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Source-backed analysis8

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

8 reference sources

Information updated Nov 12, 2026

How we review
V-App logo

V-App Review

Vingroup's super app: news, an AI assistant and group services in one place

Editorial Team6.5/10Write the first review

By Official AppDuo editorial team · Fact-checked

  • iOS
  • Android
  • Web
Free · Free
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Decide at a glance

Our verdict

V-App suits people who already use several Vingroup services such as Xanh SM, Vinhomes and Vinmec and want one entry point to all of them. The trade-offs: the app is new, its Google Play rating trails the App Store by a wide margin, and the developer declares many data types as linked to the user's identity.

Best for: Vinhomes residents and regular customers of Vingroup services

Skip it if: Travellers who need multi-provider flight or hotel booking: V-App's travel and mobility options are in-group services such as Vinpearl, Xanh SM, VinBus and GF car rental

Pros

  • Free to download; the App Store lists no in-app purchases
  • One entry point to many Vingroup services, including Vinhomes, Vinmec, Vinschool, Vinpearl, Vincom, Xanh SM and VPoint points (per the developer)
  • Available on iOS, Android and the web; interface in Vietnamese and English

Cons

  • Only 3.3/5 on Google Play from about 1,890 ratings, well below the App Store; several mid-2026 reviews report being unable to open the app after updating
  • The developer declares many data types as linked to the user's identity, some used for tracking; the terms state no retention period
All pros and cons · Who is it for?

More pros

  • Rated 4.3/5 on the App Store from about 1,640 ratings

More cons

  • The app is new (early-access version launched 29 January 2026); no independent reviews or user numbers were found
  • The iOS download is large at 399.5 MB

Best for

  • People who want a personalized news feed and an AI assistant in the same app

Experience & key features

What V-App is

V-App is a super app from VinSmart Future Joint Stock Company, a Vingroup technology unit. According to a 29 January 2026 announcement, it is the company's first product and launched as an early-access version. It runs on iOS, Android and the web.

Per the developer and press coverage, the app offers a personalized news feed with AI article summaries, an AI chat for looking up and booking services, the V-Smart Pay wallet with QR payments, and entry points to Vinhomes, Vinmec, Vinschool, Vinpearl, Vincom, VinFast and Xanh SM. A June 2026 update added the V-AI Health assistant, which can connect to Apple Health or Health Connect.

Pricing and value

The app is free to download; the App Store lists no in-app purchases, while Google Play notes in-app purchases without prices. The pages reviewed publish no fees for the services inside, so prices cannot be compared with other apps. According to the launch announcement, VinFast buyers received VPoint, some Xanh SM services were discounted and Vinhomes residents trying the services earned VPoint.

Who it is for

V-App fits best for people who already use many Vingroup services. If you only need rides, a standalone app such as Grab or Xanh SM is more focused; for a wallet and payments, MoMo and ZaloPay are dedicated options. The two store ratings differ widely (4.3/5 on the App Store, 3.3/5 on Google Play), which Android users should note.

Screenshots

App Store feature banner (1)
App Store feature banner (1)
App Store feature banner (2)
App Store feature banner (2)
App Store feature banner (3)
App Store feature banner (3)

Plans & pricing

Prices last verified Nov 12, 2026

Miễn phí

Personal

Free

Free to download. The App Store lists no in-app purchases; Google Play notes in-app purchases but shows no prices. Fees for individual services (rides, shopping, etc.) are set by each service.

Free plan limits
No paid-tier price list is published on the website or the app-store listings.
Free trial
No free trial
Cancellation & refunds

No app-level refund policy was found. The terms of use only mention payments for returned or refunded orders and return shipping fees under V-App's own rules, with no refund process or timeline.

Privacy

The terms of use (effective 31 December 2025) require truthful personal information at sign-up; payment details may be shared with payment processors, and data may be disclosed to authorities when the law requires. The terms refer to a separate privacy policy but state no data-retention period. On the App Store the developer self-declares location, contact info, user content, search history, identifiers and usage data as linked to the user, with contact info, search history, identifiers and usage data possibly used to track across other companies' apps and websites. On Google Play the developer declares that app activity, app performance data and device identifiers may be shared with third parties; data is encrypted in transit and users can request deletion. These labels are self-reported and not verified by the stores. The health assistant connects to Apple Health or Health Connect only if the user opts in.

V-App alternatives

MoMo logo7.5/10

MoMo

Widely used Vietnamese e-wallet for transfers, bills, spending tracking and QR payments

Free
Zalopay logo7.3/10

Zalopay

VNG's e-wallet for QR payments and transfers, including inside Zalo chats

Free
All alternatives

Controversies & incidents

Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 12, 2026

No significant controversies or incidents found in the sources we checked.

Frequently asked questions

Is V-App free?

It is free to download. The App Store lists no in-app purchases; Google Play notes in-app purchases without prices. Fees inside are set by each service.

Who makes V-App?

VinSmart Future Joint Stock Company, a technology unit of Vingroup.

Which platforms does V-App run on?

iPhone and iPad (iOS 16 or later), Android and the v-app.vn website.

How do I contact V-App support?

Call 1900 23 23 89, email [email protected] or use the Help Center inside the app, per the website and the App Store page.

Review evidence & sources8

Scores

Ease of use
6.5
Why this score

Users can arrange utilities on the home screen, and the interface comes in Vietnamese and English. The 3.3/5 Google Play rating points to an uneven experience, and no detailed public help documentation was found.

Features
6.8
Why this score

Combines a personalized news feed with AI summaries, an AI assistant, the V-Smart Pay wallet with QR payments, a health assistant and entry points to Vingroup services. Travel covers only in-group options such as Vinpearl, Xanh SM, VinBus and car rental, narrower than dedicated booking platforms.

Value for money
7.0
Why this score

The app is free to download; the App Store lists no in-app purchases, while Google Play notes in-app purchases without prices. The pages reviewed publish no fees for the services inside, so this score reflects only the free download.

Performance
6.0
Why this score

No independent benchmarks exist. The verifiable signals are the 3.3/5 Google Play rating, several July 2026 reviews reporting errors and failure to load after updating, and the 399.5 MB iOS download. Version 2.1.6, released 19 June 2026, shows ongoing development.

Support
6.5
Why this score

A hotline (1900 23 23 89), email ([email protected]) and an in-app Help Center are available, and the developer replies to reviews on both stores, mostly with templated answers. No independent assessment of support quality was found.

Privacy & security
6.0
Why this score

The terms cover sharing with payment providers and authorities but state no retention period. On the App Store the developer declares many data types linked to identity, some used for tracking; on Google Play some data may be shared with third parties. No reported breach or penalty was found.

What users say

Sources

Specs & compatibility
Developer
VinSmart Future (Vingroup)
Headquarters
Vietnam
Launched
2026
Category
TravelUtilities

Capabilities

  • AI features
  • Mobile app
  • Integrations

Platforms

  • iOS
  • Android
  • Web

Interface languages

  • Vietnamese
  • English

Integrations

  • Vinhomes
  • Vinmec
  • Vinschool
  • Vinpearl
  • VinFast
  • Xanh SM
  • VPoint
  • Apple Health
  • Health Connect

Support

  • Phone
  • Email
  • Help center

Change history

  1. Feature.Version 2.1.6 adds the V-AI Health assistant, which can link to Apple Health.
  2. Launch.VinSmart Future launches the early-access version of V-App, its first product.
  3. Update.Terms of use take effect; the app is released on the Vietnam App Store.
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