Skip to content
AppDuo
ReviewsComparisonsBest ofCollections
Source-backed analysis12

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

12 reference sources

Information updated Nov 10, 2026

How we review
IKEA logo

IKEA Review

Swedish low-price furniture: shop in store or online, with design tools in the app

Editorial Team6.6/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
Free · Free
Visit IKEA
Compare side by side
On this page

Decide at a glance

Our verdict

IKEA suits people who want low-priced furniture and home goods, bought in store or online, with a long return window and a free membership programme. The trade-offs are a 1.4/5 Trustpilot score driven by delivery and customer-service complaints, and a privacy policy that openly describes selling or sharing data for advertising.

Best for: Buyers of flat-pack furniture who want to see items in store and order online, or the reverse

Skip it if: Shoppers who need reliable delivery and quick support: many Trustpilot reviews cite repeated rescheduling, missing parts and long phone waits

Pros

  • A long return policy: 365 days for unopened items and 180 days for opened items with proof of purchase (US policy page)
  • IKEA Family is free, with 1 point per 1 USD, 90-day price protection and standard large-item delivery from 19 USD instead of 29 USD
  • The app is rated highly: 4.8/5 on the App Store (150,840 ratings) and 4.7/5 on Google Play (about 265,000 reviews)

Cons

  • Trustpilot scores 1.4/5 across 31,259 reviews with 77% at one star, though Trustpilot notes IKEA has not recently invited reviews or replied to negative ones, so the score may skew towards complaints
  • Non-members pay from 29 USD for standard large-item delivery; prices vary by zip code and exclude tax
All pros and cons · Who is it for?

Pros

  • The app offers room scanning to preview products, kitchen planners, scan-as-you-shop in store and order tracking

Cons

  • The privacy policy describes selling or sharing data for advertising, disclosing data to brokers, and using WiFi tracking and computer vision in stores

Best for

  • US shoppers who value a long return window (365 days for unopened items) and 90-day price protection through IKEA Family

Skip it if

  • People who want to keep their data out of advertising, since IKEA states it sells or shares data for that purpose

Problems it solves

Experience & key features

What it is

IKEA is a Swedish furniture and home-goods retailer. According to Britannica, Ingvar Kamprad founded the company in 1943, began selling furniture in 1948, published the first catalogue in 1951 and opened the first store in Älmhult in 1958; flat-packing from 1956 helped cut prices. Headquarters are now in the Netherlands, and IKEA is not owned by shareholders but controlled through operating companies, holding companies and non-profit foundations. This review focuses on the US ikea.com site and the IKEA app; delivery, returns and membership terms differ by country.

App, membership and rewards

The IKEA app (published by Inter IKEA Systems B.V.) offers personalised deals, lists, in-store navigation, scan-as-you-shop, kitchen planners, room scanning to preview products and order tracking. Per a 14 May 2025 press release, IKEA Family in the US launched a rewards scheme: 1 point per 1 USD, 25 points for logging in or saving a list, 50 points for creating a profile; food from 65 points and 5 USD off a product from 175 points. The same release cites more than 24 million US members, and members get 90-day price protection.

Delivery and returns

Per the US delivery page (undated), small orders of 35 USD or more and under 50 lb ship within the continental US. For large items, starting prices for members and non-members are: standard 19 and 29 USD, scheduled doorstep 29 and 39 USD, in-home 59 and 69 USD, and express in-home 69 and 79 USD. Prices vary by zip code and exclude tax. Unopened items can be returned within 365 days and opened items within 180 days with proof of purchase. From 15 April 2026, members get free Collect in-store pickup at IKEA-branded locations.

More analysis

Versus the alternatives

IKEA is strongest on ready-designed furniture, long returns and in-app tools. Shoppers who want many brands and sellers can look at Amazon or Walmart; this review did not compare item prices. Weigh the low Trustpilot score on delivery and support, and the privacy policy's description of selling or sharing data for advertising.

Screenshots

App Store promotional screenshot of the IKEA app's inspiration section
App Store promotional screenshot of the IKEA app's inspiration section
App Store promotional screenshot of the IKEA app's rewards section
App Store promotional screenshot of the IKEA app's rewards section
App Store promotional screenshot of the IKEA app's design tools
App Store promotional screenshot of the IKEA app's design tools

Plans & pricing

Prices last verified Nov 10, 2026

IKEA Family

Personal

Free

Per the IKEA Family page, the US membership programme is free to join. Members earn 1 point per 1 USD spent, 50 points for creating a profile and 25 points for logging in, and get member prices, 90-day price protection, lower delivery fees and a free coffee or tea on each store visit. Products are still paid for individually.

Free plan limits
Redemption tiers per the 14 May 2025 press release: 65 points for IKEA Restaurant food, 175 points for 5 USD off a product, 350 points for 10 USD off delivery.
Free trial
No free trial
Cancellation & refunds

Per the US return policy page (no update date shown), unopened products can be returned within 365 days and opened products within 180 days for a full refund with proof of purchase. Returns go through the Exchanges & returns desk in store or can be started online; exchanges require photo ID, a receipt or online order confirmation and the card used. The page does not state the refund method. IKEA Planning Studio and IKEA Pick Up Point locations do not accept returns.

Privacy

The US privacy policy (updated 28 Jan 2026) says IKEA collects contact and identity details, purchase and payment history, browsing and device data, IP-based approximate location and inferences drawn from this data, with precise location only with permission. Stores use security cameras, free WiFi that logs device MAC addresses and location, and computer vision to track occupancy. IKEA states that it 'sells' or 'shares' identifiers, online activity, geolocation and inferences to place ads, and may disclose data to data brokers for marketing. Users can request access, correction or deletion, or opt out of sale and sharing, through the privacy request portal, 1-888-888-4532 or the Your Privacy Choices link; IKEA treats Global Privacy Control signals as an opt-out of sale.

Official pricing page

IKEA alternatives

Amazon logo7.2/10

Amazon

The world's largest online store, strong on range and the Prime membership

Freemium

Frequently asked questions

Does IKEA Family cost anything?

No. The US IKEA Family page says it is 100% free to join. Benefits include member pricing, points, 90-day price protection, lower delivery fees and a free coffee or tea on each store visit. Programmes in other countries may differ.

How long do I have to return IKEA items?

Per the US return policy page, unopened products can be returned within 365 days and opened products within 180 days with proof of purchase for a full refund. IKEA Planning Studio and IKEA Pick Up Point locations do not accept returns. Rules in other countries may differ.

How much does IKEA's large-item delivery cost?

Per the US delivery page, standard delivery starts at 19 USD for IKEA Family members and 29 USD for others; scheduled doorstep delivery starts at 29 and 39 USD. Prices vary by zip code and exclude tax, so enter your zip code at checkout for the exact price.

Does IKEA use my data for advertising?

Yes, per the US privacy policy updated 28 Jan 2026: IKEA uses cookies, pixels and SDKs for targeted ads and states it 'sells' or 'shares' some data. You can opt out through the privacy request portal, the cookie settings or the Your Privacy Choices link, and IKEA treats Global Privacy Control signals as an opt-out of sale.

Review evidence & sources12

Scores

Ease of use
8.0
Why this score

The app rates 4.8/5 on the App Store and 4.7/5 on Google Play across hundreds of thousands of ratings, with in-store navigation and order tracking. It stops short of higher because the listing says some features are not available in every country.

Features
8.0
Why this score

The app includes room scanning, kitchen planners, scan-as-you-shop, wish lists, back-in-stock alerts, digital receipts and store busy times, plus a separate IKEA Home smart app for smart devices. This leans mainly on IKEA's own descriptions.

Value for money
7.5
Why this score

Member pricing, 90-day price protection, 365-day returns and a free IKEA Family. Furniture News (12 Nov 2025) reported FY25 IKEA Retail sales down 1.6% to 39 billion euros amid a focus on lower prices, while quantities sold rose 1.6%. This review did not compare item prices with other retailers.

Performance
5.5
Why this score

The delivery page lists tiers from standard to in-home delivery, but Trustpilot shows many complaints about repeated rescheduling, missing parts and damaged goods. These are unverified user reports.

Support
5.5
Why this score

Phone, chat, in-store returns desks and an online request portal exist, but many Trustpilot reviews cite long waits and delayed or refused refunds, and IKEA does not reply to negative reviews there. Not lower because Trustpilot notes IKEA does not invite reviews, so the sample may be skewed.

Privacy & security
5.0
Why this score

The policy is clear, spells out access, deletion and opt-out rights and treats Global Privacy Control as an opt-out of sale. Major downsides: IKEA states it 'sells' or 'shares' data for advertising, may disclose it to data brokers, and tracks devices via WiFi and uses computer vision in stores.

What users say

Sources

Specs & compatibility
Developer
Inter IKEA Systems B.V.
Headquarters
Netherlands
Launched
1985
Category
Shopping

Capabilities

  • Mobile app
  • Integrations

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • English
  • French
  • German
  • Japanese
  • Korean
  • Spanish
  • Portuguese

Integrations

  • IKEA Home smart (DIRIGERA hub)
  • IKEA Family

Support

  • Phone
  • Live chat
  • Help center

Change history

  1. Feature.Free Collect in-store pickup for members at IKEA-branded locations took effect.
  2. Update.The US privacy policy was last updated, per the policy page.
  3. Price.The large-item delivery benefit for IKEA Family members in the continental US took effect (35 USD minimum, standard delivery from 19 USD).
Full change history (6)
  1. Company.Furniture News reported FY25 IKEA Retail sales of 39 billion euros, down 1.6%, while quantities sold rose 1.6%.
  2. Feature.IKEA US launched Rewards from IKEA Family; the release cites more than 24 million members.
  3. Launch.The IKEA app (ID 1452164827) shows this release date on the App Store.
About the author

Reviews & comments

Written by readers with a verified email address.

No reviews yet. Have you used IKEA? Share your real experience.

Reader reviews are counted separately and do not affect the Editorial Team’s score.

No comments yet. Be the first to share your experience.

Comments are readers’ opinions, not content from the AppDuo Editorial Team.