Source-backed analysis10
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
10 reference sourcesInformation updated Nov 10, 2026
How we review
Cổng Dịch vụ công quốc gia Review
National portal for filing dossiers, paying fees and looking up procedures
By AppDuo Editorial Team · Updated
- Web
On this page
Decide at a glance
Our verdict
The portal suits citizens and businesses that need to handle administrative procedures online across ministries and localities with one account. The trade-offs are a required level-2 VNeID account and a 2026 handover to the Ministry of Public Security, so older guides may be out of date.
Best for: Citizens who want to file dossiers, track dossier codes and pay procedure fees online
Skip it if: People without a level-2 VNeID account, which is needed to log in and file
Pros
- One entry point for procedures across ministries, sectors and localities, including the joint birth and death registration service
- Track processing with a dossier code, including dossiers not filed through the national portal
- Online fee payment; Tuổi Trẻ reports VietQR, domestic NAPAS cards and bank accounts via VNeID
Cons
- Requires a level-2 VNeID account to log in, per a guide from Hậu Lộc commune (Thanh Hóa)
- During the move to the National Data Center (from April 2026), several addresses ran in parallel, which can confuse users
All pros and cons · Who is it for?
Pros
- An 18001096 hotline, plus a support email listed on the older site
- No portal usage fee is listed on the pages read
Cons
- Some procedures still require originals at a one-stop counter or by post, depending on the procedure
- No public user ratings were found on app stores or review sites
Best for
- Businesses that need to look up procedures by area such as labor, finance, land and tendering
Skip it if
- Those wanting a dedicated mobile app; the pages read mention none
Problems it solves
Experience & key features
What the portal is
The National Public Service Portal is a central site for administrative procedures and online public services. Its introduction page says it connects and publishes procedure information, supports monitoring of how procedures are handled and receives feedback nationwide. It opened on the afternoon of 9 December 2019 in Hanoi under the Government Office; according to Quản lý nhà nước, 8 public services were connected at that point.
Main functions
Per the introduction page, users can look up procedures by sector and locality, track dossiers by code, sign in to ministry and provincial portals with the same account, pay fees online and rate their satisfaction. The homepage groups procedures under Citizens and Businesses, alongside Online payment, Feedback, Service quality rating and Database connection sections. Users who get stuck can call the 18001096 hotline.
Login and payment
A guide posted on 11 July 2025 on the Hậu Lộc commune (Thanh Hóa) site says that from 1 July 2024 only VNeID accounts can be used to log in, at level 2, meaning verified with a chip-based ID card. After login, users pick a procedure, fill in the form, attach documents and receive a tracking code; some procedures still require originals. On payment, Tuổi Trẻ (December 2024) reports that VNeID supports paying fees for some services via the NAPAS gateway by VietQR, domestic card or bank account, and that the NAPAS channel adds no extra charge for citizens.
More analysis
The 2026 operator change
Per the portal's notice of 21 April 2026, Decree 367/2025/ND-CP (31 December 2025) makes the Ministry of Public Security responsible for building and managing the portal at the National Data Center, and the switch to the new system began at 22:00 that day. The 29 May 2026 notice says the ministry planned formal operation at the National Data Center from 22:00 on 29 May 2026. During the transition, the Government Office-run version stays at vpcp.dichvucong.gov.vn for look-ups and dossiers in progress. dichvucong.gov.vn now lists the National Data Center, Ministry of Public Security as its managing body.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Tài khoản người dùng
PersonalFree
The pages read list no fee for using the portal. Since 1 July 2024, login is through a VNeID account. Fees for individual procedures, where they apply, are collected by the handling agency and can be paid online.
- Free plan limits
- No paid plan is listed.
- Free trial
- No free trial
Cancellation & refunds
Not applicable to the portal itself. Refunds of procedure fees depend on the handling agency; the pages read give no detail.
Privacy
The terms of use on the older Government Office site say the portal does not share user information with other agencies without the user's permission, except where needed to handle a procedure the user requested, or for the public interest and public health under law. Users agree to share registration information as the portal provides, and the portal may suspend, lock or delete accounts for violations without notice or compensation. Since 1 July 2024, login goes through VNeID, so identity data is managed by the Ministry of Public Security. These terms sit on the older vpcp.dichvucong.gov.vn site; the current site shows no terms of its own, and no standalone privacy policy was found.
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Frequently asked questions
Does the portal cost anything?
The pages read list no fee for using the portal. Fees for each procedure are collected by the handling agency and can be paid online.
How do I log in?
Per a Hậu Lộc commune guide, only level-2 VNeID accounts (verified with a chip-based ID card) have been accepted since 1 July 2024.
Who runs the portal now?
dichvucong.gov.vn lists the National Data Center, Ministry of Public Security as the managing body. Before that the Government Office ran it.
Where can I get help?
Call the 18001096 hotline or use the Support section. The older site also lists the email [email protected].
Is there a dedicated mobile app?
The pages read mention no separate app; the introduction says to access it through a browser on a computer, tablet or phone. VNeID is a separate app developed by the Ministry of Public Security.
Review evidence & sources10
Scores
- Ease of use
- 6.5
- Features
- 8.0
- Value for money
- 8.5
- Performance
- 6.5
- Support
- 7.5
- Privacy & security
- 6.5
Why this score
Logging in via VNeID and OTP, then picking a procedure, takes several steps; life-event categories such as starting a business or residence make procedures easier to find. The interface is Vietnamese-only.
Why this score
Procedure look-up, dossier filing and tracking, payments, feedback, service-quality rating and data connections in one portal.
Why this score
No portal fee is listed; costs are only the fees of each procedure. As a public service there is no paid tier to compare.
Why this score
No independent stability data was found; the portal announced the April–May 2026 migration in advance and kept the old site running for dossier look-ups.
Why this score
Offers an 18001096 hotline, an online Support section, user guides and an FAQ; the older site also lists the email [email protected].
Why this score
The terms limit data sharing, but they sit on the older site, no standalone privacy policy was found, and VNeID is the only login option.
Sources
- Vendor-providedCổng Dịch vụ công quốc gia (trang chủ)Nov 10, 2026
- Vendor-providedTrang chủ ndc.dichvucong.gov.vnNov 10, 2026
- Vendor-providedGiới thiệu Cổng (bản vpcp)Nov 10, 2026
- Vendor-providedĐiều khoản sử dụng (bản vpcp)Nov 10, 2026
- Vendor-providedThông báo dừng vận hành bản Văn phòng Chính phủ (21/4/2026)Nov 10, 2026
- Vendor-providedThông báo chuyển đổi vận hành (29/5/2026)Nov 10, 2026
- pressQuản lý nhà nước: khai trương Cổng (9/12/2019)Nov 10, 2026
- Community-reportedUBND xã Hậu Lộc (Thanh Hóa): hướng dẫn nộp hồ sơ (11/7/2025)Nov 10, 2026
- pressTuổi Trẻ: thanh toán dịch vụ công trên VNeID (12/2024)Nov 10, 2026
- pressCổng TTĐT Bộ KH&CN: Cổng DVCQG và VNeID (12/10/2025)Nov 10, 2026
Specs & compatibility
- Developer
- Trung tâm dữ liệu quốc gia, Bộ Công an (trước 2026: Văn phòng Chính phủ)
- Headquarters
- Vietnam
- Launched
- 2019
- Category
- Utilities
Capabilities
- Integrations
Platforms
- Web
Interface languages
- Vietnamese
Integrations
- VNeID
- Cổng dịch vụ công của bộ, ngành, địa phương
- NAPAS
- VietQR
Support
- Phone
- Help center
Change history
- Company.The Ministry of Public Security planned formal operation of the portal at the National Data Center from 22:00 that day.
- Company.The portal announced the end of the Government Office-managed version; the switch to the new system began at 22:00 that day.
- Company.Decree 367/2025/ND-CP tasks the Ministry of Public Security with building and managing the portal at the National Data Center.
Full change history (6)
- Feature.VNeID supports paying fees for some public services via NAPAS using VietQR, domestic cards or bank accounts.
- Feature.The portal accepts only VNeID accounts for login, per a Hậu Lộc commune guide.
- Launch.The National Public Service Portal opened in Hanoi with 8 public services connected.
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