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Source-backed analysis11

Review basis

Research-based review: the AppDuo Editorial Team compiled it from official pages, documentation, app stores, press and user feedback, without hands-on testing. Every claim links to a source with the date it was checked.

11 reference sources

Information updated Nov 10, 2026

How we review
Bách Hóa Xanh logo

Bách Hóa Xanh Review

MWG's mini-grocery chain: fresh food and daily goods, ordered via app or web

Editorial Team6.7/10Write the first review

By Official AppDuo editorial team · Updated

  • Web
  • iOS
  • Android
Free · Free
Visit Bách Hóa Xanh
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Decide at a glance

Our verdict

Bách Hóa Xanh suits people buying fresh food and daily essentials near one of its stores, with distance-based delivery fees published, return windows set per product group and fast refunds to the Tiền Dư balance. The trade-offs are a 4.0/5 Google Play rating with frequent wrong-item complaints, and App Store and Google Play data declarations that contradict each other.

Best for: Shoppers who buy meat, fish, vegetables and household basics regularly and prefer ordering in the app

Skip it if: People far from a store: each km beyond 3 km adds 4,000 VND, and instant delivery only covers orders under 5 km

Pros

  • Large footprint: the home page lists 4,395 stores, and 2025 revenue was nearly 46,900 billion VND, up 14% (Báo Pháp Luật, 22 Jan 2026)
  • Published delivery fees: within 3 km, 24-hour delivery is free from 150,000 VND (under 20 kg) and 4-hour delivery is free from 300,000 VND
  • Return windows published per product group: 48 hours for fresh goods, 24 hours for frozen and chilled, 7 days for other items

Cons

  • Google Play shows only 4.0/5 across about 9,730 reviews, and the latest reviews cite wrong items, late out-of-stock calls and difficult returns
  • The home page promises '2h delivery', but the delivery policy lists no 2-hour option, only instant, 60-minute, 4-hour and 24-hour slots
All pros and cons · Who is it for?

Pros

  • The app scores 4.4/5 on the App Store (3,698 ratings) and ranked #2 among free food and drink apps on Google Play when viewed

Cons

  • Contradictory data declarations: the App Store lists tracking and location collection, while Google Play says no data is collected

Best for

  • People living near one of the chain's stores (the home page listed 4,395 stores on 10 Nov 2026), since delivery fees depend on distance

Skip it if

  • People who want to avoid tracking, since the App Store label says usage and diagnostics data are used to track

Problems it solves

Experience & key features

What it is

Bách Hóa Xanh is a mini-supermarket chain selling fresh food and daily essentials, owned by Mobile World (MWG), with the website bachhoaxanh.com and apps on iOS and Android. The Google Play description lists meat, fish, poultry, seafood, vegetables, mother-and-baby food and household and beauty products. According to VnExpress (31 July 2024), the chain began operating in 2016 and turned its first quarterly profit in Q2 2024, about 7 billion VND, after eight years of cumulative losses above 8,700 billion VND. In 2025 revenue reached nearly 46,900 billion VND, up 14%, with 789 new stores (Báo Pháp Luật, 22 Jan 2026).

Ordering, delivery fees and tiers

On the website, buyers pick a delivery location, browse by category and can use a 'what to eat today' meal section. The delivery policy (effective 22 Sept 2025) offers four options: instant (Giao ngay), 60-minute slot, 4-hour slot and 24-hour economy. Within 3 km, orders of 150,000 VND or more and under 20 kg pay 0 to 9,000 VND; orders of 300,000 VND or more get free 4-hour and 24-hour delivery; beyond that, each km adds 4,000 VND. Instant delivery only takes orders under 5 km, up to 40 kg and 12 items. The customer policy (from 4 Sept 2025) sets tiers by quarterly spend, every tier earns 1% points, and Silver and Gold get extra delivery discounts up to 4 times a month.

Returns and refunds

Missing, defective, damaged or below-promise items qualify for exchange or refund, with 48 hours for fresh goods, 24 hours for frozen and chilled, 30 days for rice and 7 days for other items. Bank-transfer refunds land in the Tiền Dư balance and can be withdrawn to a bank in 3 working days, provided the order was prepaid by transfer without a purchase voucher or VIP gift points. Neither the return nor the refund page shows a publication date, so buyers should confirm terms in the app.

More analysis

Versus the alternatives

Bách Hóa Xanh is strongest on store density and published delivery and return rules. This review did not compare shelf prices, so shoppers focused on the lowest price should also check WinMart or AEON Vietnam. Before installing, look at the data declarations, since the App Store and Google Play listings disagree.

Screenshots

First promotional screenshot of the Bách Hóa Xanh app on the Vietnam App Store
First promotional screenshot of the Bách Hóa Xanh app on the Vietnam App Store
Second promotional screenshot of the Bách Hóa Xanh app on the App Store
Second promotional screenshot of the Bách Hóa Xanh app on the App Store
Third promotional screenshot of the Bách Hóa Xanh app on the App Store
Third promotional screenshot of the Bách Hóa Xanh app on the App Store

Plans & pricing

Prices last verified Nov 10, 2026

Free

Personal

Free

There is no membership fee to shop on the website or app; buyers pay per product. Under the customer policy (effective 4 Sept 2025), tiers are set by quarterly spend: unranked under 1,000,000 VND, Silver from 1,000,000 to under 3,000,000 VND, Gold from 3,000,000 VND. Every tier earns 1% points on each purchase.

Free plan limits
Delivery fees per the delivery policy (effective 22 Sept 2025), within 3 km: orders of 150,000 VND or more and under 20 kg pay 9,000 VND for Giao ngay (instant) and 60-minute slots, 5,000 VND for 4-hour slots and nothing for 24-hour economy delivery; other orders pay 15,000, 15,000, 9,000 and 5,000 VND. Beyond 3 km, add 4,000 VND per km. Orders of 300,000 VND or more within 3 km get free 4-hour and 24-hour delivery. Silver, Gold and new customers get further delivery discounts, capped per month.
Free trial
No free trial
Cancellation & refunds

Per the online-order return policy page (no publication date shown), missing, defective, damaged or below-promised-quality goods can be exchanged or refunded, checked with the delivery person at handover. Windows from delivery: vegetables, fruit, poultry/meat, seafood and fresh food 48 hours; frozen or chilled goods, ice cream and chilled dairy 24 hours; rice 30 days; other products 7 days. Bank-transfer orders are refunded to the Tiền Dư balance in the app or on the web, expected within 30 minutes; withdrawal to a bank takes 3 working days, from 10,000 to 3,000,000 VND per withdrawal.

Privacy

The personal-data processing policy (version 2.0, updated 16 Oct 2026) lists name, phone, address, date of birth, ID numbers, email, images, cookies, IP address and device ID, plus sensitive data: location for delivery and order tracking, biometrics for authentication and health status. Data may be shared with group companies (not named) and third-party processors when legal conditions and consent are met; the policy does not say whether data is sold. Users can access, correct or delete data or withdraw consent via [email protected], the 028.38125960 hotline or the app account, with a promised 48-hour response. Data is deleted 5 years after a customer stops using the service. The App Store privacy label (developer-declared, not verified by Apple) lists location, contact info, identifiers and usage data linked to the user, and usage and diagnostics data used for tracking. The Google Play page instead says no data is collected or shared. The two declarations do not match.

Official pricing page

Frequently asked questions

Does Bách Hóa Xanh have an app?

Yes, on both the App Store and Google Play. When viewed, the App Store listing showed 4.4/5 (3,698 ratings, version 3.0.9) and Google Play showed 4.0/5 (about 9,730 reviews, last updated 3 Nov 2026).

How much does Bách Hóa Xanh charge for delivery?

Per the delivery policy effective 22 Sept 2025, fees within 3 km range from 0 to 15,000 VND depending on the option and order value, plus 4,000 VND for each extra km. Orders of 300,000 VND or more within 3 km get free 4-hour and 24-hour delivery. Beer adds 3,000 VND per carton and bulky goods 5,000 VND per extra 20 kg.

How long do I have to return fresh goods?

Per the online-order return policy page, vegetables, fruit, poultry/meat, seafood and fresh food have 48 hours; frozen and chilled goods have 24 hours. The page shows no publication date, so check current terms in the app or on the 1900 1908 hotline.

Where does a refund go and how long does it take?

For bank-transfer orders the refund goes to the Tiền Dư balance in the app or website, expected within 30 minutes. Withdrawing to a bank account takes 3 working days after confirmation, from 10,000 to 3,000,000 VND per withdrawal. Orders using purchase vouchers or VIP gift points are excluded.

How do membership points work?

Per the customer policy effective 4 Sept 2025, every tier earns 1% points on each purchase. Silver needs quarterly spend from 1,000,000 VND and Gold from 3,000,000 VND. Spend excludes delivery fees, purchase vouchers, surcharges and returned orders.

Review evidence & sources11

Scores

Ease of use
7.0
Why this score

The website has a delivery-location picker, clear categories and a 'what to eat today' meal section, and the App Store rating is 4.4/5. Google Play shows 4.0/5 and recent reviews cite wrong deliveries, which holds the score at a solid mid level. The interface is Vietnamese-only.

Features
6.8
Why this score

Online ordering, four delivery options (instant, 60-minute, 4-hour and 24-hour economy), Silver/Gold tiers, 1% points and a Tiền Dư balance. The sources reviewed show nothing that clearly outclasses other grocery apps.

Value for money
6.8
Why this score

Low, published delivery fees (0 to 15,000 VND within 3 km, free 4-hour and 24-hour delivery from 300,000 VND), no membership fee and 1% points. This review did not compare shelf prices with other chains, which keeps the score from going higher.

Performance
6.5
Why this score

The home page promises '2h delivery' but the delivery policy has no such option. Google Play's latest reviews include wrong-product deliveries and out-of-stock calls after hours of waiting, and no independent on-time delivery data was found.

Support
7.0
Why this score

A sales hotline (1900 1908) and a free complaints line (1800 1067), both 7:30-21:00, plus email and Zalo; staff reply to Google Play reviews the same day. Held back because some users report refused returns.

Privacy & security
6.0
Why this score

A full personal-data policy that spells out user rights, with a dedicated DPO email and a 48-hour response promise. Against that: it collects sensitive data (location, biometrics), shares within the group without naming companies, the App Store label lists tracking and the Google Play declaration does not match.

What users say

Sources

Specs & compatibility
Developer
Công ty Cổ phần Bách Hóa Xanh (thuộc Mobile World / MWG)
Headquarters
Vietnam
Launched
2016
Category
Shopping

Capabilities

  • Mobile app

Platforms

  • Web
  • iOS
  • Android

Interface languages

  • Vietnamese

Support

  • Phone
  • Email
  • Help center

Change history

  1. Update.The personal-data processing policy was updated to version 2.0.
  2. Company.The Investor reported the chain's first Hanoi store, on the city outskirts; the chain then ran 2,968 stores nationwide.
  3. Company.In 2025 the chain reached revenue of nearly 46,900 billion VND, up 14%, and opened 789 new stores against a plan of 600.
Full change history (6)
  1. Price.The current delivery policy took effect: distance-based fees, four delivery options, free 4-hour and 24-hour delivery for orders of 300,000 VND or more within 3 km.
  2. Update.The current customer policy took effect: three tiers by quarterly spend, 1% points on every tier.
  3. Company.Q2 2024 was the chain's first profitable quarter, about 7 billion VND; it had 1,701 stores at the end of June 2024.
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