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Source-backed analysis12

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

12 reference sources

Information updated Nov 10, 2026

How we review
Udemy logo

Udemy Review

Big course marketplace: single courses or subscription, quality varies

Editorial Team6.9/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
Freemium · $13.00/mo
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Decide at a glance

Our verdict

Udemy suits people who want a specific skill (programming, IT, business), a wide choice of instructors and per-course pricing. The trade-off is uneven course quality, and Trustpilot reviewers often complain about refunds and customer support.

Best for: Self-directed learners who want one specific skill and prefer buying a course with lifetime access

Skip it if: People who need university-issued degrees or credentials; the site mainly promotes third-party certification prep

Pros

  • Large catalog: the App Store listing cites 290,000+ courses
  • Buy single courses with lifetime access, or subscribe to the Personal Plan
  • The app offers offline downloads, notes, quizzes and instructor Q&A

Cons

  • Trustpilot score of 1.6/5 (1,984 reviews) with many complaints about denied refunds and hard-to-reach human support
  • Subscriptions bought on Udemy.com carry no refund
All pros and cons · Who is it for?

Pros

  • App interface in 18 languages

Cons

  • Quality and freshness depend on each instructor; some reviewers call courses basic or outdated
  • Udemy became a Coursera subsidiary in May 2026, so catalog and policies may change

Best for

  • Learners preparing for IT, cloud or project-management certification exams
  • Companies that need a course library for staff through Udemy Business

Skip it if

  • Buyers who want flexible refunds, since subscriptions bought on Udemy.com are not refundable

Problems it solves

Experience & key features

Udemy is an online course marketplace founded in 2010 by Eren Bali, Gagan Biyani and Oktay Caglar, headquartered in San Francisco. Instructors publish their own courses and learners browse by topic such as development, IT, business, design or personal development. The homepage says Udemy is trusted by over 17,000 companies and millions of learners.

How it works

There are two ways to pay: buy a course for lifetime access, or subscribe to the Personal Plan for a curated library. According to the pricing page, the Personal Plan includes 28,700+ courses, certification prep, goal-focused recommendations and AI-powered coding exercises. The App Store and Google Play descriptions add offline downloads, notes, quizzes, instructor Q&A and AI Role Play with 1,800+ practice scenarios. No source consulted says Udemy issues university degrees.

Pricing and value

Viewed from the US, the pricing page lists the Personal Plan as "starting at $13.00/month", billed monthly or annually. The Team Plan costs $30.00 per user per month, billed annually (the Vietnam page sets it at 2 to 10 people, the US page at 2 to 50); Enterprise is for organizations of more than 20 people and requires contacting sales. Eligible single courses can be refunded within 30 days, but Udemy may refuse if a notable part was watched or downloaded; subscriptions bought on Udemy.com are not refundable. Checking a course's preview and reviews before paying is therefore sensible.

More analysis

User feedback and context

App-store scores are high (App Store 4.7/5, Google Play 4.4/5), yet Trustpilot shows only 1.6/5 from 1,984 reviews, concentrated on support, refunds and unexpected renewals. Trustpilot notes the company has not recently invited reviews or replied to negative ones, so the score may be unrepresentative. On 11 May 2026 Coursera completed its combination with Udemy; the press release says nothing changes on day one and the platforms are not yet integrated.

Compared with alternatives

Coursera and edX lean toward university courses and credential programs; LinkedIn Learning ties into professional profiles; Unica is a Vietnamese-language marketplace. Udemy is stronger on instructor variety and per-course pricing, weaker on consistent quality and refund flexibility.

Screenshots

Udemy promotional screenshot on the App Store
Udemy promotional screenshot on the App Store
Second Udemy screenshot on the App Store
Second Udemy screenshot on the App Store
Third Udemy screenshot on the App Store
Third Udemy screenshot on the App Store

Plans & pricing

Prices last verified Nov 10, 2026

Official US prices (USD)

  • Single coursesPersonal
  • Personal PlanPersonal$13/mo
  • Team PlanBusiness$30/mo billed yearly
  • Enterprise PlanBusiness
Sources

Mua lẻ khóa học / Single courses

Personal

Contact sales

Pay per course for lifetime access to it. Each course page sets its own price; the main pricing page lists no fixed single-course price. On the US App Store, in-app prices for one course range from 9.99 to 19.99 USD.

Personal Plan

Personal

$13/mo/user

Viewed from the US, the pricing page says "starting at $13.00/month", billed monthly or annually, cancel anytime. It includes 28,700+ top-rated courses, certification prep, goal-focused recommendations and AI-powered coding exercises. No separate annual price is listed.

Team Plan

Business

$30/mo/user

$30.00 per user per month in the US, billed annually, for teams of 2 to 10 on the Vietnam page (2 to 50 on the US page); cancel anytime, with a free trial. Includes 28,000+ courses, analytics and adoption reports and an international collection in 15 languages.

Enterprise Plan

Business

Contact sales

For organizations of more than 20 people; contact sales for pricing. Includes 30,000+ courses, advanced analytics and a dedicated customer success team.

Free plan limits
Creating an account and browsing courses is free. The pricing page does not mention a free-course catalog or a Personal Plan trial.
Free trial
No free trial
Cancellation & refunds

Per Udemy's refund policy: eligible single-course purchases can be refunded within 30 days, but Udemy may deny requests when a notable part of the course was watched or downloaded, or when refunds are repeated. Some payment methods (such as iOS in-app purchases and bank transfers) are refunded as Udemy credit only. Subscriptions bought on Udemy.com have no 30-day guarantee and are not refunded unless the law requires it.

Privacy

The privacy policy (updated 9 November 2026) says Udemy does not sell personal information in the traditional sense, but it uses cookies for targeted advertising, shares cookie data with advertisers and Google Ads, and uses session-replay tools (password and payment fields are masked). For generative AI features it processes your inputs to respond but states it does not use personal data to train or fine-tune GenAI models. Data from users outside the US is transferred to the US. People under 18 cannot set up an account themselves; a parent or guardian must open it. Profile data you add is publicly viewable. Learners using Udemy Business through an employer fall under a separate privacy statement.

Official pricing page

Udemy alternatives

Coursera logoVSUdemy logoCoursera vs Udemy
Coursera logo7.4/10

Coursera

University and company courses with certificates and online degrees

Freemium

Frequently asked questions

Is Udemy free?

Creating an account and browsing is free, but full access requires buying a course or subscribing to the Personal Plan. The pricing page does not mention a free-course catalog.

Does Udemy offer refunds?

Eligible single courses can be refunded within 30 days, but may be denied if much of the course was consumed or downloaded. Subscriptions bought on Udemy.com are not refunded unless law requires. iOS in-app purchases are credit-only.

Does Udemy issue certificates?

The privacy policy mentions completion certificates, and the homepage promotes prep courses for third-party certifications such as CompTIA, AWS and PMI. The pages consulted say nothing about the formal standing of the certificates.

Is Udemy owned by Coursera?

Yes. Coursera announced completion of its combination with Udemy on 11 May 2026. The release says nothing changes to access, subscriptions or pricing on day one.

Review evidence & sources12

Scores

Ease of use
7.8
Why this score

The app has offline downloads, notes and quizzes; App Store 4.7/5 (76,822 ratings), Google Play 4.4/5 (about 514,000 reviews). Trustpilot reviewers do report loading and checkout problems and a confusing annual-plan default.

Features
8.0
Why this score

28,700+ courses in the Personal Plan, certification prep, AI coding exercises and AI Role Play. It does not offer university degrees as some peers do.

Value for money
7.0
Why this score

Both per-course and subscription options; on the US pricing page the Personal Plan starts at $13.00/month and the Team Plan costs $30.00 per user per month, billed annually. Points lost because subscriptions are non-refundable and single-course refunds can be denied after heavy viewing.

Performance
7.0
Why this score

No independent measurements; the score rests on strong store ratings and Trustpilot reports of load failures and checkout timeouts.

Support
5.5
Why this score

The help center relies on an AI virtual assistant, and account-specific help requires login. Trustpilot (1.6/5) has many reports of chatbot loops and template emails; Trustpilot also notes Udemy has not recently invited reviews, so the score may be unrepresentative.

Privacy & security
6.0
Why this score

The policy says it does not sell personal data or train AI on it, but it uses targeted advertising, shares cookie data with Google Ads, records sessions and transfers data to the US.

What users say

Sources

Specs & compatibility
Developer
Udemy, Inc.
Headquarters
United States
Launched
2010
Category
Education

Capabilities

  • AI features
  • Mobile app
  • Works offline

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • English
  • Vietnamese
  • French
  • Spanish
  • German
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese
  • Thai
  • Indonesian

Support

  • Help center
  • Live chat
  • Email

Change history

  1. Company.Coursera completes its combination with Udemy; the two platforms are not merged on day one.
  2. Company.Coursera agrees to acquire Udemy in an all-stock deal.
  3. Company.Udemy cuts the share of revenue going to instructors; by September it had laid off 30% of employees.
Full change history (6)
  1. Company.Udemy goes public in the United States.
  2. Launch.Release date of the first Udemy iOS app per the App Store listing data.
  3. Launch.Udemy is founded by Eren Bali, Gagan Biyani and Oktay Caglar.
About the author

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