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Source-backed analysis7

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

7 reference sources

Information updated Nov 10, 2026

How we review
Microsoft 365 logo

Microsoft 365 Review

Word, Excel, PowerPoint, Outlook and Teams with cloud storage and Copilot

Editorial Team7.8/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • Windows
  • macOS
  • iOS
  • Android
Free trial · $9.99/mo
Visit Microsoft 365
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Decide at a glance

Our verdict

Microsoft 365 suits individuals and organisations that need the full installed Office apps, especially Excel and Word, plus cloud storage and Teams. The trade-off is recurring subscription prices that have risen on both consumer and business plans, with AI features concentrated in the pricier tiers.

Best for: Businesses and people who work heavily in installed Excel, Word and PowerPoint and Office file formats

Skip it if: People who only write simple documents, where a free web version or free office suite is enough

Pros

  • Installed Word, Excel, PowerPoint, Outlook and OneNote, plus Teams and 1 to 2 TB of storage on consumer plans
  • Family plan shares across up to six people, each with up to five devices
  • Microsoft Learn states business customers' Copilot data is not used to train foundation models

Cons

  • Prices keep rising: consumer plans went up $3 a month in the US on 16 January 2025 when Copilot was bundled, and Business Basic and Standard rose on 1 July 2026 per Office Watch
  • On Family and Premium, AI features are for the owner only, not the other members
All pros and cons · Who is it for?

More pros

  • The Word app scores 4.7/5 from about 225,000 ratings on the Vietnam App Store

More cons

  • The consumer privacy statement allows data use for AI training and personalised ads

Best for

  • Families or small groups sharing one plan for up to six people with 2 TB of shared storage

Skip it if

  • Buyers who want a one-time purchase rather than a subscription; Microsoft sells Office Home 2024 separately for $179.99

Problems it solves

Experience & key features

What is Microsoft 365?

Microsoft 365 is Microsoft's subscription bundle of Office apps (Word, Excel, PowerPoint, Outlook, OneNote), Teams and cloud storage. It began as Office 365, generally available on 28 June 2011, and was renamed Microsoft 365 on 21 April 2020, according to Wikipedia. In December 2024 the Microsoft 365 app was renamed the Microsoft 365 Copilot App.

Plans and features

Microsoft's comparison page lists three consumer plans: Personal (1 person, 1 TB), Family (up to six people, 2 TB shared) and Premium (Family plus higher Copilot usage and agentic AI). All include Word, Excel, PowerPoint, Outlook, OneNote, Teams and Access (PC only), with a one-month free trial. For organisations there are Business Basic, Standard and Premium plans; Basic is aimed at web and mobile apps and Standard adds the installed Office apps.

Pricing and value

Per the official comparison page, Personal is $9.99 per month or $99.99 per year, Family $12.99 or $129.99, and Premium $19.99 or $199.99. Consumer prices reached these levels on 16 January 2025, when Microsoft bundled Copilot and raised US prices by $3 a month. For business, Office Watch reports that from 1 July 2026 Business Basic rose from $6 to $7 and Standard from $12.50 to $14, with Premium unchanged at $22; in return Basic and Standard gain 50 GB of extra mailbox storage, Safe Links and Copilot Chat enhancements. Microsoft's business pricing page blocked access during research, so verify before buying. No Microsoft-published VND price list was found.

More analysis

Who it's for and how it compares

Microsoft 365 fits best when you depend on Excel, Word or Office formats, or need Teams and business administration. Google Workspace is the main rival, leaning toward browser collaboration; LibreOffice and WPS Office offer free options. Because web and installed versions differ, check which plan holds the features you need before paying.

Screenshots

Microsoft Word for iPhone promotional screenshot from the App Store page
Microsoft Word for iPhone promotional screenshot from the App Store page
Second Microsoft Word screenshot on the App Store
Second Microsoft Word screenshot on the App Store
Third Microsoft Word screenshot on the App Store
Third Microsoft Word screenshot on the App Store

Plans & pricing

Prices last verified Nov 10, 2026

Microsoft 365 Personal

Personal

$9.99/mo

$8.33/mo billed yearly

1 person, signed in on up to 5 devices at once, 1 TB storage. Includes the Word, Excel, PowerPoint, Outlook and OneNote desktop apps, plus Teams, Forms, Editor and Access (PC only). Billed yearly: $99.99 per year.

Microsoft 365 Family

Personal

$12.99/mo

$10.83/mo billed yearly

1 to 6 people, up to 5 devices each, 2 TB shared. Same apps as Personal; AI features are for the subscription owner only. Billed yearly: $129.99 per year.

Microsoft 365 Premium

Personal

$19.99/mo

$16.67/mo billed yearly

Everything in Family, plus extensive Copilot usage, AI image and audio creation and agentic AI for advanced research and analytics, for the owner only. Billed yearly: $199.99 per year.

Business Basic

Business

$7/mo/user

$7 per user per month, billed yearly, from 1 July 2026 per Office Watch (previously $6). Microsoft's business pricing page blocked access during research, so verify before buying. Covers web and mobile apps and core cloud services.

Business Standard

Business

$14/mo/user

$14 per user per month, billed yearly, from 1 July 2026 per Office Watch (previously $12.50); adds the installed Office desktop apps.

Business Premium

Business

$22/mo/user

$22 per user per month, unchanged in the July 2026 adjustment per Office Watch.

Free plan limits
Free web versions of Word, Excel and PowerPoint are available with a Microsoft account but with fewer features; the pages consulted do not detail the limits. Personal, Family and Premium come with a one-month free trial.
Free trial
30-day free trial · no credit card
Cancellation & refunds

The pages consulted do not state a refund policy; see Microsoft's terms.

Privacy

For business customers, Microsoft's Learn documentation states that prompts, responses and data Copilot accesses through Microsoft Graph are not used to train foundation LLMs; data is encrypted at rest and in transit and covered by GDPR and EU Data Boundary commitments. Users can delete Copilot activity history via My Account. For consumer accounts, Microsoft's privacy statement says it may use data to improve products, including training AI models, and for personalised ads, while saying it does not use the content of email, chats, calls or personal files to target ads. For work or school accounts, administrators can access and manage the data.

Official pricing page

Microsoft 365 alternatives

Microsoft 365 logoVSGoogle Workspace logoMicrosoft 365 vs Google Workspace
Google Workspace logo8.1/10

Google Workspace

Gmail, Docs, Meet and Drive for business, built around the browser

Free trial
OneDrive logo7.4/10

OneDrive

Microsoft's cloud storage, built into Windows and Microsoft 365, with 5 GB free

Freemium
All alternatives

Frequently asked questions

How much does Microsoft 365 cost?

Per Microsoft's comparison page: Personal $99.99 per year, Family $129.99, Premium $199.99 (or $9.99, $12.99, $19.99 per month). Business is per user: Basic $7 and Standard $14 per month from July 2026 per Office Watch.

How is Microsoft 365 different from Office 365?

They are the same product line. Office 365 was renamed Microsoft 365 on 21 April 2020, per Wikipedia.

Can Family members all use the AI features?

No. The comparison page says AI features on Family and Premium are for the subscription owner only.

Does Microsoft use my data to train AI?

For business customers, Microsoft Learn says Copilot data is not used to train foundation models. The consumer privacy statement says Microsoft may use data to improve products, including training AI models.

Review evidence & sources7

Scores

Ease of use
8.2
Why this score

A familiar interface for most office users, and the Word app scores 4.7/5 on the Vietnam App Store. Marked down because plan structures and names have changed repeatedly (Office 365, Microsoft 365, Copilot), making the choice confusing.

Features
9.0
Why this score

Installed Office apps, Teams, cloud storage and Copilot; Wikipedia records Copilot reaching consumer plans from late 2024. The broadest feature set in the category.

Value for money
7.4
Why this score

Family at $12.99 per month for up to six people is reasonable, but Personal at $9.99 and Business Standard at $14 are not cheap against web suites, and prices have risen.

Performance
8.3
Why this score

Installed apps work offline and suit large files better than web versions by design, but no independent benchmarks were found, so this rests on descriptions and ratings.

Support
7.3
Why this score

Extensive Microsoft Learn and support documentation plus a tech community; direct support levels per plan were not confirmed on the pages consulted.

Privacy & security
6.8
Why this score

Clear commitments for business customers (encryption, GDPR, no foundation-model training on Copilot data). For consumers the privacy statement permits data use for product improvement including AI training and for personalised ads, so the score is lower.

What users say

Sources

Specs & compatibility
Developer
Microsoft Corporation
Headquarters
United States
Launched
2011
Category
ProductivityBusiness

Capabilities

  • Real-time collaboration
  • AI features
  • Works offline
  • Templates
  • Integrations
  • Public API
  • Mobile app

Platforms

  • Web
  • Windows
  • macOS
  • iOS
  • Android

Interface languages

  • Vietnamese
  • English
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Russian
  • Thai
  • Indonesian

Integrations

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • Teams
  • OneDrive
  • SharePoint
  • Copilot

Support

  • Help center
  • Live chat
  • Email
  • Phone
  • Community forum

Change history

  1. Price.Business Basic rises from $6 to $7 and Business Standard from $12.50 to $14 per user per month; Premium stays at $22 (per Office Watch).
  2. Price.Microsoft bundles Copilot into Personal and Family and raises US prices by $3 a month.
  3. Company.The Microsoft 365 app is renamed the Microsoft 365 Copilot App.
Full change history (8)
  1. Feature.Copilot features extend to Personal and Home subscribers in Asia-Pacific markets.
  2. Company.Office 365 is renamed Microsoft 365.
  3. Feature.Teams is added to the consumer Microsoft 365 plans.
  4. Update.Home Premium is renamed Home and a Personal plan is added.
  5. Launch.Office 365 becomes generally available, initially aimed at corporate users.
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