Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 13, 2026
How we review
Hà Nội Metro (Metro Hanoi Go) Review
Hanoi Metro's official app for tickets and QR gate entry
By AppDuo Editorial Team · Fact-checked
- iOS
- Android
On this page
Decide at a glance
Our verdict
The operator's official app for single, day, week and month tickets and QR gate entry, free to download. Its weak point is low ratings on both app stores, driven mostly by complaints about forced updates and failed identity verification.
Best for: Regular riders of the Cat Linh-Ha Dong or Nhon-Hanoi Station lines who want day or month passes on their phone
Skip it if: Riders who need a ticket that always opens at the gate: store reviews describe QR scanning problems, forced updates and needing a connection to show tickets
Pros
- Free to download; single, day, week and month tickets with QR or NFC gate entry from the phone
- Works on both the Cat Linh-Ha Dong and Nhon-Hanoi Station lines, backed by a 24/7 hotline (1900 1086)
- Built-in VNPT Money wallet for buying tickets online; past promotions included a 50,000 VND credit for activating it
Cons
- Low ratings: 1.9/5 on the App Store (730 ratings) and 2.4/5 on Google Play (385 reviews)
- Per an mwm.ai summary, common complaints are forced updates, failed identity verification, QR gate scanning problems, needing a connection to show tickets and a hard-to-reach hotline
All pros and cons · Who is it for?
More pros
- Updated regularly; the 17 Oct 2026 release added connected trips with Xanh SM
- Has its own privacy policy, and users can delete their account inside the app
More cons
- Registering with a chip-based ID card gives the app your ID number and portrait photo, and the policy does not say how long data is kept
- Interface in Vietnamese and English only; no refund policy was found on the pages checked
Best for
- Riders who already pay with the VNPT Money wallet
Skip it if
- People unwilling to hand over their ID number and portrait photo: per the policy, the app collects both when you register with a chip-based ID card
Experience & key features
Hà Nội Metro is the official app of Hanoi Railway One Member Co., Ltd., which runs the city's metro; its store description calls it Metro Hanoi Go. The iOS version reached the App Store on 25 June 2025, and the Android version on Google Play has 50,000+ downloads. This review draws on the store listings, the operator's website and privacy policy, press coverage and user reviews.
Per the store description, the app sells day, week and month tickets, shows a QR code or uses NFC at the gates and keeps a trip history; the operator's website adds timetable lookup and an integrated VNPT Pay wallet. From 18 Nov 2025 the Cat Linh-Ha Dong line moved to a new ticketing system in which single-ride tickets are bought in the app and a QR code opens the gate (Hanoi Capital). Znews (1 Feb 2026) reported that riders on the Nhon-Hanoi Station line can also use the app to buy tickets and pass the gates. Sai Gon Giai Phong (10 Apr 2026) reported the VNPT Money wallet and Tap & Go smart tickets inside the app, and the 17 Oct 2026 release added connected trips with Xanh SM.
The app is free; fares follow the operator's price list: single ride 9,000–19,000 VND by distance, day pass 40,000 VND, week pass 160,000 VND and a standard monthly pass at 280,000 VND for 30 days. People with meritorious service, people aged 60+, people with disabilities, children under 6 and poor households ride free, and students get 50% off after showing documents at the counter.
On privacy, the app's policy lists the data collected and who receives it, and explains how to delete your account in the app. The catch: registering with a chip-based ID card gives the app your ID number, date of birth and the card's portrait photo, and the policy does not say how long data is kept. The new gate system also uses biometric verification, and the press reports checked do not explain how that data is handled.
The biggest weakness is user feedback: 1.9/5 on the App Store (730 ratings) and 2.4/5 on Google Play (385 reviews). Per an mwm.ai summary, complaints centre on forced updates, failed identity verification, QR gate scanning problems and needing a connection to show tickets; these are user reports and may have changed in later versions. Riders who prefer not to use the app can buy tickets from station machines, which take cash and QR payment, per the website.
Screenshots
Plans & pricing
Prices last verified Nov 13, 2026
Ứng dụng (tải miễn phí)
PersonalFree
The app is free to download and use; fares are paid separately. Fares on the Hanoi Metro website: single ride 9,000–19,000 VND by distance, day pass 40,000 VND, week pass 160,000 VND.
Vé tháng
Personal₫280,000/mo
Standard monthly pass, unlimited rides for 30 days.
- Free plan limits
- Per the website, people with meritorious service, people aged 60+, people with disabilities, children under 6 and poor households ride free, and students get 50% off. Documents must be shown at the counter.
- Free trial
- No free trial
Cancellation & refunds
No refund policy for the app was found on the pages checked.
Privacy
The app has its own privacy policy (effective 6 June 2025, linked from the App Store). It lists the data collected: name, email, phone number, ticket purchase history, device details, usage data and location (with permission). Registering with a chip-based citizen ID card over NFC adds the ID number, date of birth, expiry date, the portrait photo and the card's digital certificate. The operator says it does not sell or rent data to third parties for marketing, but may share it with payment, hosting and analytics providers (examples given: VNPay, MoMo, ZaloPay, Amazon Web Services, Google Cloud, Firebase); card numbers are handled by the payment processors, not stored by the app. Users can delete their account in the app. The policy does not say how long data is kept. The App Store privacy labels and the Google Play data safety section are developer-declared. Hanoi Capital reports that the new ticketing system includes biometric verification but does not describe how that data is handled.
Hà Nội Metro (Metro Hanoi Go) alternatives
7.8/10Google Maps
The free all-rounder map: navigation, traffic, places and Gemini AI
6.9/10Xanh SM
Electric taxi, e-bike rides and delivery from GSM, now branded Green SM
Controversies & incidents
Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 13, 2026
No significant controversies or incidents found in the sources we checked.
Frequently asked questions
Is the Hà Nội Metro app free?
Yes, it is free on the App Store and Google Play. Fares are paid separately according to Hanoi Metro's price list.
Can I buy a monthly pass in the app?
Yes. The store description says the app sells day, week and month tickets. The website lists a standard monthly pass at 280,000 VND for 30 days.
What personal data does the app collect?
Per the privacy policy: name, email, phone number, ticket purchases, device details and location (with permission). Registering with a chip-based ID card adds the ID number, date of birth and the card's portrait photo. You can delete your account under Cá nhân > Trợ giúp và hỗ trợ > Xóa tài khoản (Profile > Help and support > Delete account).
Which languages does the app support?
Per the App Store, the app is available in Vietnamese and English.
Who do I contact if there is a problem?
The website lists a 24/7 hotline at 1900 1086 and the email [email protected].
Review evidence & sources8
Scores
- Ease of use
- 5.0
- Features
- 6.0
- Value for money
- 7.5
- Performance
- 4.5
- Support
- 5.5
- Privacy & security
- 6.0
Why this score
The store description makes buying and QR entry sound quick, but 1.9/5 and 2.4/5 ratings and frequent complaints about identity verification and forced updates pull it down. The interface is Vietnamese and English only.
Why this score
Covers single, day, week and month tickets, QR/NFC, trip history, timetable lookup, the VNPT Money wallet and Xanh SM connected trips across both operating lines. Scope is limited to the Hanoi Metro network.
Why this score
The app is free. Per the website, fares are 40,000 VND for a day pass, 160,000 VND for a week and 280,000 VND for a month, with concessions for several groups. Fares are set by the operator, not charged by the app.
Why this score
Per the mwm.ai summary, users report QR gate scanning problems and needing a connection to show tickets. These are user reports, not independent measurements.
Why this score
The website lists a 24/7 hotline, email and staff at station ticket machines. Some store reviews say the hotline is always busy and problems go unresolved (per mwm.ai).
Why this score
The app has its own privacy policy that spells out the data collected, who receives it and how to delete your account. Downsides: chip-ID registration collects the ID number and portrait photo, the policy gives no retention period, and the gate system uses biometrics with no public detail on data handling.
What users say
- App Store (Việt Nam)1.9/5 · 730
- Google Play2.4/5 · 385
Sources
- Vendor-providedApp Store listing (Vietnam)Nov 13, 2026
- Vendor-providedHà Nội Metro official websiteNov 13, 2026
- storeGoogle Play listingNov 13, 2026
- review-sitemwm.ai app page (independent summary of store reviews)Nov 13, 2026
- pressHanoi Capital (chinhphu.vn): new ticketing systemNov 13, 2026
- pressBáo Sài Gòn Giải Phóng (10/4/2026): VNPT Money x Hà Nội MetroNov 13, 2026
- pressZnews (1/2/2026): Nhổn - Ga Hà Nội line moves to identity-based gatesNov 13, 2026
- Vendor-providedHà Nội Metro app privacy policyNov 13, 2026
Specs & compatibility
- Developer
- Công ty TNHH MTV Đường sắt Hà Nội (Hanoi Metro One Member Company Limited)
- Headquarters
- Vietnam
- Launched
- 2025
- Category
- Travel
Capabilities
- Mobile app
Platforms
- iOS
- Android
Interface languages
- Vietnamese
- English
Integrations
- VNPT Money
- Xanh SM
Support
- Phone
Change history
- Feature.Version 2.23.49 added connected trips between Xanh SM and Hà Nội Metro.
- Feature.VNPT Money added its wallet and smart tickets to the app, with a 50,000 VND reward for activating the wallet (8 Apr–20 May 2026).
- Feature.The Nhon-Hanoi Station line moved fully to identity-based gates; riders can use the Hà Nội Metro app to buy tickets and pass the gates (per Znews).
Full change history (5)
- Feature.The Cat Linh-Ha Dong line switched to a new ticketing system, with single-ride tickets bought in the app and a QR code for entry (per Hanoi Capital).
- Launch.The app was first released on the App Store.
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