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Source-backed analysis15

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

15 reference sources

Information updated Nov 11, 2026

How we review
Webex logo

Webex Review

Cisco's business meetings, calling and messaging platform, with a 40-minute Free tier

Editorial Team7.1/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
  • Windows
  • macOS
Freemium · Free
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Decide at a glance

Our verdict

Webex suits organisations already on Cisco or needing large meetings, calling and enterprise security in one plan, with Meet from $12 per license per month on annual billing. The trade-offs are a very low Trustpilot score (1.5/5 from 63 reviews), a 4.1/5 Google Play rating and a history of serious security flaws.

Best for: Companies needing meetings of up to 24 hours with 200 attendees (Meet) or 1,000 (Enterprise)

Skip it if: People who need free meetings longer than 40 minutes: Free caps each meeting at 40 minutes

Pros

  • Free hosts up to 100 attendees with unlimited meetings (40 minutes each)
  • Meet at $12/month on annual billing: 24-hour meetings, 200 attendees, 10 GB recording and AI Assistant
  • Suite bundles meetings and calling with a business number and unlimited local and domestic long-distance calls

Cons

  • Only 1.5/5 on Trustpilot from 63 reviews (83% one-star), with complaints about customer service and app updates
  • 4.1/5 on Google Play from 33.6K reviews, with some reviewers citing poor call quality and crashes
All pros and cons · Who is it for?

Pros

  • The pricing page lists end-to-end encrypted meetings, plus FedRAMP-authorized security on Enterprise
  • App interface in 30 languages (English, Japanese, Korean, Chinese, Spanish, …); 4.6/5 on the App Store and 8.7/10 on TrustRadius

Cons

  • In April 2026 Cisco patched critical flaw CVE-2026-20184 (CVSS 9.8) in the SSO integration; SSO customers had to upload a new SAML certificate
  • Enterprise has no public price, and monthly-billing prices for Meet and Suite are only available from a third party

Best for

  • Organisations that want meetings and business calling bundled in Suite
  • Agencies that need FedRAMP-authorized security (Enterprise)

Skip it if

  • Buyers who need public pricing for large deployments: Enterprise is quote-only

Experience & key features

Webex is Cisco's platform for video meetings, calling and messaging. According to Wikipedia, WebEx was founded in 1995 and acquired by Cisco in May 2007 for $3.2 billion. It is available on the web, iOS, Android and desktop.

Key features

Per the pricing page, Meet allows meetings up to 24 hours with 200 attendees, 10 GB cloud recording, Slido, closed captions and AI Assistant; Suite adds a business phone number and calling. Enterprise raises this to 1,000 attendees, unlimited recording and FedRAMP.

Pricing and value

Webex Free costs nothing, with 40-minute meetings of up to 100 attendees. Meet is $144 per license per year ($12/month) and Suite $270 per year ($22.50/month). TrustRadius lists monthly-billing prices of $14.50 and $25. Only hosts need a license. The pricing page currently offers 6 months free on 5+ licenses. Webex publishes no VND prices.

More analysis

Ratings and reliability

The App Store shows 4.6/5, Google Play 4.1/5 and TrustRadius 8.7/10, but Trustpilot only 1.5/5 from 63 reviews. On security, the press has covered the 2018 insider deletion of Webex Teams servers, the 2024 unauthorized access to meeting information tied to the German government and a critical SSO flaw in April 2026.

Who it fits

Webex fits organisations that need large meetings, business calling and compliance. Small teams that only need regular meetings can compare Zoom, Google Meet or Microsoft Teams on price and attendee familiarity.

Plans & pricing

Prices last verified Nov 11, 2026

Webex Free

Personal

Free

Per the pricing page: unlimited meetings capped at 40 minutes and 100 attendees each; includes screen sharing, whiteboards, local recording, unlimited messaging and basic support.

Webex Meet

Business

$14.50/mo/user

$12/mo billed yearly

The pricing page lists $144 per license per year ($12/month on annual billing). TrustRadius lists $14.50/month on monthly billing. Meetings up to 24 hours and 200 attendees, 10 GB cloud recording, Slido, closed captions, AI Assistant and advanced support. Only hosts need a license.

Webex Suite (Meet + Call)

Business

$25/mo/user

$22.50/mo billed yearly

The pricing page lists $270 per license per year ($22.50/month on annual billing). TrustRadius lists $25/month on monthly billing. Everything in Meet plus a business phone number, calls to any phone number, visual voicemail, 6-way conference calling and unlimited local and domestic long-distance calls; international calls billed per minute.

Webex Enterprise

Business

Contact sales

Quoted through sales. Per the pricing page: up to 1,000 attendees, unlimited cloud recording and FedRAMP-authorized security.

Free plan limits
Webex Free: meetings up to 40 minutes and 100 attendees, local recording only.
Free trial
No free trial
Cancellation & refunds

Webex Help says an administrator can cancel a paid plan and auto-renewal at any time; the plan stays active until the billing period ends, then drops to Webex Free. Plans bought through Cisco Commerce Express need a cancellation request at least 30 days before renewal. The page does not state a refund policy.

Privacy

On the App Store, Cisco declares that the app may collect user content, usage data and diagnostics linked to the user, for analytics and app functionality; the description says that by using Webex you consent to Cisco collecting usage data under the Cisco Privacy Statement. On Google Play, Cisco declares the app collects personal info, calendar and other data types, may share app activity and performance data with third parties, encrypts data in transit and accepts deletion requests. The pricing page lists end-to-end encrypted meetings, encrypted cloud recordings, TLS 1.2+ for signaling and AES-256-GCM for media. AppDuo could not open a dedicated Webex privacy page, so this is not assessed in more depth.

Official pricing page

Webex alternatives

Zoom logo7.5/10

Zoom

Dedicated video meetings with a 40-minute free tier and built-in AI notes

Freemium
Microsoft Teams logo7.5/10

Microsoft Teams

Chat, meetings and collaboration inside the Microsoft 365 ecosystem

Freemium
All alternatives

Controversies & incidents

Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026

  • Medium impactResolvedSecurity ·

    Critical CVE-2026-20184 flaw in Webex SSO integration

    Per BleepingComputer and CSO Online, a certificate validation flaw in the SSO integration with Control Hub could let remote attackers impersonate any user. Cisco fixed the cloud service.

    Read the full account

    BleepingComputer and CSO Online reported on 16 April 2026 on a Cisco advisory published 15 April 2026. The flaw stemmed from improper certificate validation and let unauthenticated attackers impersonate users with a crafted token; CSO Online gives a CVSS score of 9.8. Cisco fixed the cloud service, and its PSIRT said it had no evidence that the issues published that week were exploited. Organisations using SSO with Control Hub had to upload a new identity provider SAML certificate or risk losing SSO access to Webex.

    Vendor response

    Cisco fixed the cloud service and said it was not aware of any malicious use of the flaw.

    Sources:BleepingComputer (2026-04-16)CSO Online (2026-04-16)

  • Medium impactResolvedSecurity ·

    Unauthorized access to Webex meeting information tied to the German government

    Cisco confirmed bugs in Webex Meetings allowed unauthorized access to meeting information and metadata for certain customers; per Security Affairs, Zeit Online uncovered it through German government meetings. Cisco says it was fixed worldwide as of 28 May 2024.

    Read the full account

    Security Affairs (5 June 2024) says Zeit Online revealed the incident in early May 2024 and that attackers could see details such as meeting topics and participants. Experts cited in the article suspect an insecure direct object reference (IDOR) flaw, and some meeting rooms of senior officials had no password. Cisco's advisory says it identified the bugs in early May 2024, believes they were used in "targeted security research activity", notified customers with observable successful access attempts and has seen no further attempts since the fix.

    Vendor response

    Cisco says the bugs were addressed and the fix fully implemented worldwide as of 28 May 2024; its investigation continues.

    Sources:Security Affairs (2024-06-05)Cisco Security Advisory: Webex Meetings meeting information and metadata issue (June 2024)

  • Low impactResolvedLawsuit ·

    Former Cisco employee sentenced over 2018 Webex Teams deletion

    Per SecurityWeek, a former Cisco employee accessed AWS infrastructure without authorization and caused 456 Webex Teams virtual machines to be deleted, closing over 16,000 accounts for up to two weeks.

    Read the full account

    SecurityWeek (14 December 2020) says the incident occurred on 24 September 2018 and no customer data was compromised. The person was sentenced to 24 months in prison, one year of supervised release and a $15,000 fine. Cisco spent about $1.4 million in staff time on restoration and refunded over $1 million to affected customers.

    Sources:SecurityWeek (2020-12-14)

Frequently asked questions

Is Webex free?

Yes. Per the pricing page, Webex Free allows unlimited meetings of up to 40 minutes with up to 100 attendees.

Do attendees need a license?

No. Per Webex Help, guests and attendees need no license or account; only those who host, cohost or make calls do.

How do I cancel a Webex plan?

An administrator goes to Account Management > Billing > Billing Information > Cancel Webex subscription. The plan runs to the end of the period, then drops to Free.

Does Webex support Vietnamese?

The App Store lists 30 interface languages (English, Japanese, Korean, Chinese, Indonesian, Spanish, …), and Vietnamese is not among them.

Review evidence & sources15

Scores

Ease of use
7.0
Why this score

4.6/5 on the App Store (9.5K ratings) but 4.1/5 on Google Play (33.6K reviews). Guests need no license to join. The App Store lists 30 interface languages, while the pricing page notes some captions cover only English, French, German and Spanish.

Features
8.2
Why this score

The pricing page lists 24-hour meetings, 200 attendees, breakout rooms, whiteboards, recording, Slido, Vidcast, simultaneous interpretation, AI Assistant, calling and up to 1,000 attendees on Enterprise. A broad set, some gated to higher plans.

Value for money
7.3
Why this score

Free allows 100 people but only 40 minutes. Meet at $12/month annual ($14.50 monthly, per TrustRadius) and Suite at $22.50 are in line with the category. The pricing page currently offers 6 months free on 5+ licenses. Enterprise has no public price.

Performance
7.0
Why this score

Some Google Play reviewers report poor call quality and crashes. No independent benchmarks or official status history were reviewed.

Support
6.0
Why this score

Help center, AI chat assistant, community and a sales phone line; Free gets basic support, Meet and above advanced support. Trustpilot (1.5/5) carries many support complaints, though the sample is only 63 reviews on an unclaimed profile.

Privacy & security
6.8
Why this score

The pricing page lists end-to-end encryption, TLS 1.2+, AES-256-GCM and FedRAMP. Against that, CVE-2026-20184 (April 2026, CVSS 9.8, fixed in the cloud, Cisco aware of no exploitation) and the 2024 unauthorized access to meeting information tied to the German government (fixed).

What users say

Sources

Specs & compatibility
Developer
Cisco
Headquarters
United States
Launched
1995
Category
Business

Capabilities

  • AI features
  • Real-time collaboration
  • Integrations
  • Mobile app
  • End-to-end encryption

Platforms

  • Web
  • iOS
  • Android
  • Windows
  • macOS

Interface languages

  • English
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Russian
  • Indonesian

Integrations

  • Slido
  • Vidcast
  • Google Calendar
  • Microsoft Outlook
  • Microsoft Office 365
  • Box
  • Salesforce

Support

  • Help center
  • Live chat
  • Phone
  • Community forum

Change history

  1. Update.Cisco discloses CVE-2026-20184 in SSO integration and fixes the cloud service.
  2. Update.Cisco completes a worldwide fix on 28 May 2024 after unauthorized access to meeting information tied to the German government.
  3. Update.Cisco reports 500 million Webex meeting attendees in April 2020, per Wikipedia.
Full change history (5)
  1. Company.Cisco Spark products are merged into and rebranded as Webex, per Wikipedia.
  2. Company.Cisco acquires WebEx for $3.2 billion, per Wikipedia.
About the author

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