Source-backed analysis7
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
7 reference sourcesInformation updated Nov 10, 2026
How we review
TPBank Mobile Review
TPBank's digital banking app: zero-fee transfers, Voice Pay and ChatPay
By AppDuo Editorial Team · Updated
- iOS
- Android
On this page
Decide at a glance
Our verdict
TPBank Mobile suits people who want a banking app with fee-free transfers, eKYC account opening and extras such as voice-based transfers. The trade-off is a Google Play rating of just 3.4/5, well below the App Store's 4.4/5, and a recent review reporting frequent crashes during transfers.
Best for: People who want eKYC account opening and fee-free transfers
Skip it if: Android users who need a stable app rated well on both platforms
Pros
- The official listing states transfers inside and outside the system carry no fee, with free registration and use
- Offers Voice Pay, voice search for features and AI-suggested transfer messages
- The App Store lists Vietnamese, English, Japanese, Korean and Chinese interfaces
Cons
- Only 3.4/5 on Google Play (about 69,100 reviews), well below the App Store
- A Google Play review (October 2026) reports the app crashing right after the transfer amount is entered
All pros and cons · Who is it for?
Pros
- 4.4/5 on the App Store from over 57,000 ratings; 5M+ downloads on Google Play
- Per VnEconomy (October 2025), ChatPay won The Asian Banker's most innovative digital banking product award for Asia-Pacific
Cons
- Another review (August 2026) says the app does not clearly show principal and interest after each online savings renewal
- Per the Google Play declaration, the app collects financial info and may share data with third parties
Best for
- Users who like newer features such as Voice Pay, ChatPay or the T'AioX AI assistant
- iPhone users, since the app is rated higher on the App Store
Skip it if
- People who want a simple app without many promotions and extras
Problems it solves
Experience & key features
What it is
TPBank Mobile is the digital banking app for retail customers of Tien Phong Commercial Joint Stock Bank (TPBank). iTunes data shows the listing on the Vietnamese App Store since July 2011. TPBank's homepage now calls it the "TPBank app", promoting 2,000+ utilities and a GeneAI version. It runs on iOS and Android.
Key features
The store descriptions list account opening after a 5-second online identity check, a nickname or shop name as the account number, Voice Pay for voice-based transfers, AI-suggested transfer messages, spending statistics and voice search for features. The latest release notes on both stores mention the T'AioX assistant, TPS securities account opening, up-front-interest savings from VND 10 million, periodic fund investing from VND 3 million and VietQR Global payments in Thailand, Laos, Cambodia, China and Singapore. VnEconomy (October 2025) also mentions ChatPay, which lets users send money from a chat.
Pricing and scale
The app is free to download, and the official description says transfers inside and outside the system carry no fee. AppDuo found no official fee table or limits for other services, so check them in the app. According to VnEconomy (9 October 2025), over 98% of TPBank customer transactions happen on digital channels, and the bank has more than 14 million users.
More analysis
What users say
The Vietnamese App Store shows 4.4/5 from over 57,000 ratings, while Google Play shows 3.4/5 from about 69,100. On Google Play, an October 2026 review says the app keeps crashing after the transfer amount is typed, an August 2026 review asks for a more detailed savings-renewal history, and an older review (June 2021) says the saved-recipient list cannot be managed. These are individual opinions and do not represent all users.
Who it fits
The app fits people who already hold or plan to open a TPBank account, especially iPhone users who like new features. If you are on Android and stability comes first, check the ratings of VPBank NEO, Techcombank Mobile or MB Bank before deciding; this page does not compare their features one by one.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
TPBank Mobile (khách hàng cá nhân)
PersonalFree
The app is free to download. The App Store and Google Play descriptions state that transfers within and outside the TPBank system carry no fee, and that registration and use are free.
- Free plan limits
- AppDuo could not find an official transaction-limit table, so no figure is given. Check current limits and fees in the app or ask TPBank's call centre.
- Free trial
- No free trial
Cancellation & refunds
Not applicable, as the app is free. Other banking services follow TPBank's fee schedule.
Privacy
The Google Play Data safety section, self-declared by TPBank, says the app may share four data types with third parties, including personal info and photos and videos. It collects seven data types, among them personal and financial info, encrypts data in transit and accepts deletion requests. AppDuo did not cross-check TPBank's full privacy policy, so read it before granting permissions to the app.
TPBank Mobile alternatives
7.7/10Techcombank Mobile
Techcombank's retail banking app with zero-fee transfers and auto-earning
7.5/10VPBank NEO
VPBank's digital banking app: eKYC onboarding, free transfers, many bundled services
Frequently asked questions
Does TPBank Mobile cost anything?
Downloading and registering is free. The official description says transfers inside and outside the system carry no fee. Other services follow TPBank's fee schedule.
What is Voice Pay?
Per the store description, it is a feature for making transfers entirely by voice. TPBank calls it a market first; AppDuo could not verify that claim.
Which languages does the app support?
The App Store lists Vietnamese, English, Japanese, Korean and Chinese.
How do I contact TPBank?
In Google Play replies, TPBank points to App TPBank > Personal > Contact, the email [email protected] and the numbers 1900 6036, 1900 585885 and 024 37 683 683. The website footer lists 1900 58 58 85.
Review evidence & sources7
Scores
- Ease of use
- 6.8
- Features
- 8.2
- Value for money
- 8.0
- Performance
- 6.2
- Support
- 7.0
- Privacy & security
- 6.4
Why this score
The 4.4/5 App Store rating is decent, but Google Play is only 3.4/5. A recent review finds savings-renewal history hard to follow, and an older one (2021) says saved recipients cannot be deleted.
Why this score
Per the listings and release notes: eKYC onboarding, nickname account numbers, Voice Pay, ChatPay, the T'AioX assistant, savings, fund investing, securities account opening and VietQR Global in five countries. New features arrive regularly.
Why this score
The app is free and the listing states zero-fee transfers; the official fee schedule and limits for other services were not verified.
Why this score
Regularly updated (latest App Store release 16 October 2026), but a recent review reports crashes during transfers and the Google Play rating is low.
Why this score
There is a call centre, email, an in-app Contact section and the T'AioX AI assistant, and TPBank replies to Google Play reviews. No independent data on support quality was found.
Why this score
Encryption in transit and deletion requests are offered, but the declaration says the app collects financial info and may share personal info, photos and videos with third parties.
What users say
- Apple App Store (Việt Nam)4.4/5 · 57,203
- Google Play3.4/5 · 69,100
Sources
- Vendor-providedTPBank website (personal banking home)Nov 10, 2026
- Vendor-providedTPBank website footer: customer service hotlineNov 10, 2026
- storeApp Store listing (Vietnam)Nov 10, 2026
- storeGoogle Play listingNov 10, 2026
- pressVnEconomy (9/10/2025): TPBank at Vietnam Digital Awards 2025Nov 10, 2026
- pressVnEconomy (6/12/2017): TPBank Best Digital Banking Award 2017Nov 10, 2026
- pressVietnamPlus (13/5/2019): TPBank digital banking servicesNov 10, 2026
Specs & compatibility
- Developer
- Ngân hàng TMCP Tiên Phong (TPBank)
- Headquarters
- Vietnam
- Launched
- 2011
- Category
- Finance
Capabilities
- Mobile app
- AI features
Platforms
- iOS
- Android
Interface languages
- Vietnamese
- English
- Japanese
- Korean
- Chinese
Integrations
- VietQR
Support
- Phone
- Live chat
Change history
- Update.VnEconomy reports TPBank won an outstanding digital transformation award at Vietnam Digital Awards 2025, citing the TPBank app, LiveBank 24/7 and TPBank Biz; over 98% of customer transactions run on digital channels.
- Update.VnEconomy reports TPBank won the "Best Digital Banking Award 2017", organised by IDG and the Vietnam Banks Association.
- Update.Earliest release date of the app listing on the Vietnamese App Store (per iTunes lookup data).
About the author
Reviews & comments
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