Source-backed analysis9
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
9 reference sourcesInformation updated Nov 10, 2026
How we review
MB Bank Review
MB's banking app: free transfers, online sign-up and strong store ratings
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
MBBank puts everyday banking in one app (transfers, bills, savings, loans and online account opening) and holds 4.7-4.8/5 on both app stores. On the downside, some Google Play reviewers complain about heavy promotional notifications and occasional hangs, and MB's privacy disclosures contradict each other across official sources.
Best for: People who want to open an account online and pick their own account number
Skip it if: People who dislike frequent promotional notifications from their bank
Pros
- High ratings: 4.7/5 on the App Store (about 2.1 million ratings) and 4.8/5 on Google Play (about 1.09 million reviews)
- Fully online account opening with a chosen account number, per MB's release notes
- No transfer fees in the app: reported by the press since 2020 and still advertised as lifetime-free on the store listings
Cons
- Some Google Play reviewers complain about frequent promotional notifications that cannot be switched off selectively
- Some users report hangs and slow start-up, plus confusing wording in the English version
All pros and cons · Who is it for?
Pros
- One app for transfers, bills, savings, loans and cards
Cons
- MB's privacy disclosures on Google Play, the App Store and its website contradict each other
- Some vanity account numbers cost extra and need a branch visit within 2 working days, according to Quantrimang
Best for
- Frequent senders who don't want to pay transfer fees
- Customers who already use other MB Group products
Skip it if
- Users who need a clear, consistently worded English interface
Problems it solves
Experience & key features
What MB Bank is
MB Bank (also called App MBBank) is the digital banking app of Military Commercial Joint Stock Bank (MB). According to MB's website, the bank was founded on 4 November 1994 and began operating in 1998. The iOS app has been on the Vietnamese App Store since April 2017, and on Google Play it has passed 10 million downloads.
Key features
The store description lists balance and transaction tracking with asset management across MB Group, 24/7 domestic and international transfers, utility and internet bill payment, savings accounts, MB membership perks, online loans and layered security. The latest release notes highlight fully online account opening with a chosen account number and in-app opening of a virtual credit card.
Fees and value
The app is free to download. Vietnam Navy newspaper (17 April 2020) reported that from 1 January 2020 MB waived all transfer fees on the MBBank app for every customer, and the Vietnam Banks Association (25 February 2022) reported that balance-change notifications in the app are free too. The current App Store and Google Play release notes still promise lifetime-free transfers and a free virtual credit card. Card, loan and other service fees follow MB's fee schedule. For vanity account numbers, Quantrimang (3 March 2026) says some are free and some are paid, and after registering in the app you must complete the paperwork at a branch within 2 working days or lose the number.
More analysis
Scale and user feedback
According to The Investor (3 February 2026), MB had 35.09 million customers at the end of 2025, 31.1 million of them retail users on the mobile app, and digital channels brought in 50.3% of total revenue. The app holds 4.7/5 on the App Store (about 2.1 million ratings) and 4.8/5 on Google Play (about 1.09 million reviews). Negative 2026 reviews on Google Play centre on three issues: promotional notifications that cannot be switched off selectively, hangs or slow start-up, and confusing English wording.
Compared with alternatives
MBBank fits best for people already using MB Group products, frequent senders and anyone who wants to pick an account number. If you already bank elsewhere, compare it with VCB Digibank, Techcombank Mobile, BIDV SmartBanking, TPBank Mobile or VPBank NEO: all cover transfers, bills and savings, so the real differences are each bank's fees, perks and products.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
App MBBank (khách hàng cá nhân)
PersonalFree
The app is free to download. Individual services (cards, loans, some vanity account numbers) are charged under the bank's fee schedule.
- Free plan limits
- Press reports say MB dropped transfer fees on the MBBank app from 1 January 2020 and made balance-change notifications on the app free in 2022. The current App Store and Google Play release notes still claim lifetime free transfers and a free virtual credit card. Check the full fee schedule on MB's website or in the app.
- Free trial
- No free trial
Cancellation & refunds
Not applicable to the app itself. Banking fees depend on each product and MB's fee schedule.
Privacy
MB's own disclosures disagree. Google Play's Data safety section says no data is collected or shared with third parties, data is encrypted in transit and deletion can be requested. The App Store privacy label, also self-declared by MB, says identifiers, usage data, diagnostics and other data are used to track users, and that the device ID is linked to the user for analytics. The personal data protection policy on MB's website says the app may record usage statistics, device type, operating system, IP address and location, and classes account, card and transaction history as sensitive data. Read the full policy before granting the app location access.
MB Bank alternatives
7.7/10Techcombank Mobile
Techcombank's retail banking app with zero-fee transfers and auto-earning
7.5/10VPBank NEO
VPBank's digital banking app: eKYC onboarding, free transfers, many bundled services
Frequently asked questions
Does the MBBank app cost anything to download?
No. The app is free on the App Store and Google Play. Fees for individual banking services follow MB's fee schedule.
Are transfers on MBBank free?
Yes. Vietnam Navy newspaper (April 2020) reported that MB waived all transfer fees on the MBBank app from 1 January 2020, and the current App Store and Google Play release notes still promise lifetime-free transfers. Check MB's website or app for the exact terms.
Can I choose my account number?
Yes. The App Store and Google Play release notes mention online account opening with a chosen number. Quantrimang (March 2026) says some vanity numbers are paid and require completing paperwork at a branch within 2 working days.
How do I contact MB support?
Call the hotline 1900 545426 or email [email protected], as listed on both app store pages.
Review evidence & sources9
Scores
- Ease of use
- 7.8
- Features
- 8.0
- Value for money
- 8.2
- Performance
- 7.2
- Support
- 7.0
- Privacy & security
- 6.3
Why this score
Ratings of 4.7-4.8/5 from millions of store reviews point to broad satisfaction. Still, some users report hangs, cluttering promotional notifications and confusing English labels (for example "Deposit" where "Saving" was expected).
Why this score
Per the store description, the app covers account and asset management across MB Group, 24/7 domestic and international transfers, bill payment, savings, online loans, membership perks, and online account and virtual credit card opening. That covers everyday banking on par with other major Vietnamese bank apps.
Why this score
The app is free; the press reports free transfers and balance notifications, and MB still advertises lifetime-free transfers on the store listings. It stops short of a higher score because some services, such as vanity account numbers, still cost extra.
Why this score
Recent Google Play reviews (June-October 2026) report hangs, needing to clear the cache before the app opens, and slow transactions. The system does carry heavy load: per The Investor, up to 99% of MB's transactions went through digital channels in 2025.
Why this score
MB publishes a hotline (1900 545426) and email ([email protected]) and advertises 24/7 support on the store listings. There are too few independent sources on support quality to score it higher.
Why this score
Google Play says no data is collected, while the App Store label declares identifiers, usage and diagnostics data used for tracking, and the website policy lists device, IP and location data. With three disclosures that do not match and no independent verification, the score is marked down.
What users say
- Apple App Store (Việt Nam)4.7/5 · 2,125,929
- Google Play4.8/5 · 1,090,000
Sources
- Vendor-providedMB Bank official websiteNov 10, 2026
- Vendor-providedMB Bank - About MBNov 10, 2026
- Vendor-providedMB Bank - Personal data protection policyNov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- pressThe Investor (2026-02-03)Nov 10, 2026
- pressBáo Hải quân Việt Nam (2020-04-17)Nov 10, 2026
- pressQuantrimang (2026-03-03)Nov 10, 2026
- pressHiệp hội Ngân hàng Việt Nam (2022-02-25)Nov 10, 2026
Specs & compatibility
- Developer
- Ngân hàng TMCP Quân đội (MB)
- Headquarters
- Vietnam
- Launched
- 2017
- Category
- Finance
Capabilities
- Mobile app
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
- English
Integrations
- MB Group (chứng khoán, bảo hiểm, tài chính tiêu dùng, quản lý quỹ)
Support
- Phone
- Help center
Change history
- Feature.Google Play shows the latest update at the time of research; the release notes mention online account opening with a chosen number, virtual credit card opening and lifetime-free transfer and virtual card fees.
- Company.The Investor reports end-2025 figures: 35.09 million customers, 31.1 million retail app users, digital channels 50.3% of revenue.
- Feature.MB encourages customers to move from SMS Banking to the app for free, unlimited balance-change notifications.
Full change history (6)
- Price.Per press reports, MB waives all transfer fees on the MBBank app for every customer.
- Launch.The first release of the MB Bank app appears on the Vietnamese App Store (release date per iTunes lookup data).
- Company.Military Commercial Joint Stock Bank (MB) is founded; it begins operating in 1998.
About the author
Reviews & comments
Written by readers with a verified email address.
No reviews yet. Have you used MB Bank? Share your real experience.
Reader reviews are counted separately and do not affect the Editorial Team’s score.
No comments yet. Be the first to share your experience.
Comments are readers’ opinions, not content from the AppDuo Editorial Team.