.
Privacy
Vietbank's electronic banking terms (written for the Vietbank Digital app; Digital Plus is not named) require facial biometrics plus an OTP for the first Mobile Banking transaction or one on a new device, and let the bank lock access over suspected fraud or money laundering. The bank may pass customer information to its staff and to third parties that need it to carry out instructions or settle disputes. The terms give no retention period and do not mention rights to access or delete data. The two app stores disagree: the App Store label says the app collects no data, while Google Play's data-safety section lists location, personal info and four other data types, and states that data is encrypted in transit, not shared with third parties, and can be deleted on request.
Vietbank Digital Plus alternatives
7.7/10Techcombank Mobile
Techcombank's retail banking app with zero-fee transfers and auto-earning
7.4/10MB Bank
MB's banking app: free transfers, online sign-up and strong store ratings
Controversies & incidents
Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 13, 2026
No significant controversies or incidents found in the sources we checked.
Frequently asked questions
Does Vietbank Digital Plus cost anything?
Downloading is free. Choosing a custom payment account number carries a fee, and transaction fees are in Vietbank's fee schedule.
Can I move over from Vietbank Digital?
Yes. According to Thị trường Tài chính Tiền tệ, customers can upgrade from the Vietbank Digital app to Vietbank Digital Plus.
How do I activate the app?
Vietbank's support page says to enter your username, password and the activation code the bank sends by SMS, then set up Soft OTP.
What if I lose my phone?
Vietbank advises locking the app at once: call the 1800 1122 hotline to request a service lock, or log in on another phone and enter a wrong password five times.
Is the app available in English?
Yes. The App Store listing shows two languages: Vietnamese and English.
Review evidence & sources7
Scores
- Ease of use
- 7.0
- Features
- 7.2
- Value for money
- 7.0
- Performance
- 6.5
- Support
- 6.8
- Privacy & security
- 6.2
Why this score
Shake-to-scan QR, interface customisation and two languages (Vietnamese, English). Ratings are 3.96/5 on the App Store and 4.3/5 on Google Play, each from fewer than 210 ratings. Per the support page, activation needs a bank-sent code and Soft OTP setup.
Why this score
Transfers, automatic bill payment, scheduled transfers, spending management, Voice OTT for small merchants, savings interest illustrations, plus taxi, movie and flight booking. Broad for a retail bank app, though no independent comparison was found.
Why this score
Free to download, but the support page lists no transaction fee amounts, so value cannot be judged further.
Why this score
No independent speed or stability data was found. Version 1.1.1 (9 Nov 2026) lists only performance improvements; store ratings are the only signal.
Why this score
Toll-free hotline 1800 1122 (also used to lock the service after losing a phone) and email [email protected]; transaction disputes within 60 days. No response-time data found.
Why this score
The terms allow disclosure to third parties needed to carry out instructions or settle disputes, and state no retention period or deletion right. The App Store label (no data collected) contradicts Google Play's data-safety section. No data breach involving the app was found.
What users say
- App Store (Việt Nam)4.0/5 · 204
- Google Play4.3/5 · 184
Sources
- storeApp Store listing (Vietnam)Nov 13, 2026
- storeGoogle Play listingNov 13, 2026
- Vendor-providedVietbank support pageNov 13, 2026
- Vendor-providedVietbank electronic banking termsNov 13, 2026
- pressThị trường tài chính tiền tệ (2026-04-06)Nov 13, 2026
- pressĐại biểu Nhân dân (launch coverage)Nov 13, 2026
- pressVNBA: Vietbank risk controls (2026-04-12)Nov 13, 2026
Specs & compatibility
- Developer
- Ngân hàng TMCP Việt Nam Thương Tín (Vietbank)
- Headquarters
- Vietnam
- Launched
- 2025
- Category
- Finance
Capabilities
- Mobile app
Platforms
- iOS
- Android
Interface languages
- Vietnamese
- English
Integrations
- VNPAY
- Vietlott SMS SDK
Support
- Phone
- Help center
Change history
- Update.Version 1.1.1 is released on the App Store with performance improvements.
- Feature.Vietbank announces alerts for logins and transactions between 23:00 and 05:00, plus pre-transfer warnings.
- Launch.Vietbank launches the Vietbank Digital Plus platform with VNPAY.
Full change history (4)
- Launch.Version 1.0.0 is released on the Vietnam App Store.
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