Source-backed analysis8
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
8 reference sourcesInformation updated Nov 10, 2026
How we review
Uniqlo Review
Official shopping app of the Japanese fashion retailer in Vietnam
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
A fit for shoppers who already buy UNIQLO basics and want to order in the app, then collect in store or get home delivery. It is a single-brand channel rather than a marketplace, so there are no other sellers to compare prices against.
Best for: Existing UNIQLO shoppers who want to order in the app and collect in store
Skip it if: People who want to compare prices across many brands in one app
Pros
- High store ratings: 4.9/5 on the App Store (48,727 ratings) and 4.6/5 on Google Play (about 6.8K reviews)
- Click & Collect has no minimum; home delivery is free from 500,000 VND
- MySize Assist for sizing, StyleHint for outfit ideas and chat with staff are built in
Cons
- The App Store privacy labels list identifier-based tracking and data used for third-party advertising
- Google Play marks the app as containing ads
All pros and cons · Who is it for?
Cons
- Only UNIQLO products; no other sellers to compare against
Best for
- Shoppers who need extended sizes; the app description says the XS-3XL range is sold online only
Problems it solves
Experience & key features
UNIQLO is the fashion brand of Japan's Fast Retailing group. Per Fast Retailing's press release, its first Vietnam store opened on 6 December 2019 at 35-45 Le Thanh Ton Street, District 1, Ho Chi Minh City (the Parkson Dong Khoi building), with 3,097 square metres over three floors. The UNIQLO Vietnam app is the brand's official shopping channel and has been on the App Store since 20 October 2021.
Per the App Store description, the app sells clothing for women, men, kids and babies, plus accessories and collaboration collections. Notable tools include XS-3XL sizes sold online only, StyleHint outfit ideas curated by staff, MySize Assist for sizing, alerts for new or back-in-stock items, and chat with staff. Home delivery is free from 500,000 VND, while store pickup has no minimum.
According to Vietstock, the UNIQLO.com online store in Vietnam opened on 5 November 2021 with more than 15,000 items, after an app trial that began on 21 October. By December 2023 VIR reported 22 stores across four provinces and cities (Ho Chi Minh City, Hanoi, Hai Phong and Binh Duong) and 2.5 million app downloads. The company also uses automatic payment systems in several large stores and RFID tags in product labels to track stock.
The app is free and new customers get a 100,000 VND coupon on orders from 1,000,000 VND. The point to weigh is privacy: the App Store labels list identifier-based tracking and data used for third-party advertising. Because it sells only the brand's own goods, shoppers who want to compare prices should also look at marketplaces such as Shopee or Lazada; for people who only buy UNIQLO, this is the most direct channel.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Ứng dụng và website / App and website
PersonalFree
Free to download and to hold an account; shoppers pay only for the items. Per the App Store description, home delivery is free from 500,000 VND and Click & Collect has no minimum. New customers get a 100,000 VND coupon on orders from 1,000,000 VND.
- Free plan limits
- There is no subscription; you pay the item price, plus delivery when an order is below the free-shipping threshold.
- Free trial
- No free trial
Cancellation & refunds
The return policy could not be verified because the official help pages were not reachable during research; check the UNIQLO Vietnam help centre for current terms.
Privacy
According to the App Store privacy labels, the app uses identifiers to track users across other companies' apps and websites. Data linked to identity includes purchases, financial info, contact info, user content, identifiers, usage data and other data, declared for third-party and developer advertising, analytics, personalisation and app functionality. Google Play marks the app as containing ads; its data-safety section says no data is shared with third parties and that deletion can be requested. Both are developer declarations. The full UNIQLO Vietnam privacy policy could not be read during research.
Uniqlo alternatives
7.1/10Shopee
Vietnam's leading e-commerce marketplace, with Shopee Mall and SPayLater
6.8/10Shein
Global low-price fashion platform: vast range, high app ratings, data scrutiny
Frequently asked questions
Is the UNIQLO Vietnam app free?
Yes. It is free on the App Store and Google Play; you pay for the items, plus delivery when an order is under the free-shipping threshold.
What is the free-shipping threshold?
Per the App Store description, home delivery is free from 500,000 VND and Click & Collect has no minimum. Terms can change with promotions.
Is the app available in Vietnamese?
Yes. The App Store lists two languages, English and Vietnamese.
Is there a discount for new customers?
The App Store description mentions a 100,000 VND coupon on orders from 1,000,000 VND, usable online or in store. Offers can change, so check the in-app terms.
Review evidence & sources8
Scores
- Ease of use
- 8.0
- Features
- 7.0
- Value for money
- 7.0
- Performance
- 7.0
- Support
- 6.0
- Privacy & security
- 5.5
Why this score
Rated 4.9/5 on the App Store and 4.6/5 on Google Play, and the description lists helpers such as MySize Assist and back-in-stock alerts. Held below 9 because the evidence is store ratings alone.
Why this score
Click & Collect, online-only XS-3XL sizes, StyleHint, MySize Assist, notifications and staff chat. No marketplace features such as price comparison or multiple sellers, so it scores below large marketplaces such as Shopee and Lazada.
Why this score
Free app, free home delivery from 500,000 VND and a 100,000 VND coupon on orders from 1,000,000 VND for new customers. Item prices are set by UNIQLO and no competitor price data was gathered, so the score stays moderate.
Why this score
The app is updated often: version 26.10.1 shipped on 27 Oct 2026 on the App Store, and Google Play shows an update on 22 Oct 2026. No independent stability or speed data was found, so the score stays moderate.
Why this score
The app description mentions chat with UNIQLO staff and Google Play lists a support email ([email protected]). The help pages and return policy could not be opened and no response times were found, so the score is middling.
Why this score
App Store labels list identifiers used for tracking and many data types linked to the account, including financial info, with data used for third-party advertising; Google Play notes ads. The full privacy policy was not readable.
What users say
- App Store (Vietnam)4.9/5 · 48,727
- Google Play4.6/5 · 6,820
Sources
- Vendor-providedFast Retailing: UNIQLO launches in Vietnam (2019-11-05)Nov 10, 2026
- Vendor-providedFast Retailing: first UNIQLO store in Hanoi (2020)Nov 10, 2026
- storeApp Store listing, UNIQLO VietnamNov 10, 2026
- storeGoogle Play listing, UNIQLO VietnamNov 10, 2026
- pressSaigoneer: Vietnam's first Uniqlo opens (2019)Nov 10, 2026
- pressVietstock: UNIQLO.com online store kicks off (2021-11)Nov 10, 2026
- pressVIR: UNIQLO commits to long-term development of Vietnam (2023-11-12)Nov 10, 2026
- pressVIR: UNIQLO applies technology in Vietnam (2023-12-04)Nov 10, 2026
Specs & compatibility
- Developer
- Fast Retailing (UNIQLO CO., LTD.)
- Headquarters
- Japan
- Launched
- 2019
- Category
- Shopping
Capabilities
- Mobile app
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
- English
Support
- Live chat
- Help center
Change history
- Update.VIR reports UNIQLO has 22 stores in four provinces and cities and 2.5 million app downloads.
- Launch.The UNIQLO.com online store opens in Vietnam with more than 15,000 items.
- Feature.The UNIQLO Vietnam app is released on the App Store.
Full change history (5)
- Company.The first Hanoi store opens at Vincom Pham Ngoc Thach, with about 2,500 square metres of sales floor.
- Launch.The first UNIQLO store in Vietnam opens at 35-45 Le Thanh Ton Street, District 1, Ho Chi Minh City.
About the author
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