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Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

10 reference sources

Information updated Nov 10, 2026

How we review
Odoo logo

Odoo Review

Modular business suite with an open-source Community edition

Editorial Team7.4/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
  • API
Freemium · $11.20/mo (business plan)
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Decide at a glance

Our verdict

Odoo suits businesses that want CRM, accounting, inventory and manufacturing in one system, starting with a free app and adding more over time. The trade-off is often substantial implementation and customization work, and mixed reviews on bugs and support.

Best for: Small and mid-sized companies wanting sales, accounting, inventory and manufacturing in one system

Skip it if: Anyone who wants a lightweight tool that works out of the box with no setup

Pros

  • One App Free plan: one app, unlimited users, free with no time limit
  • Broad scope: CRM, accounting, inventory, manufacturing, website and HR on one platform
  • Open-source Community edition (LGPLv3); the Custom plan allows on-premise hosting

Cons

  • Odoo Online does not run custom or Apps Store modules; you need the Custom plan for that
  • Mobile app supports Odoo 16+ Enterprise only; rated 2.6/5 on the App Store and 3.1/5 on Google Play
All pros and cons · Who is it for?

Pros

  • G2 and Capterra reviewers often praise customizability and the modular structure

Cons

  • Reviewers mention a learning curve, bugs and uneven support
  • Discounted prices last only 12 months; implementation and Odoo.sh hosting cost extra

Best for

  • Teams with technical staff or an implementation partner who need deep customization or self-hosting

Skip it if

  • People who work mainly on their phone: the mobile app is Enterprise-only and has low store ratings

Problems it solves

Experience & key features

Odoo is a business management suite built by Odoo S.A. of Belgium. According to Wikipedia, it began in 2005 as TinyERP, became OpenERP in 2008 and Odoo in 2014. It consists of apps such as CRM, sales, accounting, inventory, manufacturing, website and HR, which you add as needed.

Odoo comes in two editions. Community is open source under LGPLv3, while Enterprise is a commercial edition built on the Community core; the editions page says you can switch between them. Wikipedia lists Odoo 19 as the long-term support release of September 2025, and the pricing page includes Agentic AI in the Custom plan.

The official pricing page lists One App Free (one app, unlimited users). Standard (all apps) is US$8.95 per user/month billed yearly or US$11.20 billed monthly; Custom (adding Studio, Agentic AI, Multi-Company and External API) is US$16.40 or US$20.40. A current discount cuts these to US$7.25 and US$9.10 for Standard and US$13.40 and US$16.40 for Custom, valid 12 months for initial users. Light Users cost US$2.90 per month. Implementation services, custom code maintenance and Odoo.sh hosting are not included.

Compared with CRM-focused tools like HubSpot or Zoho CRM, Odoo covers more operations (inventory, manufacturing, accounting) but typically needs more setup. G2 and Capterra both show 4.2/5, with praise for customization and modules and criticism of bugs, the learning curve and support. The mobile app is Enterprise-only and rated well below the web-review scores.

Screenshots

Odoo app on iPhone, image 1 (App Store)
Odoo app on iPhone, image 1 (App Store)
Odoo app on iPhone, image 2 (App Store)
Odoo app on iPhone, image 2 (App Store)
Odoo app on iPhone, image 3 (App Store)
Odoo app on iPhone, image 3 (App Store)

Plans & pricing

Prices last verified Nov 10, 2026

One App Free

Business

Free

Free forever for one app of your choice (plus any apps it depends on), unlimited users, hosted on Odoo Online. Multi-company is allowed, and Odoo Studio can be the chosen free app.

Standard

Business

$11.20/mo/user

$8.95/mo billed yearly

All apps, hosted on Odoo Online (storage up to 100 GB at no extra cost). List price is US$8.95 per user/month billed yearly or US$11.20 billed monthly. The pricing page currently shows a discount to US$7.25 and US$9.10, valid for 12 months for the initial users ordered.

Custom

Business

$20.40/mo/user

$16.40/mo billed yearly

All apps plus Odoo Studio, Agentic AI, Multi-Company and External API. Hosted on Odoo Online, Odoo.sh (hosting billed separately) or on-premise. List price is US$16.40 per user/month billed yearly or US$20.40 billed monthly; the page currently shows US$13.40 and US$16.40 for the first 12 months for initial users.

Free plan limits
One App Free covers a single app with unlimited users on Odoo Online. The open-source Community edition can also be self-installed.
Free trial
No free trial
Cancellation & refunds

The pages reviewed give no refund policy. The trial page states no credit card is required.

Privacy

According to its privacy policy, Odoo does not sell or trade data, and customers keep ownership and control of the data in their databases. Databases are hosted in the region closest to the customer (USA, Canada, France, Belgium, Singapore, Taiwan, India, Saudi Arabia, Australia), with at least three redundant backups in separate data centers. Subprocessors include OVHcloud, Google Cloud and AWS (non-EU regions). Cloud databases are kept for 3 weeks after cancellation, and deleted data may remain in backups for up to 12 months. Trial sessions are recorded only with opt-in consent, and Odoo says it does not store credit card data.

Official pricing page

Odoo alternatives

HubSpot logo7.3/10

HubSpot

A CRM with a free tier that scales into marketing, sales and service

Freemium
Salesforce Sales Cloud logo7.1/10

Salesforce Sales Cloud

Enterprise-scale sales CRM: very broad, with fairly high per-user pricing

Free trial

Frequently asked questions

Is Odoo free?

Two ways: the One App Free plan on Odoo Online (one app, unlimited users) and the self-installed open-source Community edition. Multi-app plans are paid.

Can I try Odoo without a credit card?

No. The trial page says access is free with no credit card; you verify with a code sent by SMS (or WhatsApp). The page does not state the trial length.

How do Odoo Community and Enterprise differ?

Community is open source; Enterprise is a commercial edition built on Community. The Odoo mobile app supports Enterprise only (Odoo 16 or higher).

Where is Odoo Online data stored?

In the region closest to the customer, including the USA, Canada, France, Belgium, Singapore, Taiwan, India, Saudi Arabia and Australia; customers can request a region change subject to availability.

Review evidence & sources10

Scores

Ease of use
6.8
Why this score

Reviewers call the interface user-friendly, but many note a steep learning curve for newcomers; Capterra rates ease of use 4.0/5.

Features
8.5
Why this score

One platform spans CRM, sales, accounting, inventory, manufacturing, website and HR; the Custom plan adds Studio, Agentic AI and External API. G2 still records some missing-feature complaints.

Value for money
8.0
Why this score

A free one-app plan and a free Community edition; paid plans list at US$8.95 to US$20.40 per user/month, below many ERP/CRM peers. Implementation is extra.

Performance
6.8
Why this score

Odoo states daily incremental backups on two continents and regional hosting. The mobile app, however, rates 3.1/5 on Google Play and 2.6/5 on the App Store, with reviews citing slowness and post-update bugs; no public performance figures were found.

Support
6.5
Why this score

All plans include unlimited email support, Monday to Friday (24/5), in English, French, Spanish or Dutch; Capterra rates customer service 3.9/5 and G2 has poor-support remarks.

Privacy & security
7.5
Why this score

Clear policy on data location, subprocessors and retention; the company says it does not sell data. No end-to-end encryption was found.

What users say

Sources

Specs & compatibility
Developer
Odoo S.A.
Headquarters
Belgium
Launched
2005
Category
Business

Capabilities

  • Open source
  • Self-hostable
  • AI features
  • Public API
  • Integrations
  • Mobile app

Platforms

  • Web
  • iOS
  • Android
  • API

Interface languages

  • English
  • Vietnamese
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Russian
  • Thai
  • Indonesian

Integrations

  • Stripe
  • PayPal
  • Adyen
  • GitHub

Support

  • Email
  • Help center

Change history

  1. Feature.Odoo 19 LTS is released; Odoo 16.0 reaches end of life at the same time.
  2. Company.$500 million secondary share round backed by CapitalG, Sequoia Capital and BlackRock, at a valuation of up to $5.26 billion.
  3. Company.Odoo raises $90 million.
Full change history (6)
  1. Company.The company renames itself from OpenERP to Odoo.
  2. Update.TinyERP is renamed OpenERP.
  3. Launch.Fabien Pinckaers develops the software, first known as TinyERP.
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