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Source-backed analysis17

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

17 reference sources

Information updated Nov 11, 2026

How we review
MetaMask logo

MetaMask Review

Consensys's self-custodial crypto wallet for swaps, perps, tokenized stocks and a card

Editorial Team6.8/10Write the first review

By Official AppDuo editorial team · Updated

  • iOS
  • Android
  • Web
  • Browser extension
Free · $9.99/mo
Visit MetaMask
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Decide at a glance

Our verdict

MetaMask suits people already comfortable with crypto who want to hold their own keys and use Web3 apps across 700+ networks, per its homepage. The trade-offs: nobody can recover a lost recovery phrase, swaps carry a standard 0.875% fee, and its Trustpilot score is 1.5/5, with many reports of lost funds and poor support.

Best for: DeFi and Web3 users who want one wallet for many apps and networks

Skip it if: Newcomers unfamiliar with recovery phrases: MetaMask cannot restore a lost or leaked phrase

Pros

  • Self-custody: MetaMask says it does not collect users' private keys
  • Broad feature set: swaps across 100,000+ assets, perps, predictions, tokenized stocks and a card, per the homepage
  • Free to download and use on iOS, Android, web and as a browser extension

Cons

  • Only 1.5/5 on Trustpilot from 652 reviews, 84% of them 1-star; reviewers cite lost funds, stuck transactions and support that stops at a bot
  • A standard 0.875% swap fee on top of network and bridge fees
All pros and cons · Who is it for?

Pros

  • High store ratings: 4.7/5 on the US App Store and 4.9/5 on the Vietnamese App Store

Cons

  • The Secret Recovery Phrase cannot be recovered, so losing a device without a backup means losing access
  • Transaction Shield is non-refundable and covers Extension transactions only

Best for

  • People who want to hold their own keys instead of leaving funds on an exchange

Skip it if

  • Frequent swappers who want low fees: 0.875% per swap before network fees adds up

Experience & key features

What is MetaMask?

MetaMask is a self-custodial crypto wallet built by Consensys. According to Wikipedia, it launched in 2016 as a Chrome and Firefox extension, and the iOS and Android apps went public in September 2020. It now runs on iOS, Android, web and as a browser extension, free of charge. Self-custody means you hold your own keys: the support site says MetaMask cannot access your Secret Recovery Phrase.

Key features

Per the homepage, the wallet offers swaps across 100,000+ assets on 700+ networks, perps with up to 50x leverage via Hyperliquid, prediction markets via Polymarket, tokenized stocks and funds via Ondo Global Markets, and a Pro mode with advanced charts. A Money Account pays up to 6% APY on stablecoins through January 2027 and up to 4% after that; the rate is variable, not guaranteed and not a bank account. The MetaMask Card gives 1% back wherever Mastercard is accepted and is issued by regulated partners. These are high-risk products, mostly run by third parties.

Pricing and value

The app is free; costs sit in transactions: a standard 0.875% fee on swaps, bridging, quick buy/sell and limit orders, plus network fees paid to the blockchain. MetaMask says the fee will never exceed the standard rate and is sometimes discounted. Transaction Shield costs $9.99/month or $99/year (about $8.25/month), has a 14-day trial, reimburses up to $10,000 a month for eligible Extension transactions and is non-refundable. MetaMask publishes no VND prices.

More analysis

Who it's for and how it compares

MetaMask suits people who already understand self-custodial wallets and need to connect to many apps. Phantom is strongest on Solana, while Coinbase, Binance, OKX and Kraken are exchanges that hold assets for you through their own apps. Points to weigh: an unrecoverable recovery phrase, swap fees, high-risk products such as perps, and widespread support complaints on Trustpilot. On Vietnamese law, a VietnamNet article (5 Jan 2024) quotes experts saying that buying crypto through e-wallets or banks is not banned, but using crypto for payments breaks the law; check current rules yourself.

Screenshots

Opening App Store image for the MetaMask iPhone app
Opening App Store image for the MetaMask iPhone app
App Store image showing perps trading in MetaMask
App Store image showing perps trading in MetaMask
Closing App Store image for the MetaMask app
Closing App Store image for the MetaMask app

Plans & pricing

Prices last verified Nov 11, 2026

App (iOS, Android, web)

Personal

Free

Free to use. Per the official support page, MetaMask charges a standard 0.875% fee on same-chain swaps, cross-chain swaps (bridging), quick buy and sell, batch sell and limit orders. Network (gas) and bridge-provider fees are extra, and perps and predictions have their own fee structures. MetaMask sometimes reduces or waives the fee on certain tokens or networks for a limited time.

Transaction Shield

Personal

$9.99/mo

$8.25/mo billed yearly

$9.99/month or $99/year, with a 14-day free trial. Per the support page, it reimburses up to $10,000 a month (gas included) across up to 100 eligible transactions a month, on the MetaMask Extension only and on listed networks such as Ethereum, Linea, Arbitrum, Base, Polygon and BSC. Not covered: compromised recovery phrases or private keys, market losses, hacked third-party protocols, peer-to-peer transfers and transactions already flagged as high risk. Claims must be filed within 21 days.

Free plan limits
Creating and using a wallet has no subscription fee; you pay only per transaction (see pricing).
Free trial
14-day free trial · no credit card
Cancellation & refunds

Per the support page, Transaction Shield subscriptions are not refundable. You can cancel any time in Settings and keep access until the billing cycle ends; cancel before the 14-day trial ends to avoid being charged. Swap fees are charged per on-chain transaction, so check the quote before confirming.

Privacy

Per the privacy notice (last revised 1 Oct 2026), MetaMask does not collect your private keys and does not sell personal information. To run default features it processes wallet addresses, transaction data and device data such as IP address, approximate location (city or state) and device identifiers. Infura, also owned by Consensys, is the default RPC provider. MetaMetrics analytics is opt-in and stored pseudonymously against wallet addresses. Buy/Sell and the MetaMask Card may require sending payment or identity details to third parties. Personal data is stored in the United States and the notice gives no fixed retention period. On self-custody, the support site says MetaMask cannot recover your Secret Recovery Phrase (SRP); if you link a Google or Apple account, the SRP is encrypted and split across five nodes. Track record: in late 2022 Consensys confirmed that Infura collects IP and wallet addresses when users send transactions, and in 2023 a third-party support-ticket provider was accessed without authorisation, affecting about 7,000 users by Consensys's estimate.

Official pricing page

MetaMask alternatives

Phantom logo7.3/10

Phantom

Self-custody multichain wallet now with perps and prediction markets, 0.85% swap fee

Free
OKX logo7.2/10

OKX

A large crypto exchange with a Web3 wallet, but a US legal-compliance record to weigh

Free
All alternatives

Controversies & incidents

Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026

  • Medium impactResolvedLawsuit ·

    SEC sued Consensys over MetaMask swaps and staking, then dropped the case

    In June 2024 the SEC sued Consensys, alleging it acted as an unregistered broker through MetaMask. On 27 March 2025 both sides filed to dismiss the case with prejudice; no court ruled on the claims.

    Read the full account

    Per Fortune, the June 2024 complaint alleged Consensys acted as an unregistered broker through MetaMask Swaps and its staking service, brokering over 36 million transactions (at least 5 million of them in what the SEC deems securities) and collecting more than $250 million in fees. Per The Block, the SEC agreed in principle on 27 February 2025 to end the case, and on 27 March 2025 the parties filed a joint stipulation to dismiss it with prejudice. The SEC said the dismissal reflected its effort to reform its crypto approach, not a view on the merits. The Block lists no fine or conditions for Consensys.

    Vendor response

    Per The Block, founder Joseph Lubin said Consensys had been committed to fighting the suit "until the bitter end" but welcomed the outcome.

    Sources:The Block: SEC formally dismisses actions against Kraken, Consensys, Cumberland DRWFortune: SEC sues Consensys over MetaMask (2024-06-28)

  • Low impactAllegedRegulator ·

    Vietnamese payment options appeared on MetaMask; MoMo and Viettel deny any partnership

    VietnamNet (5 Jan 2024) reported that Vietnamese e-wallets and banks appeared as crypto-buying options on MetaMask. MoMo and Viettel both said they do not work with MetaMask.

    Read the full account

    Per VietnamNet, a Viettel Pay option appeared on MetaMask in November 2023; Viettel said it does not work with any exchange or partner on crypto payments, yet the option reappeared about a month later. Reporters also found MoMo, ZaloPay, VietQR and bank-transfer options, all peer-to-peer, with processing fees of 2.5–3.5%. A MoMo communications executive said the e-wallet has no cooperation with MetaMask. Experts quoted in the article said buying crypto with e-wallets or bank accounts is not banned, but using crypto for payments breaks the law, and that P2P channels carry high fraud risk and are hard to trace. AppDuo found no official ban or warning aimed specifically at MetaMask in Vietnam.

    Sources:VietnamNet: e-wallets, banks used to buy cryptocurrencies (2024-01-05)

  • Medium impactResolvedSecurity ·

    Support-ticket provider breached, about 7,000 users affected

    Consensys said a third-party support-ticket provider was accessed without authorisation. The MetaMask extension and mobile app were not affected.

    Read the full account

    Per Consensys, support submissions from 1 August 2021 to 10 February 2023 were accessed; the issue was first reported in August 2021. The company estimated about 7,000 users. Tickets generally contained only email addresses, but free-text fields could hold names, dates of birth, phone numbers, addresses or financial details users chose to include. Consensys said it reported the incident to Ireland's Data Protection Commission and the UK ICO, completed a forensic investigation and is rolling out a third-party risk management programme.

    Vendor response

    Consensys said the unauthorised access was stopped, a forensic investigation was done, and it advised users to be wary of unsolicited contact and never share their recovery phrase.

    Sources:Consensys: FAQ on the customer support data security incident

Show 1 more
  • Medium impactConfirmedPrivacy ·

    MetaMask's default RPC, Infura, collects IP and wallet addresses on transactions

    Consensys's privacy policy update of 23 Nov 2022 said Infura collects IP and wallet addresses when MetaMask users send transactions. After a backlash, Consensys said it would narrow collection and cut retention to seven days.

    Read the full account

    Per The Block (24 Nov 2022), Consensys updated its policy to say that Infura, MetaMask's default RPC provider, collects users' IP and Ethereum wallet addresses when they send a transaction. Users on another RPC provider or their own node are not subject to Consensys's collection, though other providers may collect data. On 6 Dec 2022 The Block reported that Consensys would limit collection to on-chain transactions, not balance checks, and was working to cut retention to seven days. The current privacy notice still names Infura as the default RPC and gives no fixed retention period.

    Vendor response

    Consensys said it retains and deletes data such as IP and wallet addresses under its retention policy and was working on narrowing retention to seven days.

    Sources:The Block: ConsenSys says it collects IP addresses of MetaMask users via Infura (2022-11-24)The Block: ConsenSys says it will store wallet and IP data for seven days (2022-12-06)

Frequently asked questions

Is MetaMask free?

Yes, the app is free on iOS, Android, web and as an extension. You pay transaction fees: 0.875% per swap per the official support page, plus network fees. Transaction Shield is an optional paid add-on.

Can MetaMask recover a lost recovery phrase?

No. The support site says the team has no way to recover it. If you link a Google or Apple account, the phrase is encrypted and split across five nodes, and that account plus your password can decrypt it.

Does MetaMask support Vietnamese?

The support site explains how to change the interface language in Settings on both the extension and the mobile app, but publishes no language list; the App Store listing shows English only. The homepage claims customer support in 134 languages.

How did the SEC case against Consensys over MetaMask end?

Per The Block, the SEC and Consensys filed a joint stipulation on 27 March 2025 to dismiss the case with prejudice. The SEC said this reflected its policy shift on crypto, not a view on the merits. The article mentions no fine.

Review evidence & sources17

Scores

Ease of use
6.9
Why this score

Strong App Store ratings (4.7/5 US, 4.9/5 Vietnam), and the interface language can be changed in Settings, although the App Store listing shows English only. Trustpilot reviewers complain about clutter, ads and extra confirmation screens, and newcomers must safeguard their own recovery phrase.

Features
8.4
Why this score

Per the homepage: swaps across 100,000+ assets, perps with up to 50x leverage, predictions, tokenized stocks, a card and 700+ networks. Much of it runs through partners such as Hyperliquid, Polymarket and Ondo.

Value for money
6.9
Why this score

Free to use, but each swap costs 0.875% plus network and bridge fees. Transaction Shield ($9.99/month or $99/year) is optional, with a 14-day trial, but it is non-refundable and covers the Extension only.

Performance
6.8
Why this score

No independent benchmark data is available to AppDuo. Trustpilot reviewers describe slow loading, swaps that do not complete and failed bridges; these are unverified user reports.

Support
5.3
Why this score

The homepage advertises 24/7 human support in 134 languages. On Trustpilot, though, MetaMask has replied to 40% of negative reviews, typically within a month and mostly by pointing to the Contact Support button; many reviewers say they only reached a bot.

Privacy & security
6.6
Why this score

Credit for not collecting private keys, not selling personal data and opt-in MetaMetrics. Marked down for processing IP addresses and device data, the default Infura RPC collecting IP and wallet addresses on transactions (confirmed by Consensys in 2022), no stated retention period and the 2023 support-ticket incident.

What users say

Sources

Specs & compatibility
Developer
Consensys
Headquarters
United States
Launched
2016
Category
Finance

Capabilities

  • Mobile app
  • Integrations

Platforms

  • iOS
  • Android
  • Web
  • Browser extension

Interface languages

  • English

Integrations

  • Hyperliquid (perps)
  • Polymarket (predictions)
  • Ondo Global Markets (tokenized stocks)
  • Mastercard (MetaMask Card)

Support

  • Help center
  • Live chat
  • Email

Change history

  1. Update.MetaMask's privacy notice receives its latest revision.
  2. Company.The SEC and Consensys file a joint stipulation dismissing the case with prejudice.
  3. Company.The SEC sues Consensys, alleging it acted as an unregistered broker through MetaMask Swaps and staking.
Full change history (9)
  1. Update.Consensys discloses unauthorised access at a third-party support-ticket provider, affecting about 7,000 users.
  2. Update.Consensys updates its privacy policy to state that Infura collects IP and wallet addresses when MetaMask users send transactions.
  3. Feature.MetaMask Swaps launches on desktop; the mobile version follows in March 2021.
  4. Launch.MetaMask mobile apps are released publicly on iOS and Android.
  5. Company.ConsenSys acquires Infura; Wikipedia notes this raised centralization concerns.
  6. Launch.MetaMask launches as a Chrome and Firefox browser extension, per Wikipedia.
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