Source-backed analysis11
Review basis
Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.
11 reference sourcesInformation updated Nov 10, 2026
How we review
Prime Video Review
Amazon's films, series and live sport, bundled with Prime
By AppDuo Editorial Team · Updated
- Web
- iOS
- Android
On this page
Decide at a glance
Our verdict
Prime Video suits people who already have Amazon Prime and want originals such as Reacher or The Boys, offline downloads and add-on channels in one app. The trade-offs: the standard tier has ads, ad-free viewing and 4K cost extra, and user ratings diverge sharply (4.8/5 on the US App Store, 2.8/5 on Google Play, 1.2/5 on Trustpilot).
Best for: Existing Amazon Prime members in the US or another supported market who want films and original series on top
Skip it if: People who want one clear ad-free price: the standard tier has ads and Ultra costs extra
Pros
- Per Google Play: originals (Reacher, The Boys, Fallout), new films, live sport, offline downloads and separate profiles
- More than 100 add-on subscriptions such as Starz or Apple TV inside the app
- Available on web, iOS and Android; the US App Store shows 4.8/5 from 3.1M ratings
Cons
- US pricing keeps rising: the ad-free add-on went from 2.99 to 4.99 USD/month, and since 10 April 2026 4K requires Ultra
- Google Play shows just 2.8/5 from 5.8M ratings; Trustpilot 1.2/5 from 857 reviews, with complaints about ads, extra fees on some titles and hard cancellation
All pros and cons · Who is it for?
Pros
- The Ultra add-on raises limits to 5 simultaneous streams and 100 downloads and adds 4K and Dolby Atmos
Cons
- Prices and features here are for the US; Amazon says Ultra is US-only for now
Best for
- Viewers of live sport such as Thursday Night Football (US) and select NBA and WNBA games
Skip it if
- People where the service is not offered: opened from a Vietnam connection, the official site says it cannot offer the service at that location
Problems it solves
Experience & key features
What Prime Video is
Prime Video is Amazon's film, series and sport streaming service. According to Wikipedia it launched in the US on 7 September 2006 as Amazon Unbox and expanded to 200+ countries and territories on 14 December 2016. Google Play describes the app as offering originals such as Reacher, The Boys and Fallout, new films, live sport and 100+ add-on subscriptions. It comes with an Amazon Prime membership or can be bought on its own.
Key features
Per Google Play, the app supports offline downloads, casting to TV, profiles and IMDb-powered X-Ray for behind-the-scenes information. New films can be rented or bought on their digital release day. For sport, Prime in the US includes Thursday Night Football and select NBA and WNBA games. Amazon says the tier included with Prime allows 4 simultaneous streams in HD, HDR10 and Dolby Vision; since 10 April 2026 the Ultra tier (replacing the ad-free add-on) adds 4K, Dolby Atmos, 5 streams and 100 downloads.
Pricing and value
In the US, Amazon lists Prime at 14.99 USD/month or 139 USD/year, with a 30-day free trial for eligible customers. Per press reports, Prime Video alone costs 8.99 USD/month. Ultra adds 4.99 USD/month, or 45.99 USD/year for annual Prime members. The ad-free add-on previously cost 2.99 USD/month, a rise of about 67%. No VND price list was found, and the official site said it could not offer the service when opened from a Vietnam connection.
More analysis
Who it fits and what to weigh
Prime Video fits existing Amazon Prime members best. Weigh the ads, the cost of removing them and the ratings gap: US App Store 4.8/5 but Google Play 2.8/5 and Trustpilot 1.2/5, with complaints about extra fees, cancellation and support. If you only want a standalone catalogue, look at Netflix, Disney+, HBO Max or Apple TV.
Screenshots
Plans & pricing
Prices last verified Nov 10, 2026
Prime Video
Personal$8.99/mo/user
US price per press reports (PPC Land). Prime Video only, with ads; ad-free viewing and 4K require the Ultra add-on.
Amazon Prime
Personal$14.99/mo/user
$11.58/mo billed yearly
US prices: 14.99 USD/month or 139 USD/year (about 11.58 USD/month). Includes Prime Video plus delivery, Amazon Music, Prime Reading and other Prime benefits. The included Prime Video tier has ads and allows 4 simultaneous streams in HD, HDR10 and Dolby Vision.
Prime Video Ultra
Personal$4.99/mo/user
$3.83/mo billed yearly
US add-on from 10 April 2026: 4.99 USD/month, or 45.99 USD/year (about 3.83 USD/month) for annual Prime members. Ad-free for most content, plus 4K, Dolby Atmos, 5 simultaneous streams and 100 downloads. Requires Prime or standalone Prime Video.
- Free plan limits
- There is no free plan. Eligible customers get a 30-day Amazon Prime trial that includes Prime Video, but a payment method is required at sign-up.
- Free trial
- 30-day free trial · credit card required
Cancellation & refunds
No refund policy was found on the official pages that could be opened. On Trustpilot some users complain of being charged after cancelling or when a trial ended.
Privacy
Prime Video falls under the Amazon.com Privacy Notice (last updated 30 June 2026). Amazon collects information you provide (account, orders, reviews), information gathered automatically (device and usage data, IP address, cookies, identifiers, device location) and data from other sources. Purposes include processing orders, improving services (including machine learning and generative AI), personalised recommendations, interest-based ads, legal compliance and fraud prevention. Amazon says it is not in the business of selling customers' personal information, but it shares data with service providers and shares advertising identifiers with ad companies. You can access, update or delete information where the law requires and adjust ad preferences. The notice gives no retention periods. Under-18s may use the services only with a parent or guardian involved. On Google Play the developer declares the app may collect and share location and personal-info data.
Prime Video alternatives
Frequently asked questions
Is Prime Video free?
No. It comes with Amazon Prime (14.99 USD/month in the US, with a 30-day trial for eligible customers) or can be bought alone for 8.99 USD/month per press reports. The standard tier has ads.
What is Prime Video Ultra?
It replaced the old ad-free add-on on 10 April 2026 at 4.99 USD/month in the US, or 45.99 USD/year for annual Prime members. It includes 4K, Dolby Atmos, 5 simultaneous streams and 100 downloads; live TV and sport may still carry ads.
Is Prime Video available in Vietnam?
No official source confirms it. Opened from a Vietnam connection, primevideo.com showed a service-area restriction notice saying it cannot offer the service at that location. Check directly with Amazon.
Can I download titles to watch offline?
Yes. Google Play says the app supports downloads for offline viewing. Amazon says Ultra allows up to 100 downloads of licensed content.
Review evidence & sources11
Scores
- Ease of use
- 7.5
- Features
- 8.0
- Value for money
- 6.5
- Performance
- 6.5
- Support
- 5.0
- Privacy & security
- 5.5
Why this score
Web, iOS and Android apps, profiles and personalised recommendations; the US App Store shows 4.8/5. Marked down for Google Play at 2.8/5 and Trustpilot reports of login and playback problems and difficult cancellation.
Why this score
Offline downloads, IMDb X-Ray, rent or buy, live sport and 100+ add-on channels; Ultra adds 4K and Dolby Atmos. A big library, but nothing clearly ahead of other major services, and 4K now costs extra.
Why this score
Bundled with Prime (14.99 USD/month or 139 USD/year in the US), good value if you use the other benefits; standalone is 8.99 USD/month. Marked down for ads on the standard tier, the extra 4.99 USD/month for Ultra and reports of extra fees on some titles.
Why this score
No independent streaming-quality data. Some Trustpilot reviews cite playback and ad-audio problems, and Google Play is only 2.8/5.
Why this score
A help site exists, but it could not be opened from a Vietnam connection during research. Trustpilot has many complaints about hard-to-reach support, difficult cancellation and charges after cancelling; Amazon has not invited reviews there, so the sample may be skewed.
Why this score
Amazon's notice lists data types, lets you adjust ad preferences and says it does not sell customers' personal information. Marked down for broad collection (location, identifiers), interest-based ads, use of data for machine learning and generative AI, and no stated retention periods.
What users say
- App Store (United States)4.8/5 · 3,100,000
- Google Play (United States)2.8/5 · 5,800,000
- Trustpilot1.2/5 · 857
Sources
- Vendor-providedAmazon Prime page (US)Nov 10, 2026
- Vendor-providedAbout Amazon: Prime Video Ultra (2026-03-13, updated 2026-04-10)Nov 10, 2026
- Vendor-providedAbout Amazon: Amazon Prime free trialNov 10, 2026
- Vendor-providedPrime Video service-area noticeNov 10, 2026
- Vendor-providedAmazon.com Privacy NoticeNov 10, 2026
- storeGoogle Play listingNov 10, 2026
- storeApp Store listing (US)Nov 10, 2026
- press9to5Google: Prime Video ad-free price hike (2026-03-13)Nov 10, 2026
- pressPPC Land: Prime Video ad-free cost jumps 67% as Amazon rebrands tier UltraNov 10, 2026
- Community-reportedWikipedia: Amazon Prime VideoNov 10, 2026
- review-siteTrustpilot: primevideo.comNov 10, 2026
Specs & compatibility
- Developer
- Amazon
- Headquarters
- United States
- Launched
- 2006
- Category
- Entertainment
Capabilities
- Mobile app
- Works offline
Platforms
- Web
- iOS
- Android
Interface languages
- English
- French
- German
- Japanese
- Korean
- Spanish
- Chinese
Integrations
- IMDb X-Ray
- Chromecast
- Starz
- Apple TV
Support
- Help center
Change history
- Price.The ad-free add-on becomes Prime Video Ultra at 4.99 USD/month in the US; 4K moves to this tier.
- Price.Ads arrive on Prime Video in the US; ad-free viewing costs an extra 2.99 USD/month.
- Company.Amazon completes its acquisition of MGM, announced on 26 May 2021 at 8.45 billion USD.
Full change history (6)
- Launch.Prime Video expands to 200+ countries and territories.
- Feature.Rebranded Amazon Instant Video, adding content for Prime members.
- Launch.Amazon launches the service in the US as Amazon Unbox.
About the author
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