Source-backed analysis10
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
10 reference sourcesInformation updated Nov 11, 2026
How we review
Thiện Nguyện Review
MB's fundraising platform with 4-digit accounts and public statements
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
A fit for people who want to donate or fundraise through an account whose statements are published automatically, at no cost. The trade-offs are weak store ratings (2.8/5 on Google Play), scale figures that come mostly from MB, and a privacy policy that allows indefinite retention of data, including ID numbers.
Best for: Individuals, groups and organisations that need a donation account with public statements
Skip it if: Anyone who needs international fundraising or payments outside the Vietnamese banking system
Pros
- Free; per MB, the platform charges no fee and the 4-digit account is free
- Public statements updated almost instantly, with every transaction searchable
- Donate via VietQR, internet banking or directly in the MB Bank app
Cons
- Weak ratings: 2.8/5 on Google Play (300 reviews) and 3.8/5 on the Vietnam App Store (164 ratings)
- The privacy policy allows indefinite retention, including ID document numbers
All pros and cons · Who is it for?
More pros
- Available on iOS, Android and the web
More cons
- Support appears to be email only
- Interface in Vietnamese and English only
Best for
- Donors who want to check the money in and out of a specific campaign themselves
Experience & key features
Thiện Nguyện is a community fundraising platform developed by MB Bank, with iOS and Android apps and the thiennguyen.app website. According to The Investor, it launched in 2021 in coordination with the Vietnam Red Cross Society. Google Play lists more than 50,000 downloads.
How it works
Fundraisers get a dedicated MB account number with only 4 digits, and every transaction on it is published automatically in the app and on the website. Donors transfer via VietQR, internet banking or inside the MB Bank app, then can look up a campaign's balance, income, spending and individual transactions. The app also has a social feed for sharing charity activity, and the website has a campaign map.
Scale, per reported figures
The Investor (10 September 2025) cites more than 2 million users, around 2,000 participating organisations and individuals, over 7,750 campaigns since 2021 and nearly VND2 trillion in donations. These are platform-side figures; none of the sources opened mention an independent audit. The project won a Human Act Prize 2023 (Timely Project category) and a World Summit Award 2025 (Government & Citizen Engagement).
More analysis
Pricing and data
The app is free. Per MB, the platform charges no usage fee, the 4-digit account is free, and the bank does not itself organise, receive or distribute donations. Users still hand over personal data under the privacy policy, including ID numbers, with no set retention limit.
Compared with alternatives
Thiện Nguyện is tied to the Vietnamese banking system, so it suits domestic campaigns only. GoFundMe and Kickstarter serve fundraisers in many countries with their own fee models, so prices cannot be compared directly.
Screenshots
Plans & pricing
Prices last verified Nov 11, 2026
Miễn phí
PersonalFree
The app is free to download. Per MB, the platform charges no usage fee and the 4-digit charity account is issued free to organisations and individuals raising funds. MB says it does not itself organise, receive or distribute community donations.
- Free plan limits
- There is no paid tier. The pages opened state no specific conditions or limits for opening a fundraising campaign.
- Free trial
- No free trial
Cancellation & refunds
Not applicable to the app itself. Donations are bank transfers into a campaign account; the pages opened describe no donation refund policy.
Privacy
Per the privacy policy (updated 25 April 2025), the app collects email, phone number, username, password, date of birth, national ID or passport number, and address if provided. Data is shared only at the request of a competent state authority, to protect legal rights, in an emergency, or with user consent. It is kept indefinitely unless the user or an authority asks for removal; deletion requests go to [email protected]. The App Store privacy label says 'Data Not Collected' (self-declared by the developer, not verified by Apple), while Google Play says the app may collect device IDs. Both differ from the data list in the privacy policy.
Thiện Nguyện alternatives
Controversies & incidents
Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026
- Low impactConfirmedPrivacy ·
MB employee leaked an artist's account statement (2021)
In May 2021, images of artist Hoài Linh's MB account statement were posted online; MB confirmed an employee deliberately photographed the screen and leaked them. It happened in MB's banking operations, before the Thiện Nguyện app launched.
Read the full account
Per VnEconomy, on the night of 24 May 2021 an image said to be artist Hoài Linh's MB account statement appeared on a forum, amid public debate over more than VND13 billion he had collected for flood victims in central Vietnam. On 27 May 2021, MB said it had identified an employee who deliberately photographed the screen and leaked it, and that no system fault or hacking was involved. The case did not involve the Thiện Nguyện app (launched September 2021), and the sources opened do not report the outcome of the investigation.
Vendor response
MB said it suspended the employee, would apply the strictest discipline and referred the full case file to investigators.
Frequently asked questions
Does Thiện Nguyện cost anything?
The app is free to download. Per MB (via The Investor and VnEconomy), the platform charges no usage fee and the 4-digit account is free for fundraisers.
What is the 4-digit charity account?
A dedicated MB bank account for a campaign, with an account number only 4 digits long; every transaction is published automatically in the app and on thiennguyen.app.
Does MB hold the donations?
MB says it does not itself organise, receive or distribute community donations. This is MB's own statement; the pages opened contain no independent verification.
Is there an English interface?
The App Store lists English and Vietnamese. The thiennguyen.app pages read were in Vietnamese.
Review evidence & sources10
Scores
- Ease of use
- 7.0
- Features
- 7.0
- Value for money
- 8.5
- Performance
- 6.0
- Support
- 5.5
- Privacy & security
- 6.0
Why this score
Per the Google Play listing, donors pay via VietQR or internet banking without remembering account details, and The Investor says a campaign can be started in a few clicks. The interface is Vietnamese and English only, and the 2.8/5 Google Play rating weighs on the score.
Why this score
Offers 4-digit accounts, public statements, a charity social feed and a campaign map on the website. No source describes campaign tools beyond collecting donations and publishing statements.
Why this score
Per MB (via The Investor, 26 May 2026, and VnEconomy), neither donors nor fundraisers pay a platform fee; there is no paid tier to compare.
Why this score
The app is updated regularly (version 2.4.2 on 2 November 2026), but there is no independent data on speed or stability. Ratings of 2.8/5 on Google Play and 3.8/5 on the Vietnam App Store point to a mixed experience.
Why this score
Only the email [email protected] appears on Google Play and in the privacy policy; the pages opened list no chat, hotline or dedicated help centre.
Why this score
The policy collects ID document numbers and keeps data indefinitely, though deletion can be requested. The App Store label ('Data Not Collected') and Google Play disclosure do not match the policy's list. No breach of the app has been reported; the 2021 leak of a statement by an MB employee happened in MB's banking operations, before the app launched.
What users say
- Google Play2.8/5 · 300
- App Store (Việt Nam)3.8/5 · 164
- App Store (Mỹ)5.0/5 · 3
Sources
- Vendor-providedOfficial websiteNov 11, 2026
- Vendor-providedOfficial privacy policyNov 11, 2026
- storeApp Store listing (US)Nov 11, 2026
- storeApp Store lookup data (US)Nov 11, 2026
- storeApp Store lookup data (Vietnam)Nov 11, 2026
- storeGoogle Play listingNov 11, 2026
- pressThe Investor (2025-09-10)Nov 11, 2026
- pressThe Investor (2026-05-26)Nov 11, 2026
- pressVnEconomy (2026-05-23)Nov 11, 2026
- pressVNBA – Human Act Prize 2023 (2023-12-15)Nov 11, 2026
Specs & compatibility
- Developer
- MB Bank
- Headquarters
- Vietnam
- Launched
- 2021
- Category
- Community
Capabilities
- Mobile app
- Real-time collaboration
Platforms
- Web
- iOS
- Android
Interface languages
- Vietnamese
- English
Integrations
- MB Bank (ứng dụng ngân hàng)
- VietQR
- Internet Banking
Support
Change history
- Feature.Version 2.4.2 on the App Store; release notes: bug fixes and performance improvements.
- Update.The platform wins a World Summit Award 2025 in the Government & Citizen Engagement category at the ceremony in Vienna.
- Update.The Investor reports over 2 million users, over 7,750 campaigns and nearly VND2 trillion in donations since 2021.
Full change history (8)
- Update.Most recent update to the privacy policy.
- Feature.Versions 2.0.0 and 2.0.1 refresh the interface and update the virtual assistant.
- Update.The platform wins a Human Act Prize 2023 in the Timely Project category. The article says that by 19 May 2023 it had nearly 900,000 members, nearly 1,900 campaigns and over VND211 billion raised.
- Feature.The earliest version still listed in the App Store version history is 1.0.58.
- Launch.The Thiện Nguyện app is released on the App Store, per Apple lookup data; The Investor also dates the launch to 2021.
About the author
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