Source-backed analysis9
Review basis
The AppDuo team prepared this review by analysing product features, official documentation and user feedback to help you understand its strengths, limitations and suitability for your needs.
9 reference sourcesInformation updated Nov 10, 2026
How we review
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
Amazon suits shoppers in the US or those who need international goods, offering a very broad range, a well-rated app (4.8/5 from over 8.4 million US App Store ratings) and a Prime membership bundling delivery with entertainment. The trade-offs: shoppers in Vietnam must check delivery eligibility themselves, the app interface covers only a handful of major languages (English, French, German, Japanese…), and Trustpilot scores it very low (1.5/5) over delivery, support and billing.
Best for: Shoppers in the US or other Amazon storefronts who want a large range and fast delivery through Prime
Skip it if: Shoppers in Vietnam wanting reliable fast domestic delivery, since international eligibility depends on the item and could not be verified on an official page
Pros
- The app is rated 4.8/5 from over 8.4 million ratings on the US App Store and 4.4/5 on US Google Play; features include real-time tracking, price-drop alerts, barcode or photo scan and 360-degree product views
- Scale: aboutamazon.com cites more than 30 billion items sold last year and over 1.5 million employees; Wikipedia reports 2025 revenue of about $716.9 billion
- Prime has clearly published pricing ($14.99 a month or $139 a year), a 30-day trial, and bundles fast delivery, Prime Video and Amazon Music
Cons
- Trustpilot scores it 1.5/5 from 50,257 reviews (67% one-star): late or misdelivered parcels, defective items, hard-to-reach live agents and charges after cancelling subscriptions; the company hasn't invited reviews, so the sample may be skewed
- Per Wikipedia, Amazon must pay a $1 billion civil penalty and $1.5 billion in consumer refunds in the FTC case alleging deceptive Prime sign-ups and an exceedingly difficult cancellation (2025)
All pros and cons · Who is it for?
Pros
- Live chat support, described on the App Store as available 24/7
Cons
- The app interface covers only a handful of major languages (English, French, German, Japanese, Korean…); delivery to Vietnam couldn't be verified on an official page, and in 2021 Amazon gave no timeline for selling directly to Vietnamese consumers
- The official returns and privacy policies could not be opened, so those terms are unverified
Best for
- People who want shopping, video, music and audiobooks in one ecosystem
Skip it if
- Privacy-sensitive users, given the many data types the App Store label links to the account
Experience & key features
What is Amazon?
Amazon is a US company founded by Jeff Bezos on 5 July 1994 in Bellevue, Washington, initially as Cadabra to sell books online, renamed Amazon in November 1994; its website launched on 16 July 1995 (per Wikipedia). Today it spans online shopping, cloud computing (AWS), video streaming, devices, advertising and AI services; aboutamazon.com places its headquarters in Seattle. Per Wikipedia, 2025 revenue was about $716.9 billion.
Features and Prime
The US App Store description lists real-time delivery tracking, 360-degree product views, a camera-based "View in your room" feature, price-drop alerts, biometric sign-in, 24/7 chat support and barcode or photo scanning. According to aboutamazon.com, Prime costs $14.99 a month or $139 a year and includes fast free shipping, Prime Video, Amazon Music, Prime Reading, exclusive deals and Alexa+; a 30-day trial is offered, and young adults and students get six months.
Using Amazon from Vietnam
No official Amazon page listing items that ship to Vietnam could be found, so eligibility has to be checked when choosing a delivery address. A VietnamFinance interview (December 2021) says Amazon Global Selling Vietnam focuses on helping Vietnamese businesses export through Amazon, and Amazon gave no timeline for Vietnamese consumers buying directly. The Vietnamese App Store shows 4.5/5 from 6,392 ratings, far fewer than the 8.48 million in the US.
More analysis
User sentiment and controversies
The two sources diverge: 4.8/5 from over 8.4 million ratings on the US App Store, versus 1.5/5 from 50,257 reviews on Trustpilot, 67% of them one-star (the company hasn't invited reviews or replied to negative ones, so the sample may be skewed). Main complaints are late or misplaced deliveries, defective items, hard-to-reach live agents and charges after cancelling. Per Wikipedia, Amazon must pay a $1 billion penalty and $1.5 billion in consumer refunds in the FTC case over Prime sign-ups.
How it compares
For people in Vietnam, Shopee, Lazada and TikTok Shop offer domestic delivery and Vietnamese-language policies; Amazon fits better when you need a specific international item and accept shipping costs and import duties. For people in the US, Prime is the main reason to choose Amazon; read the cancellation terms carefully before signing up.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Không cần thành viên / No membership
Free
Creating an account and buying carries no membership fee; buyers pay the item price, shipping and tax where applicable. Fast free delivery is a Prime benefit.
Prime
$14.99/mo
$11.58/mo billed yearly
Per an aboutamazon.com article (updated 14 July 2025): $14.99 a month or $139 a year (about $11.58 a month). Includes fast free shipping, Prime Video, Amazon Music, Prime Reading, exclusive deals, Buy with Prime and Alexa+. A 30-day trial is offered to eligible customers, and young adults and higher-education students can get a six-month trial. Prices and benefits are for the US market.
- Free plan limits
- You can shop without Prime but without its benefits. Within the app, services such as Audible or Amazon Music Unlimited are separate purchases (for example Audible Premium Monthly $15.99 and Amazon Music Unlimited Individual $13.99 on the US App Store).
- Free trial
- 30-day free trial · no credit card
Cancellation & refunds
Amazon's official returns policy page could not be opened during research (the server returned 503), so specific return windows and refund conditions cannot be stated. Check the Returns section in your Amazon account before buying.
Privacy
Amazon's Privacy Notice could not be opened during research (the server returned 503), so retention and sharing terms cannot be summarised from the official text. The US App Store privacy label lists many data groups linked to the user: purchases, financial info, location, contact info, user content, search history, identifiers, usage data, health and fitness, sensitive info and diagnostics, with third-party advertising among the declared purposes. Wikipedia notes that in 2023 Ring, an Amazon subsidiary, agreed to pay $5.8 million to settle an FTC lawsuit over privacy violations.
Amazon alternatives
7.1/10Shopee
Vietnam's leading e-commerce marketplace, with Shopee Mall and SPayLater
6.8/10AliExpress
Alibaba's cross-border marketplace: wide range, low prices, mixed refund reports
Frequently asked questions
How much is Amazon Prime?
According to aboutamazon.com (updated 14 July 2025): $14.99 a month or $139 a year, with a 30-day trial for eligible customers; young adults and students get a six-month trial. Prices are for the US market.
Does Amazon ship to Vietnam?
It could not be verified on an official page. Select a Vietnamese address at checkout and see whether the item shows it ships to Vietnam; import duties and shipping fees may apply.
Does the Amazon app support Vietnamese?
The App Store language list does not include Vietnamese; it covers English, French, German, Japanese, Korean, Portuguese, Chinese, Spanish and several others.
How do users rate Amazon?
US App Store 4.8/5 (over 8.4 million ratings), US Google Play 4.4/5, Vietnamese App Store 4.5/5 (6,392 ratings), Trustpilot 1.5/5 (50,257 reviews). The Trustpilot score is low but the company hasn't invited reviews, so it may be skewed.
Review evidence & sources9
Scores
- Ease of use
- 8.1
- Features
- 8.8
- Value for money
- 7.3
- Performance
- 7.4
- Support
- 6.5
- Privacy & security
- 5.2
Why this score
A 4.8/5 US App Store rating from over 8.4 million ratings, biometric sign-in, order tracking and scanning. Version 27.20.0 (9 Nov 2026) notes a redesigned layout. Marked down because Prime and many services share one fairly complex ecosystem, and the app interface covers only a handful of major languages.
Why this score
The widest scope in the category: shopping, Prime Video, Amazon Music, Audible, Alexa+, Buy with Prime, barcode and photo scan, 360-degree views. Held below 9 because the value of many features is tied to the US market and couldn't be verified for users in Vietnam.
Why this score
Shopping needs no membership; Prime at $139 a year (about $11.58 a month) bundles delivery, video and music with a 30-day trial. Marked down because benefits are US-centred, import duties and international shipping can inflate cost, and the FTC Prime case dents confidence in how transparent the plan is.
Why this score
No independent data on delivery speed or app stability. Trustpilot (50,257 reviews) reports late deliveries, misplaced parcels and defective items, though it is one potentially skewed source; aboutamazon.com cites over 30 billion items sold, showing operational scale.
Why this score
Live chat is offered, described on the App Store as 24/7. Marked down because Trustpilot reviewers (50,257 reviews) cite difficulty reaching a live agent, repeated transfers and charges after cancelling, and Amazon does not reply to negative reviews. The official help center could not be opened for cross-checking.
Why this score
The official text could not be read. The App Store label lists many data groups linked to the user (purchases, financial, location, health) and third-party advertising. Wikipedia notes Ring paid $5.8 million to settle with the FTC in 2023. The score reflects the lack of verifiable detail plus these facts.
What users say
- App Store (United States)4.8/5 · 8,480,549
- App Store (Vietnam)4.5/5 · 6,392
- Google Play (United States)4.4/5
- Trustpilot (amazon.com)1.5/5 · 50,257
Sources
- Vendor-providedAmazon News: Prime free trial and pricing (updated 2025-07-14)Nov 10, 2026
- Vendor-providedAbout Amazon: company overviewNov 10, 2026
- storeApp Store listing (United States)Nov 10, 2026
- storeiTunes Lookup API (United States)Nov 10, 2026
- storeiTunes Lookup API (Vietnam)Nov 10, 2026
- storeGoogle Play listing (United States)Nov 10, 2026
- Community-reportedWikipedia: Amazon (company)Nov 10, 2026
- review-siteTrustpilot: amazon.comNov 10, 2026
- pressVietnamFinance: Amazon Global Selling Vietnam CEO interview (2021-12-17)Nov 10, 2026
Specs & compatibility
- Developer
- Amazon.com, Inc. (AMZN Mobile LLC)
- Headquarters
- United States
- Launched
- 1995
- Category
- Shopping
Capabilities
- Mobile app
- Integrations
Platforms
- Web
- iOS
- Android
Interface languages
- English
- French
- German
- Japanese
- Korean
- Portuguese
- Chinese
- Spanish
Integrations
- Prime Video
- Amazon Music
- Audible
- Alexa+
- Uber Eats
Support
- Live chat
Change history
- Feature.iOS version 27.20.0 redesigns the layout for easier access to the homepage, account, cart and department browsing.
- Company.Amazon joins the Dow Jones Industrial Average.
- Update.The CEO of Amazon Global Selling Vietnam says Amazon's cross-border growth in Vietnam is the highest among five Southeast Asian countries; Amazon gives no timeline for direct sales to Vietnamese consumers.
Full change history (7)
- Company.Andy Jassy replaces Jeff Bezos as CEO; Bezos becomes executive chair.
- Feature.The Amazon Shopping app is released on the App Store.
- Launch.The Amazon website launches, initially selling books sourced from wholesalers and publishers.
- Launch.Jeff Bezos founds the company as Cadabra in Bellevue, Washington, to sell books online; it is renamed Amazon in November 1994.