Source-backed analysis9
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
9 reference sourcesInformation updated Nov 10, 2026
How we review
ElevenLabs Review
An AI voice platform for text-to-speech, voice cloning, dubbing and transcription
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
- API
On this page
Decide at a glance
Our verdict
ElevenLabs suits creators and developers who need high-quality multilingual AI voices with an API. The trade-offs are that credit allowances run down quickly on lower plans, and Trustpilot carries many complaints about billing, account security and support.
Best for: Video, podcast and audiobook producers who need natural voices with a commercial license
Skip it if: Occasional users who need free narration, as the Free plan covers only about 10 minutes a month
Pros
- Broad product set: TTS, voice cloning, dubbing, Scribe speech-to-text, music and voice agents
- Eleven v4 and v3 models support 90+ and 70+ languages per the docs
- Starter at $6/month already includes a commercial license; API and SDKs available
Cons
- Free offers only about 10 minutes a month and no commercial license
- Trustpilot 2.9/5 from 1,242 reviews, citing billing, compromised accounts and support
All pros and cons · Who is it for?
Pros
- Terms say you keep rights to your output, and an opt-out from training exists
Cons
- Steep price steps between tiers: Creator at $22 then Pro at $99
- Output varies between runs, and the terms say others may receive the same or similar output
Best for
- Developers and businesses building voice agents or integrating TTS and speech-to-text through the API
Skip it if
- People who need quick human support for billing problems
Problems it solves
Experience & key features
ElevenLabs is an AI audio platform founded in 2022 by Piotr Dąbkowski and Mati Staniszewski, with London and New York headquarters per Wikipedia. The homepage splits products into ElevenCreative (text-to-speech, music, effects, voice cloning), ElevenAgents (voice agents over phone, chat, email and WhatsApp) and ElevenAPI.
Per the docs, Eleven v4 supports 90+ languages with a 10,000-character limit per request, Eleven v3 supports 70+, and Flash v2.5 has median latency around 100ms and 32 languages, including Vietnamese. Scribe is a speech-to-text model; the homepage claims 98% accuracy, a vendor-published figure.
Pricing and value
Per the pricing page, Free has 10,000 credits (about 10 minutes). Starter at $6/month has 30,000 credits and a commercial license, Creator at $22/month has 121,000 credits, and Pro at $99/month has 600,000; annual billing is about 17% cheaper. Text-to-speech costs up to 1 credit per character and music 900 credits per minute. On paid plans unused credits roll over for up to two months but are forfeited on downgrade or cancellation.
History and controversy
Per Wikipedia, the company opened its beta in January 2023, raised $500 million at an $11 billion valuation on February 4, 2026 and completed an employee tender offer at a $22 billion valuation in September 2026. In January 2024, robocalls imitating Joe Biden sent to New Hampshire voters were linked by audio experts to ElevenLabs; the CEO said the company was dedicated to preventing misuse.
More analysis
Versus alternatives
ElevenLabs fits best when voice is the core product. For songs with lyrics, look at Suno or Udio; for simpler narration, Murf AI sits in the same group. For commercial projects, compare credit allowances and content terms before paying.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Free
PersonalFree
Per the official pricing page: 10,000 credits per month (about 10 minutes of audio), 3 custom voice slots, 3 Studio projects, 2 concurrent requests. No commercial license and no voice cloning.
Starter
Personal$6/mo
$5/mo billed yearly
$6/month ($1 for the first month), or $60/year (an effective $5/month). 30,000 credits per month (about 30 minutes), 10 custom voice slots, Instant Voice Cloning and a commercial license.
Creator
Personal$22/mo
$18.33/mo billed yearly
$22/month ($11 for the first month), or $220/year (an effective $18.33/month). 121,000 credits per month (about 121 minutes), 30 voice slots, 1 professional voice clone, 192 kbps audio, 5 concurrent requests.
Pro
Personal$99/mo
$82.50/mo billed yearly
$99/month, or $990/year (an effective $82.50/month). 600,000 credits per month (about 600 minutes), 160 voice slots, 10 concurrent requests, 44.1kHz PCM output via API.
Scale
Business$299/mo
$249.17/mo billed yearly
$299/month, or $2,990/year (an effective $249.17/month). 1,800,000 credits per month, 3 seats, 3 professional voice clones, 15 concurrent requests.
Business
Business$990/mo
$825/mo billed yearly
$990/month, or $9,900/year (an effective $825/month). 6,000,000 credits per month, 10 seats, 10 professional voice clones, 25 concurrent requests; the page lists low-latency TTS from 5 cents a minute.
Enterprise
BusinessContact sales
Custom pricing and limits through sales.
- Free plan limits
- Free gives 10,000 credits per month (about 10 minutes) for non-commercial use only.
- Free trial
- No free trial
Cancellation & refunds
The terms say all sales are final and ElevenLabs may offer refunds at its sole discretion. Subscription fees already paid are not refunded on mid-period cancellation, though you keep access until the period ends. Prepaid credits are non-refundable except where the law requires.
Privacy
The privacy policy (updated October 9, 2026) lists inputs and outputs, including voice data, among the data used to research, build, train and improve AI models. You can opt out in the Data use menu in your account, but the opt-out applies only to training after it is made. Data ElevenLabs generates about your voice is kept for no longer than 3 years after your last interaction. The service is not meant for people under 18. Under the terms, ElevenLabs holds a perpetual, irrevocable license to your content but says it will not commercialize your voice on a standalone basis without permission. Trustpilot has many reviews describing compromised accounts and unexpected charges.
ElevenLabs alternatives
Frequently asked questions
Is ElevenLabs free?
Yes, a Free plan gives 10,000 credits per month, about 10 minutes of audio. It has no commercial license.
Does ElevenLabs support Vietnamese?
The docs list Flash v2.5 as supporting 32 languages including Vietnamese, and Eleven v4 as supporting 90+. Check the official docs for the detailed list.
Do I own the generated audio?
The terms say you retain rights to your output. Commercial use requires a paid plan, and ElevenLabs may generate the same or similar output for other users.
Can I opt out of training use?
Yes, in the Data use menu of your account. The opt-out applies only to data from after you opt out.
Review evidence & sources9
Scores
- Ease of use
- 8.2
- Features
- 9.0
- Value for money
- 7.0
- Performance
- 8.5
- Support
- 5.5
- Privacy & security
- 6.3
Why this score
A web app, a mobile app rated 4.8/5 on the App Store (about 25K ratings) and 4.7/5 on Google Play (about 281K reviews), and clear API docs. A Trustpilot reviewer called the docs confusing.
Why this score
A very wide scope for voice AI: TTS, voice cloning, dubbing, Scribe, music and agents, with 90+ languages on Eleven v4.
Why this score
Starter is cheap ($6) but yields about 30 minutes; TTS costs up to 1 credit per character and extra minutes run roughly $0.17–$0.36. The pricing page says unused credits are forfeited on downgrade or cancellation.
Why this score
Trustpilot praises voice quality, and the docs list median latency around 100ms for Flash v2.5. Some reviews report audio glitches and inconsistent quality.
Why this score
On Trustpilot the company replied to 9% of negative reviews; many say they only reach AI agents, though some reviewers praise individual support staff.
Why this score
There is a training opt-out (applying only going forward), voice data is kept at most 3 years, and a promise not to commercialize your voice alone. Offsetting that: a perpetual content license and many reports of compromised accounts.
What users say
- App Store (United States), ElevenLabs app4.8/5 · 24,653
- Google Play (United States)4.7/5 · 281,000
- Trustpilot2.9/5 · 1,242
Sources
- Vendor-providedOfficial pricing pageNov 10, 2026
- Vendor-providedOfficial homepageNov 10, 2026
- Vendor-providedOfficial privacy policyNov 10, 2026
- Vendor-providedOfficial terms of serviceNov 10, 2026
- Vendor-providedOfficial docs: Text to SpeechNov 10, 2026
- storeApp Store listing (United States)Nov 10, 2026
- storeGoogle Play listing (United States)Nov 10, 2026
- review-siteTrustpilot reviewsNov 10, 2026
- Community-reportedWikipedia: ElevenLabsNov 10, 2026
Specs & compatibility
- Developer
- ElevenLabs
- Headquarters
- United States
- Launched
- 2023
- Category
- AI
Capabilities
- AI features
- Public API
- Mobile app
- Integrations
Platforms
- Web
- iOS
- Android
- API
Interface languages
- English
- Japanese
- French
- German
- Portuguese
- Spanish
Integrations
- REST API and SDKs
- Phone, chat, email and WhatsApp agents
Support
- Help center
- Live chat
- Community forum
Change history
- Company.Completes an employee tender offer at a $22B valuation.
- Company.Raises $500M at an $11B valuation.
- Feature.Launches Eleven Music, an AI music generator.
Full change history (8)
- Feature.Releases the Eleven v3 text-to-speech model.
- Company.Raises a $180M Series C at a $3.3B valuation.
- Company.Raises an $80M Series B at a $1.1B valuation; the same month, robocalls imitating Joe Biden are linked by experts to ElevenLabs.
- Feature.AI Dubbing launches, supporting more than 20 languages.
- Launch.ElevenLabs reveals a $2M pre-seed round and releases its public beta.
About the author
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