Sun PhuQuoc Airways Review

Under the conditions of carriage, a refundable ticket returns the unused amount minus refund fees, while a non-refundable ticket returns only taxes, government fees and some unused ancillaries. If the airline cancels, moves the departure by more than 5 hours, or delays by 4 hours or more, passengers can claim a refund. The document gives no amounts for change or refund fees; the airline publishes them on its website and app, at branches or via the call center.

The customer personal data protection notice (last updated 12 March 2026) restates the legal definitions of two data groups: basic data such as name, date of birth, ID numbers and phone number, and sensitive data such as biometrics, location determined by positioning services, and bank card and account details. The airline also collects device and app data, cookies, advertising data and camera footage on its premises. Stated purposes include service delivery, payments, customer care, identity verification, fraud prevention and interest-based advertising, including on third-party websites. Data may be shared with partners, advertising partners, successors in a business transfer, and authorities where the law requires. The notice sets no fixed retention period (data is kept until the customer asks for deletion or as the law requires) and does not address transfers outside Vietnam. Customers can view, update or delete some data through the account management page, the hotline or a written request. On the App Store, the developer declares that location, search history, identifiers, usage data and diagnostics may be used to track users across other companies' apps and websites, while the Google Play data safety section says no data is shared with third parties.