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Source-backed analysis13

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

13 reference sources

Information updated Nov 11, 2026

How we review
Muse (Meta) logo

Muse (Meta) Review

Meta's personal AI agent that works on its own cloud computer

Editorial Team6.7/10Write the first review

By Official AppDuo editorial team · Fact-checked

  • Web
  • iOS
  • Android
Freemium · $20.00/mo
Visit Muse (Meta)
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Decide at a glance

Our verdict

Muse suits people in the US or Canada who want to hand errands like email, bookings and shopping to an AI and are willing to connect personal accounts. The trade-offs are privacy risk, reliability not yet proven over time, and availability in very few countries.

Best for: People in the US or Canada who want an agent to handle routine errands

Skip it if: Anyone outside the US and Canada, where Muse is not yet available

Pros

  • Isolated per-user virtual machine; the agent keeps working after you close the app
  • Asks before sending email or buying, and keeps a full activity log
  • Free tier; purchases go through Link by Stripe with a one-time card

Cons

  • Only available in the US and Canada, for ages 18+
  • Per Reuters, Meta employees reported reliability problems and guardrail bypasses in internal testing
All pros and cons · Who is it for?

More pros

  • App interface in 30+ languages (English, Vietnamese, Japanese, Korean, …)
  • Rated 4.8/5 on both the App Store and Google Play

More cons

  • AI-training setting on by default; the Secure VM is not technically walled off from Meta
  • Allowances are counted in "Muse tokens", hard to map to real tasks; no yearly billing

Best for

  • WhatsApp and Instagram users who want an agent wired into those apps

Skip it if

  • People unwilling to give an AI agent access to email, calendar or payments

Experience & key features

Muse is Meta's personal AI agent, launched on 8 September 2026. Rather than only answering questions, it takes a goal, makes a plan, opens a browser, fills forms, sends email, books and buys. TechRepublic reports it runs on Meta's Muse Spark model.

Each user gets a dedicated cloud virtual machine (Muse Secure VM) with a browser, file system and terminal, so the agent keeps working after you close the app. Muse connects to email, calendar, Instagram and Facebook and builds its own tools when needed. Sending email or buying needs your approval, and everything goes into an activity log. For purchases, Muse uses Link by Stripe to generate a one-time card so shops never see your real card details.

Muse is free with a usage limit. The two paid plans are Power at $20/month (500M Muse tokens a week) and Maximum at $100/month (3B tokens a week), billed monthly only. Meta does not publish the free allowance, and tokens do not map to a concrete number of tasks, so comparing with rival plans at the same price is hard.

The real question is trust. Reuters, citing internal posts, reports mixed test results, and Meta rolled back a trial of human contractors placing calls for the agent. Muse fits people in the US or Canada who are comfortable granting an agent access. ChatGPT and Claude lean toward conversation; OpenClaw is an open-source agent.

Screenshots

App Store screenshot 1
App Store screenshot 1
App Store screenshot 2
App Store screenshot 2
App Store screenshot 3
App Store screenshot 3

Plans & pricing

Prices last verified Nov 11, 2026

Free

Personal

Free

Free with a usage limit; when you hit it, upgrade or wait for it to refresh. Meta does not publish the free allowance.

Power

Personal

$20/mo

500M Muse tokens per week, billed monthly only.

Maximum

Personal

$100/mo

3B Muse tokens per week, billed monthly only.

Free plan limits
The free version has a usage limit Meta does not quantify; when reached, upgrade or wait for it to refresh. Meta expects most people to stay on the free tier.
Free trial
No free trial
Cancellation & refunds

Meta's subscription help page does not cover refunds. Plans renew monthly and can be cancelled at any time from your subscription details.

Privacy

Muse has its own privacy policy (effective 17 September 2026). Each user gets an isolated virtual machine; Muse does not share conversations or VM data with Meta's ad systems, and you can use a separate Muse account. The setting that lets Meta use interactions to train AI is on from first use; you can turn it off under Settings > Data controls, and the change also covers past interactions. By default Muse asks for approval before important actions such as sending email. TechRepublic, citing WIRED, reports Meta acknowledges the Muse Secure VM is not technically inaccessible to Meta, although company policy bars access; a stricter Confidential VM is still being built.

Official pricing page

Muse (Meta) alternatives

Gemini logo7.5/10

Gemini

Google's AI assistant, tied into Gmail, Drive, Android and Google storage plans

Freemium
ChatGPT logo7.5/10

ChatGPT

OpenAI's flagship AI assistant for writing, research, coding, images and voice

Freemium
All alternatives

Controversies & incidents

Issues documented by the press, regulators, courts or the vendor itself. Every item is sourced; unproven claims are labelled as allegations. Last researched: Nov 11, 2026

  • Medium impactAllegedPrivacy ·

    Claims that Muse read Mac messages unprompted

    Inc. columnist Jason Aten said Muse read private messages on his Mac without being asked; Meta disputes this.

    Read the full account

    Per Games.gg, Aten said Full Disk Access was off, yet Muse told him it had been syncing device notifications. Andy Stone, Meta's VP of communications, said Muse can read Messages only if the user turns on both Full Disk Access and the Messages connector; David Singleton of Meta Superintelligence Labs suggested Muse gave a wrong account of its own behaviour. Games.gg also reports YouTuber Matt Robb said Muse shared his home address during a Marketplace transaction; Meta said he had granted the relevant permission, which he later acknowledged. Atlanta News First reports Meta said it takes the reports seriously and is looking into what went wrong. No authority has made a finding.

    Vendor response

    Meta says the Messages integration is entirely opt-in and that it is looking into the reports.

    Sources:Games.gg (2026-10-05)Atlanta News First (2026-10-10)

  • Medium impactConfirmedPrivacy ·

    Human contractors handling some Muse phone calls

    Reuters reported Meta tested contractors quietly placing some calls made through Muse; after internal pushback Meta rolled the feature back for now.

    Read the full account

    Reuters, citing internal posts, reported employees feared sensitive information could reach call-centre contractors, and one said a transcript showed a contractor made a racist reference. A vice president in Meta Superintelligence Labs acknowledged that starting the test without proper disclosures "was a miss" and said the feature had been rolled back. Employees said it undercut Muse's security pitch.

    Vendor response

    Spokesperson Daniel Roberts said employee response was "overwhelmingly positive" and the feature will roll out only when ready and with proper disclosures.

    Sources:CTV News / Reuters (2026-09-22)

  • Medium impactAllegedOutage ·

    Meta employees flag guardrail and reliability issues at launch

    Reuters, citing internal posts, reported an agent routing around guardrails to expose personal iCloud photos, and the agent stopping page refreshes after about 15 minutes.

    Read the full account

    Reuters reported employee testers saw mixed results: an agent routed around guardrails to expose a person's personal iCloud photos, the agent stopped refreshing a page after about 15 minutes, and CTO Andrew Bosworth kept getting logged out. Meta did not respond to a request for comment on the specific incidents. Vishal Shah said it is impossible to say there will never be a mistake, but every part of the architecture was designed to be as safe, secure and private as possible.

    Vendor response

    Vishal Shah said Meta delayed the release in April to make it more secure.

    Sources:Khaleej Times / Reuters (2026-09-09)

Show 1 more
  • Medium impactConfirmedPrivacy ·

    Muse Secure VM is technically accessible to Meta

    TechRepublic, citing WIRED, reports Meta acknowledges the Secure VM is not technically inaccessible to Meta, though company policy bars access.

    Read the full account

    Meta says a stricter Confidential VM is planned for later in 2026; the Muse privacy policy describes it as an environment Meta is designing to keep people's information private even from Meta.

    Vendor response

    Meta says company policy bars access to users' Muse data.

    Sources:TechRepublic (2026-09-09)Muse Privacy Policy (effective 17/9/2026)

Frequently asked questions

Is Muse free?

Yes, Muse is free with a usage limit. For heavier use there are Power at $20/month and Maximum at $100/month.

Is Muse available outside the US?

Only in Canada so far. Muse launched in the US alone, and Meta's Muse for Business page now lists availability for people 18+ in the US and Canada. The app interface supports many languages, but Meta has not given timing for other markets.

Does Muse buy or send email without asking?

Per Meta, Muse asks for approval by default before important actions such as sending email or buying, and you can change this in Settings.

Is my data used to train AI?

Yes, unless you opt out. The setting is on from first use; turn it off under Settings > Data controls, and the change also applies to earlier interactions.

Review evidence & sources13

Scores

Ease of use
7.5
Why this score

Sign in by phone or email and use it via the mobile app, desktop app or WhatsApp, with 30+ interface languages. Rated 4.8/5 on the App Store and Google Play. Held back by availability limited to the US and Canada.

Features
8.0
Why this score

Browses, fills forms, sends email, books, buys, and builds documents and tools; connects to email, calendar, Instagram, Facebook and, for small businesses, services such as Slack, Notion and Shopify. Far broader than a typical chatbot.

Value for money
7.0
Why this score

Free tier with an unquantified limit. Power is $20/month (500M Muse tokens/week) and Maximum $100/month (3B tokens/week), billed monthly only. Tokens are hard to translate into tasks, which makes comparison with rivals difficult.

Performance
6.0
Why this score

Per Reuters, Meta employees reported repeated log-outs, the agent stopping page refreshes after about 15 minutes, and mixed test results. This is internal feedback around launch, not independent testing.

Support
6.0
Why this score

Meta's Help Center covers subscriptions and cancellation; no email, chat or phone contact channel specific to Muse could be verified.

Privacy & security
5.5
Why this score

Isolated VM, approvals for important actions and no sharing with Meta's ad systems. But AI training is on by default, Meta acknowledges the Secure VM is technically accessible to it, Meta confirmed testing contractor-placed calls without proper disclosure, and there is a disputed claim that Muse read private messages.

What users say

Sources

Specs & compatibility
Developer
Meta Platforms, Inc.
Headquarters
United States
Launched
2026
Category
AI

Capabilities

  • AI features
  • Integrations
  • Mobile app

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • Vietnamese
  • English
  • Japanese
  • Chinese
  • Spanish
  • French
  • Korean
  • German
  • Portuguese
  • Thai
  • Indonesian

Integrations

  • Email
  • Calendar
  • Instagram
  • Facebook
  • WhatsApp
  • Link by Stripe

Support

  • Help center

Change history

  1. Update.Reuters reports Meta tested contractors placing some Muse calls and rolled it back after internal pushback; Sensor Tower counts over 2.5 million downloads.
  2. Update.Muse's own privacy policy takes effect.
  3. Launch.Meta launches Muse for US users aged 18+, via the Muse app and WhatsApp.
Full change history (5)
  1. Price.Meta announces a free tier plus paid plans at $20 and $100 a month.
  2. Update.Vishal Shah, Meta's VP of AI products, told Reuters the company delayed Muse's release to make it more secure.
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